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1107 Reviews of Mike Majors
October 04, 2020
I brought my Tucson in with a seized engine that was covered under a warranty which was great. The downside was the communication. I have gotten great service in the past but this time I felt I was left covered under a warranty which was great. The downside was the communication. I have gotten great service in the past but this time I felt I was left in the dark. I had to call to find out what was going on with my car, status of the warranty and when it was close to being ready. My car was there for two weeks due to waiting for parts. A call telling me this would have been nice. I always take my car in for oil changes and I usually deal with Tom who always keeps me in the loop. This time I dealt with a different service writer and never got a call except when it was ready. I also used the text option with no response. I’ve bought two cars from Family Hyundai and will continue to bring them for service despite the recent disappointing interaction. More
by LEE1769
Verified Customer
October 04, 2020
I visited Family Hyundai for a routine oil change this past Saturday 10/3/20 and Tom was great as he always is. Very professional and can always appreciate working with him on my vehicle needs. I have bee past Saturday 10/3/20 and Tom was great as he always is. Very professional and can always appreciate working with him on my vehicle needs. I have been a loyal customer ay Family Hyundai since 2011. Thanks Tom!!!! More
by SILKYLADY0312
Other Employees Tagged: Colin Simmons , Tom Salin
October 03, 2020
Family Hyundai's service is phenomenal. They are courteous, friendly and very professional. The service was conduced is a reasonable time while I waited in a comfortable environment. courteous, friendly and very professional. The service was conduced is a reasonable time while I waited in a comfortable environment. More
by RPOWELL65
September 23, 2020
I visited the Service Department. The waiting room was clean, but no designated seating for social distancing, however, they did have a large sign mandating face coverings...as a must!!! Although they we clean, but no designated seating for social distancing, however, they did have a large sign mandating face coverings...as a must!!! Although they were short handed, and more crowded than usual, since I had an appointment for lube & oil change, I was only there for the normal amount of time for that service. The best part of my time there was getting my car washed!!! I have been a customer at Family for over 10 years, and they've always given 5 star service! More
by philly phlash
September 20, 2020
Service was gods but I expected my vehicle to be vacuumed at the least. And it was not. I am expected my car to be washed and it was not at the least. And it was not. I am expected my car to be washed and it was not More
by lesure.shakeila
Other Employees Tagged: Colin Simmons, TJ Schmitt, Michael Kratschmer , Eric Kratschmer, Tom Salin
September 19, 2020
Quick and easy process! I waited maybe 25 minutes for my oil change and I was back out the door! Friendly staff who wants to do the job right! oil change and I was back out the door! Friendly staff who wants to do the job right! More
by rochkussamantha
Other Employees Tagged: Colin Simmons, TJ Schmitt, Michael Kratschmer , Eric Kratschmer, Tom Salin
September 17, 2020
The service was excellent, very helpful went out of their way to work with me. Thank you sincerely Mike! Normal I dont like going but they made it enjoyable experience! their way to work with me. Thank you sincerely Mike! Normal I dont like going but they made it enjoyable experience! More
by MICHAELMILL9530
Other Employees Tagged: Colin Simmons, TJ Schmitt, Michael Kratschmer , Eric Kratschmer, Tom Salin
September 16, 2020
The service is always good at family Hyundai. Must compliment or the fast service getting me in And out with no problem thank you very much compliment or the fast service getting me in And out with no problem thank you very much More
by WYVELL15
Other Employees Tagged: Colin Simmons, TJ Schmitt, Michael Kratschmer , Eric Kratschmer, Tom Salin
September 16, 2020
Excellent service from Tom Salin in service, kristi who we purchased our car from, and all others involved in financing and paperwork. Everyone takes the time to answer our questions until we are satisfied we purchased our car from, and all others involved in financing and paperwork. Everyone takes the time to answer our questions until we are satisfied. More
by GOODLEA
Other Employees Tagged: Kristi Feinberg, Colin Simmons, Al Pellizzeri , Joe Panici, Tom Salin
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