Michelle Canova | Page 8

We recently leased our third BMW from BMW of Crystal Lake, IL. Our whole experience with the car leasing process was incredible from start to finish because of the professionals who work there. Lake, IL. Our whole experience with the car leasing process was incredible from start to finish because of the professionals who work there. Our Client Advisor, Michelle Canova, is personable, experienced, and clearly knowledgeable about BMWs. In fact, she is a certified “BMW Genius.” She is perfection in the whole car buying or leasing process. The Sales Manager, Heather, clearly explained the details of the contract and thoroughly answered any questions that we had. Any time that we have our cars in for service, we have never had an unpleasant experience. The service people are courteous, knowledgeable, and clearly explain the service details. One of the details that they do that we particularly like is the follow up after the service. Not only does it address any issues that might have arisen, but it gives us a chance to say thank you personally to the service personnel. More

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Michelle did an excellent job . . we got the perfect car for family . We love our CX 9 . we got the perfect car for family . We love our CX 9 More

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Michelle is the best, kind, extremely knowledgeable and patient. We have worked together with a prior purchase and I would not have wanted to work with anyone else. patient. We have worked together with a prior purchase and I would not have wanted to work with anyone else. More

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Wonderful experience! Michelle, Mike and all the others were amazing. I highly recommend this dealership. Michelle, Mike and all the others were amazing. I highly recommend this dealership. More

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I purchased a 2023 330e from this this dealership solely because Michelle Canova coordinated the service of my 2018 X1 for the past year. I am pleased with the car and the purchase and trade in process. Th because Michelle Canova coordinated the service of my 2018 X1 for the past year. I am pleased with the car and the purchase and trade in process. Thank you, Michelle, Dan, Devon and Mike. More

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Having bought multiple BMW's I would highly recommend this dealership. Their friendly professional team of employees makes it easy to trade cars. this dealership. Their friendly professional team of employees makes it easy to trade cars. More

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Our company has leased BMW's from Anderson for over twenty-five years and I can't imagine going anywhere else for a BMW. Michelle was totaling engaging and Mike could not have been any easier to deal twenty-five years and I can't imagine going anywhere else for a BMW. Michelle was totaling engaging and Mike could not have been any easier to deal with. They almost had to throw me out. More

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Having not had a car for 20 plus years, the process was a bit overwhelming. With Michelle’s help, she made the process easy and seamless. Her customer service was above and beyond. Her style and approach was bit overwhelming. With Michelle’s help, she made the process easy and seamless. Her customer service was above and beyond. Her style and approach was one of partnership, not sales-y. Highly recommend. More

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Overall a great experience - Dominic Krisky really went above and beyond getting us the exact car we wanted even with all the supply chain issues with new cars. Dominic is very knowledge, personable and e above and beyond getting us the exact car we wanted even with all the supply chain issues with new cars. Dominic is very knowledge, personable and easy to work with. Several members of our family have purchased cars at this dealership all with very positive feedback to all! The entire team at the Crystal Lake BMW dealership were very friendly yet professional. Would highly recommend this dealership to anyone in the market for a new or used BMW. More

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Working with Michelle and Dan made purchasing this car enjoyable. The entire team at BMW of Crystal Lake is knowledgeable and very easy to work with. enjoyable. The entire team at BMW of Crystal Lake is knowledgeable and very easy to work with. More

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