Mike De La Pena | Page 4

Bobby Pham was a trust worthy sales representative. He understood my needs and wants in the vehicle. He understood my needs and wants in the vehicle. More

by CHRIS_PASTOR Verified Customer Verified Customer

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Sales department was excellent! Mike and Ed were great during our first BMW purchase. I was not pleased with the service department however. I was quoted a price at drop off and the Mike and Ed were great during our first BMW purchase. I was not pleased with the service department however. I was quoted a price at drop off and then charged an additional fee as the service writer did not include all fees into my quote. They did not honor the quote and charged me the additional fees. Also requested repair of a part to interior of car that was not addressed and is still not fixed. I do not have time to keep driving over an hour to have repairs done at this particular dealership. More

by LCFMC Verified Customer Verified Customer

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Thank you Elk Grove bmw and the team for effort and time I have a such a great time very honest dealership. CJ sales guy is very helpful and honest and fun. I will give this Elk Grove 💯.1% 👍🏻 I have a such a great time very honest dealership. CJ sales guy is very helpful and honest and fun. I will give this Elk Grove 💯.1% 👍🏻 More

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Jes was amazing and make this experience a very good one. We found our new favorite sales representative. We found our new favorite sales representative. More

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Exceptional service and support. The team always finds a way to satisfy and meet my requests and wants. Very professional. Excellent pr The team always finds a way to satisfy and meet my requests and wants. Very professional. Excellent pr More

by MERVIN_VELASCO Verified Customer Verified Customer

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I returned to have a license plate bracket issue solved and at was addressed in a timely manner and at was addressed in a timely manner More

by JAMESWTKNS1200 Verified Customer Verified Customer

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Best dealership to buy your BMW from! ! Everyone treats you like royalty and makes sure you are happy with every aspect for buying your car! ! Everyone treats you like royalty and makes sure you are happy with every aspect for buying your car! More

by Dr.nick73 Verified Customer Verified Customer

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Friendly , helpful and knowledgeable! Very patient. Outstanding customer service.He went above and beyond to ensure we get the perfect vehicle for our needs. Thanks for allowing us to te Very patient. Outstanding customer service.He went above and beyond to ensure we get the perfect vehicle for our needs. Thanks for allowing us to test drive a few vehicle. More

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I typically dread having to go into a car dealership for a vehicle, knowing it is going to be an unpleasant experience. I recently had a VERY unpleasant experience at another dealership just a few days a a vehicle, knowing it is going to be an unpleasant experience. I recently had a VERY unpleasant experience at another dealership just a few days ago. Let me tell you what, I honestly don’t know where to begin to explain on how GREAT of an experience I had here at Niello! From start to finish, it was a fast and friendly experience, that I can honestly say I have never experienced anywhere else before, EVER! Communication was outstanding. I didn’t get low balled for my trade in like other places. I was treated with respect and dignity, (which I know many of you reading this have experienced the exact opposite elsewhere). I drove almost 100 miles to make the deal. They held the vehicle for me, ended up getting me a better deal than their in house financing offered, and I was able to leave with the vehicle, as well as scheduled maintenance, premium extended warranty, AND gap insurance. Ozzie was a blast to deal with. We shared stories with each other which was cool, and every single person I interacted with there (forgive me for forgetting their names), was very much an experience that I enjoyed. I can’t say enough how GREAT of an experience this was, and if you value your time and money, look no place other than Niello BMW Elk Grove! More

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Niello BMW and Amir were great! They were easy to work with and the buying experience was fast and easy. They were easy to work with and the buying experience was fast and easy. More

by RPETERS701 Verified Customer Verified Customer

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