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Mike De La Pena
Mike De La Pena at Niello BMW Elk Grove

Mike De La Pena | Page 3

General Sales Manager

Niello BMW Elk Grove

8580 Laguna Grove Dr
Elk Grove, CA 95757

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4.8
53 Reviews

Dealership Experience

7 yrs, 10 mos

4.8

53 Reviews

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53 Reviews of Mike De La Pena

September 03, 2024

Dealership Rating
Employee Rating

Friendly,fantastic, helpful, nice people to meet,thank you for selling a nice car. Keep it up More

by ALOHABMWZ4
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: BOBBY PHAM

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Sep 04, 2024

Niello BMW Elk Grove responded

Thank you so much for choosing Niello BMW Elk Grove! Please let us know if we can be of any more assistance. David Sotomayor Business Development Mgr. David.sotomayor@niello.com (916) 971-2131

July 23, 2024

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Employee Rating

They hit me with Surprise fee’s after the deal was done a month after . More

by CHRISADKINS6
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No

Other Employees Tagged: Ed Alnasir, Tommy Choonhaurai

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Jul 23, 2024

Niello BMW Elk Grove responded

Mr. Adkins, we apologize for any inconvenience we may have caused you. Would you be so kind as to elaborate on what fees you suggested we added after the deal, Unless you are talking about the pay off quote which was incorrect. Please feel free to call or email me. DAVID SOTOMAYOR Business Development Mgr. 916 971 2131 david.sotomayor@niello.com

July 17, 2024

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Employee Rating

Ed A is great. F&I went smoothly. The only issue was a bit of a wait to finish the deal. 3 hours from start to finish and I had already test driven the car the day More

by DAVIDBRY
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Ed Alnasir

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Jul 17, 2024

Niello BMW Elk Grove responded

It's great to hear that Ed was able to get you exactly what you needed. Our goal is to make sure everyone who walks through the door leaves happy. We do apologize for the long wait and truly appreciate your patience. Thank you for choosing Niello BMW Elk Grove! Paul Suchanek General Manager psuchanek@niello.com (916) 687-9000

July 16, 2024

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Employee Rating

We love the car and appreciate the service given, with delivery to our home, but wish the car buying process was more streamlined. As usual, it took all day in the dealership to finish paperwork and we ar More

by SEAN.MICK
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: MATTHEW JARDINE , Essex Salcido

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Jul 17, 2024

Niello BMW Elk Grove responded

Thanks, Sean, for your feedback on your recent visit to Niello BMW Elk Grove. It's great to hear that Matt and Essex were able to assist you and that you had such a positive experience. Paul Suchanek General Manager psuchanek@niello.com (916) 687-9000

July 16, 2024

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Went above and beyond to complete a difficult sale. I can't thank the team enough for their efforts. More

by MATT.BARTON302
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: CHAD WESSLING

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Jul 17, 2024

Niello BMW Elk Grove responded

Thank you, Matt, for your very kind review. We strive to ensure that all of our customers leave happy, and it's great to hear about your excellent experience here at Niello BMW Elk Grove. Paul Suchanek General Manager psuchanek@niello.com (916) 687-9000

June 16, 2024

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Employee Rating

Very professional! Great experience from start to finish. Had my old kids with me and they made them feel apart of the transaction More

by jeanachristina
Recommend Dealer
Yes

Other Employees Tagged: Paul Suchanek, CJ Phan

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Jun 17, 2024

Niello BMW Elk Grove responded

Gina, Thank you for taking the time to write this review and let us know how we are doing. Our customers are our top priority and your feedback is greatly appreciated! All of us at Niello BMW Elk Grove are glad to have you as a customer. Paul Suchanek General Manager psuchanek@niello.com (916) 687-9000

May 25, 2024

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Employee Rating

Words can not express the experience I have had with Niello BMW in Elk Grove More

by TMDUARTE
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Tom Mohammadi, ELISA GALA , Pov San

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May 29, 2024

Niello BMW Elk Grove responded

Thank you for taking the time to write this review and let us know how we are doing. Our customers are our top priority and your feedback is greatly appreciated! All of us at Niello BMW Elk Grove are glad to have you as a customer. Paul Suchanek General Manager psuchanek@niello.com (916) 687-9000

May 22, 2024

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Employee Rating

Jas is an amazing individual with a vast amount of knowledge and very professional. I have purchase two cars from him over the last year and he is awesome. Angad was Great to work with and finance More

by Stibbetts0629
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Ed Alnasir, Jas Hira

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May 29, 2024

Niello BMW Elk Grove responded

Thanks for sharing your thoughts about your experience with Niello BMW Elk Grove. We appreciate your business and hope to see you again soon! Paul Suchanek General Manager psuchanek@niello.com (916) 687-9000

May 19, 2024

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Employee Rating

Excellent look and feel. Even greater staff. CJ is awesome. Very nice and everyone is so welcoming and professional More

by EddieJ
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: CJ Phan

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May 19, 2024

Niello BMW Elk Grove responded

Here at Niello BMW Elk Grove, customer satisfaction is our #1 priority. We always do our best to make sure our customers leave happy! We are glad to hear you enjoyed your experience, Eddie, and it was a pleasure having you at the dealership. We appreciate your review! Paul Suchanek General Manager psuchanek@niello.com (916) 687-9000

May 18, 2024

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Employee Rating

Cj and Mike were phenomenal to work with wouldn’t go to any other Niello Bmw they Made the car buying process simple and easy. I will be referring all my friends and family to Niello Elk Grove, thanks to C More

by Josh.karsliyev
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: CJ Phan

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May 19, 2024

Niello BMW Elk Grove responded

Thank you so much for your kind words, Josh, and for taking the time to leave us this wonderful feedback! Paul Suchanek General Manager psuchanek@niello.com (916) 687-9000

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