Michelle Canova | Page 9

I can’t say enough good things about Michelle’s efforts in making this an incredibly great buying experience. She was attentive and focused on our needs and questions from the very beginning to the end of in making this an incredibly great buying experience. She was attentive and focused on our needs and questions from the very beginning to the end of the process. She was incredibly courteous and patient throughout and not a single time did she ever try and oversell us. Her personal sincerity and respect made a huge difference. She is a great asset to the dealership. More

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I unfortunately didn't step foot in the dealership but I'm blown away by their service. I did my own financing and they delivered me my Son's car!!! I'm blown away by their service. I did my own financing and they delivered me my Son's car!!! More

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Outstanding service! Very happy with the purchase of my car. I have purchased a few vehicles from here over the years and they have all been reliable. Michelle was helpfu Very happy with the purchase of my car. I have purchased a few vehicles from here over the years and they have all been reliable. Michelle was helpful and answered my questions! She is also very knowledgeable and knows her BMW cars. Very genuine and passionate about her work. More than willing to help me find the best vehicle, specifically tailored to my needs and helped me explore various options for financing. More

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Great Experience at BMW of Crystal Lake. Ralph, Michelle, and Heather are great to work with and super nice and friendly as well. Ralph, Michelle, and Heather are great to work with and super nice and friendly as well. More

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Meeting the people at the dealership surprised me with their easy-going style and attention. Michelle Canova asked the right questions and provided the information on the vehicle in a concise friendly ma their easy-going style and attention. Michelle Canova asked the right questions and provided the information on the vehicle in a concise friendly manner. With no pressure we worked thorough options and arrived at the desired model. The purchase was straightforward, easy to understand and in a very timely manner. Order timing was on target and on arrival, explanation by Devon was accurate. Thanks to all the staff involved and especially Michelle. More

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I appreciated that it was straightforward and easy. In the past, I’ve spent hours at a dealership during the process of buying a car. We knew what we were looking for, the car was coming in, and the de In the past, I’ve spent hours at a dealership during the process of buying a car. We knew what we were looking for, the car was coming in, and the deal was closed. Dom also offered do drive out to pick up paperwork from us if necessary. More

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Very easy process. No pressure, let us decide and test drive as much as we needed/wanted. No pressure, let us decide and test drive as much as we needed/wanted. More

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This was the best experience I have had at a BMW dealer. Don't let the small town feel fool you. Everyone is very professional and welcoming. What a great team. Thanks, Michelle! Don't let the small town feel fool you. Everyone is very professional and welcoming. What a great team. Thanks, Michelle! More

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This dealership is home. I’ve “flirted” with other BMW dealerships, but none provide the attention and service of Anderson/ Crystal Lake BMW. Michelle in particular de I’ve “flirted” with other BMW dealerships, but none provide the attention and service of Anderson/ Crystal Lake BMW. Michelle in particular deserves special recognition for her never ending dedication and attention to detail. Dan and Heather run a top notch dealership that combines the need of the customer with the responsibilities of a high end dealership. I will not go anywhere else for my automotive needs. Luis More

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Michelle and really everyone at the dealership did a great job and were very easy to deal with. great job and were very easy to deal with. More

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