Mike Hughes | Page 3

Holy smokes…I can’t say enough good things about my experience with Ferman of New Port Richey. I was greeted from the start with a smiling face and that energy lasted till I walked out with the keys to experience with Ferman of New Port Richey. I was greeted from the start with a smiling face and that energy lasted till I walked out with the keys to my truck. From the Sales Staff to the Management Staff and the Service Manager who spoke to me and took the time to explained the inspection and service that was performed. Such an amazing experience. More

by Justin_Case Verified Customer Verified Customer

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Thanks to Dave and the guys in service. Always a pleasure. They got me in the same day and the wait was a lot shorter than expected. pleasure. They got me in the same day and the wait was a lot shorter than expected. More

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We had a great experience at Ferman New Port Richey. We knew what we wanted and did not experience any high pressure sales. We will be going back for service. knew what we wanted and did not experience any high pressure sales. We will be going back for service. More

by bingham2914 Verified Customer Verified Customer

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They are always very friendly and helpful and will work with you! Nothing but good things to say about them! David our service advisor and Mike the manager are great! with you! Nothing but good things to say about them! David our service advisor and Mike the manager are great! More

by JENIFER.SILAR-MILLS Verified Customer Verified Customer

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Brought my Jeep into them for my check engine light. They were backed up told me it would be a couple days. It turned out they got it in right away and I had it back the next day. were backed up told me it would be a couple days. It turned out they got it in right away and I had it back the next day. More

by Cj Verified Customer Verified Customer

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Went for oil change and tire patch picked it up with ABS and traction control lights went back to get it fixed and all they did was clear the codes and said it was a fluke, after I left they came back on so and traction control lights went back to get it fixed and all they did was clear the codes and said it was a fluke, after I left they came back on so I went back the next day and the manager refused to acknowledge they caused an issue with my car seeing as the code was coming from the wheel they took off. He refused to fix it, he said I would have to pay for the diagnostic if they didn’t think they caused the issue and wouldn’t fix it because he said “we might not have the part” even though I repeatedly said I’d leave the car there until it was fixed. Still for some reason was refusing to do anything about it and was arguing over and over that they couldn’t have caused it and when I asked if it was just a coincidence he said I’m not saying that but we couldn’t have caused it. Anyway After I left there about an hour later my check engine light was on. Just recently bought this car excellent condition and first time taking it in and it was only for an oil change and patch. Absolutely disgusted with the service I received manager mike Hughes has no respect for customers. He also told me to “calm down” after rudely telling me for about 20 minutes that he wasn’t going to do anything about it and basically making me feel like I’m delusional for expecting them to fix a simple mistake they caused. It’s sad how people act when they don’t want to be wrong. I’m disgusted. Not to mention I have high function ASD and they and I feel like they completely took advantage of me. More

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Have always had outstanding customer service whenever I have called or went in, top notch Travis in service very helpful as is the rest of the department have called or went in, top notch Travis in service very helpful as is the rest of the department More

by mikedub Verified Customer Verified Customer

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Steve was professional as always . The vehicle service was complete prior to the time told to us. Jeep was ready as soon as we arrived to pick it up was complete prior to the time told to us. Jeep was ready as soon as we arrived to pick it up More

by firespot77 Verified Customer Verified Customer

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Jonathan Lopez is the best hands down. I have bough 17 vehicles frim Ferman Lutz and he converted me to new port richey. 100 percent the best. I would never buy another vehicle anywhere else besides here, vehicles frim Ferman Lutz and he converted me to new port richey. 100 percent the best. I would never buy another vehicle anywhere else besides here, especially with Jonathan. More

by tpapapanos Verified Customer Verified Customer

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As usual I had a great experience. Very fast service and i even was able to get a brand new loaner car. Thank you again . i even was able to get a brand new loaner car. Thank you again . More

by daniel6151 Verified Customer Verified Customer

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