Michael Pisarik | Page 15

Great Customer Service I had gotten into a car accident which ended up totaling my car. This dealership works with my fiancé’s company and I love Ford so we decided to give I had gotten into a car accident which ended up totaling my car. This dealership works with my fiancé’s company and I love Ford so we decided to give this dealership a try. My fiancé’s company normally works with Kevin and he directed us to Raj for help in buying a new car. However, Raj had to get home to his child (totally understandable) by the time that I got off of work. So, Raj set up Chandler to meet with us instead. Chandler was waiting for us when we got there. He was professional, funny, and listened to what I wanted in a car. He got everything set up that I wanted (with no haggling). He even stayed hours past his time to leave just to help us. Alexandra helped me get the upgrades I wanted and went over pricing options. She was very patient with me as I decided whether or not I should get the upgrades. Michael in Finance was fantastic. He was super nice and helped me through my finance options. He was extremely knowledgeable and fast. The great customer service still has not stopped. Since I bought the car a week ago, several people have called to check in on me. Alexandra called to let me know she is waiting on my new seats and will get me scheduled once they come in. Kirk Pack called to ask me if there was anything else I needed and to thank me for my purchase. Chandler has called to check up on me and Richard Ferguson has called to see if I needed any help with all the technology in my car. Overall, I would say that this has been the best experience buying a car especially since I wasn’t having the best time after wrecking my previous car. I will most definitely recommend this dealership to anyone looking for a car and the next time I need another car I will be coming back! More

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Most enjoyable car buying experience ever! This dealership is amazing! Our sales man, Michael Krantz, worked with my daughter to find just the right vehicle. He and the finance manager stayed This dealership is amazing! Our sales man, Michael Krantz, worked with my daughter to find just the right vehicle. He and the finance manager stayed after hours to insure our buying experience as well as financing for my daughter was what she could afford and completed. Highly recommend this very professional group. No high pressure just amazing service. More

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Great Sales experience I did my research via truecar.com first and then went in. I was prepared for at least some preasure sales and negotiations but they actually offered a I did my research via truecar.com first and then went in. I was prepared for at least some preasure sales and negotiations but they actually offered about $3000 below what they said via truecar. I ended up with leasing because they made a deal I just could not refuse or get better elsewhere. I bought the CMax Energi and my only issue is that no one really knew this car. I expected this coming in though as dealerships still want to sell you gas powered cars so they probably don't get the same instructions on the Hybrids and mostly electric Hybrids. That was OK since I'd been studying Electric and Hybrids for 20+ years. The salesperson, Juston, was VERY laid back. I did not feel pressured at all and the finance guy was also laid back. I came in with pre-approved 1.75% from my credit union. They beat that with 0.00% and $5000 rebate but after he explained the lease options and allowing Ford to take the Federal tax credit for being a hybrid, I ended up with a $32,000 car for $9500 over 3 years and $12,000 to finance as a used car once the 3 years are up or just give it back (as long as I'm under the milage). I normally drive a car until there is nothing left (my Odyssey was a 2000 with 250K+ miles) so, for me, that calculates as $21,500 for a $32,000 car and only $9500 basically up front. Always get pre-approved before going to any dealer but I HIGHLY recommend these guys. They were awesome. Also, there was only one trip to the "sales manager" and it was a verification. So none of that back and forth you are used to with other dealers. More

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Just keeps getting better As a long time customer, 15+ years, it nice to keep dealing with the same courteous and knowledgeable people. The experience keeps getting more effic As a long time customer, 15+ years, it nice to keep dealing with the same courteous and knowledgeable people. The experience keeps getting more efficient and enjoyable. Congrats to the employees and owner. More

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Five Star car buying experience! Best car buying experience I've ever had. Excellent customer service, Melanie Lucero was awesome, she worked hard to get me the best deal possible ma Best car buying experience I've ever had. Excellent customer service, Melanie Lucero was awesome, she worked hard to get me the best deal possible making my car buying experience very pleasurable. They didn't just sell you a vehicle and send you on your way. They took the time to go over all the features in the vehicle and how to work my ford touch even syncing my iphone before I left. I will be buying all my future vehicles from Sam pack ford in Carrollton. More

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Made it easy to purchase our car We were referred to this dealer by Jerry Reynolds. We bought our car sight unseen because of the trust we have in Mr. Reynolds. When we got to the dea We were referred to this dealer by Jerry Reynolds. We bought our car sight unseen because of the trust we have in Mr. Reynolds. When we got to the dealer (Sam Pack Ford/Carrollton) the car was exactly as it was presented to us on the phone. We were greeted by Danny Forsee and Mike May. The buying process was smooth and we drove away in our new car. We did shop other dealers prior to going to SPF. NONE of the others came close to the level of professionalism that we received at SPF. We even had one dealer do the old bait and switcheroo". More

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Not rushed We were "just" looking, when Chandler walked up. He was very knowledgeable, and very friendly. He took his time and showed us different trucks. He We were "just" looking, when Chandler walked up. He was very knowledgeable, and very friendly. He took his time and showed us different trucks. He was very patient during the process. Overall a very friendly, nice guy. Will be going back, and sending any of our family or friends looking for a new vehicle. More

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Great Experience Beautiful new facility. Great selection. Great customer service. I was treated fairly and with respect. No surprises. Fair value for my trade in. Ever Beautiful new facility. Great selection. Great customer service. I was treated fairly and with respect. No surprises. Fair value for my trade in. Everything went smoothly. More

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Efficient We've purchased only 9 brand new cars in 48 years. This is the first time we actually drove out with the new vehicle on the same day, actually only se We've purchased only 9 brand new cars in 48 years. This is the first time we actually drove out with the new vehicle on the same day, actually only several hours, and not have to come back to take delivery. . The phrase "What will it take to get you into a new car today?" was never spoken. We were a Car Pro VIP referral so it was obvious we came to buy, not to 'kick tires'. While the paper work was being finalized and the car was being prepped we had a very nice visit with Jose, our salesman. More

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Purchasing a new Ford F-250, Hekma Harrison grat sells perso I received a great first impression from Hekma Harrison. He presented himself as an courteous and honest salesman. I was not in the market for buyin I received a great first impression from Hekma Harrison. He presented himself as an courteous and honest salesman. I was not in the market for buying a new truck. He convinced me that I could buy a new Ford F-250 that day. The reason I was there to get my truck service and go home. His persuaded me to change my mind to see if I could Purchase a new truck. Then Mr. Harrison started to work on a package to get me into a new truck. All of those who made it possible for me to purchase a new Ford Truck, I take my hat off to the whole staff. They made the deal a win/win for both sides I never felt skeptical at any time during the whole process. I want to take my hat off to the whole team at Five Star Family in Carrolton Texas. More

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