Mike Covington | Page 11

I could not be more pleased with the personal service I have been given on more than 1 occasion. Monte, Nef, and Ezequial went above and beyond to make my newest purchase a great one. The personal service have been given on more than 1 occasion. Monte, Nef, and Ezequial went above and beyond to make my newest purchase a great one. The personal service and care they give not only to me but my friends and family is why I keep going back. I wouldn't go anywhere else to buy a vehicle. Shout out to all my Toyota Faimly. I know I left a few out.. Lol. It couldn't be done without out all of you. Thank you again. See yall soon! More

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Jason Keith, Mike Covington, and Neftaly Cedano were an amazing group of guys to work with!! I would definitely recommend them to anyone when buying a car!! amazing group of guys to work with!! I would definitely recommend them to anyone when buying a car!! More

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Rod was a great salesman and worked well with me More

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Salesman, Ethan Thompson was very courteous, helpful, and kept us informed as everything progressed. Crystal Thompson in Finance was also very courteous, friendly, and very helpful. kept us informed as everything progressed. Crystal Thompson in Finance was also very courteous, friendly, and very helpful. More

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Matthew, Mike, & Justice made the purchase run smoothly. They were friendly to work with and helpful with my purchase. I would highly recommend this dealership. They were friendly to work with and helpful with my purchase. I would highly recommend this dealership. More

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Very nice experience and would define recommend dealership to others!! Really appreciated our salesman Demitrius... he made our whole experience very enjoyable!Highly recommend him to everyone!! dealership to others!! Really appreciated our salesman Demitrius... he made our whole experience very enjoyable!Highly recommend him to everyone!! More

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We were blown away by their customer service. They went way above and beyond to help my Dad purchase the truck of his dreams! They even dropped it off at his house. Every member of the team made my Dad ve way above and beyond to help my Dad purchase the truck of his dreams! They even dropped it off at his house. Every member of the team made my Dad very happy and confident in his purchase. I will have to stop by for my own next car purchase. More

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This was the best experience we’ve had while looking and purchasing a new car. The facilities were very clean, and everyone was very welcoming. All our questions were answered and it was a very good experie purchasing a new car. The facilities were very clean, and everyone was very welcoming. All our questions were answered and it was a very good experience, especially not having to deal with the “high pressure salesmen” that in the past at other dealerships we’ve had to deal with. We will definitely be recommending our salesman and Toyota of Cleveland to all our friends and family. More

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We began exploring the purchase of a 2021 Sienna in May and quickly realized there was a shortage of available new vehicles. In our search, we contacted 5 Toyota dealers within 100 miles or so either by ph and quickly realized there was a shortage of available new vehicles. In our search, we contacted 5 Toyota dealers within 100 miles or so either by phone, in person, or online. We encountered personnel who were either very aggressive and, frankly, pushy to others who confirmed the scarcity of vehicles and did not seem interested in trying to put forth the extra effort to find what we wanted. The most helpful dealership by far was Toyota of Cleveland. On our first visit with the dealership, we met Sales Consultant Taylor Alton and Trainee Tim Harris. Both of these gentlemen showed my husband and me the utmost respect and listened to the features we were looking for in a vehicle. Mr. Alton worked diligently with us in trying to find a van that would meet our needs. During the entire process of purchasing a vehicle, other members of the sales and internet team (Mr. Alvarado, Mr. Covington, Ms. Cofer, Mr. Walker) were also instrumental in answering questions. It became evident early in our search that to get the vehicle we wanted, a special order would have to be placed. With the assistance of Mr. Alton and Mr. Covington, we were able to order a new van in early June, and it was built to our specifications and delivered to the dealership the second week of August. During the wait period, Mr. Alton contacted us periodically to give us updates on how the build was progressing and to let us know an approximate delivery date. When we took possession of the vehicle, we came to the dealership with preapproval from our desired lending institution, where we dealt with Finance Director Tyler Ratledge. Again, Mr. Ratledge, like every member of the Toyota of Cleveland team, was kind, professional, and made us feel as if our business was appreciated. He thoroughly explained all of the paperwork and offered (without being pushy) options such as warranty and maintenance contracts available for purchase if we were interested. And, finally, I want to mention Mr. Monte Burney, the general manager of Toyota of Cleveland. He contacted us early in the process for feedback about our experience with his dealership. I responded about how impressed we were with his team. Shortly after giving our special order, we received a beautiful bouquet of flowers from Mr. Burney and the dealership thanking us for joining the Toyota of Cleveland family. Now, who does that? We were so grateful for this thoughtful act, and can honestly say this dealership really does make customers feel as if they are a part of their family. More

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Julian and Justice were great to work with! They were patient while I made the decision to purchase a car, and which one would be the best fit for me. Highly recommend them! patient while I made the decision to purchase a car, and which one would be the best fit for me. Highly recommend them! More

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