Mike Mazak | Page 3

Alex was great. Considerate and accommodating. Excellent experience especially in comparison to other dealership visits. Considerate and accommodating. Excellent experience especially in comparison to other dealership visits. More

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I just had the BEST car-buying experience in my life! I had been shopping for a used car, and having identified a specific vehicle, I decided to pay the Audi Silver Spring a visit. From the moment I walk I had been shopping for a used car, and having identified a specific vehicle, I decided to pay the Audi Silver Spring a visit. From the moment I walked through the door, I felt the difference between the mediocre place I had just left, to class. This was it. Pure class. I was greeted by a very pleasant gentleman, who greeted me warmly and asked if I needed help and if I had been working with anyone from the sales team. When I said "no", I was sent to Samson Selassie. This man shook my hand like a brother from another mother. From then on while I sat at Selassie's desk, I knew I went to the right place. Selassie made sure he understood what I needed. I had actually seen a 2014 Acura MDX on the dealer's website, and Selassie did not hesitate to walk me outside to check out the vehicle. We quickly had a very good rapport with Mr Selassie. He was extremely professional, very patient, and knowledgeable about the process of buying a car from his dealership. As the paperwork process rolled on, I was introduced to Mr. Mike Mazak, the used car sales director. Even though my credit was somewhat challenged, Mr. Mazak assured me that he would do the best he could to get my loan financed. Yes, the process was drawn out, but Mr Mazak and Mr Selassie met the objective and got my auto loan approved! A few days after taking possession of the car, I noticed it had a few areas of concern. I contacted Mr Selassie, who then got Mr Mazak involved. Mr. Mazak arranged with the service department, and Mr. Peter Heard promptly informed me of the way forward. I was pleasantly surprised to get a very nice loaner car to use while they sorted out the m minor issue. Again, everyone was so nice! Peter Heard at Audi Silver Spring was no exception. I am happy to say all this because this team deserves the credit for being such a positive bunch of good people. I visited Audi Silver Spring the same day after receiving very unpleasant service at a dealership in Laurel MD. Thank you to Silver Spring senior management for assembling such an amazing team. I experienced such an amazing level of service and yet I was buying just a used vehicle that was not even an Audi! I am amazed, humbled and inspired. Thank you my hero, Mr Selassie for your patience. Mr Mazak, YOU are a legend. Peter Heard, Undercover rockstar! The rest of the team, you are not mere mortals. I am a fan. Alan Ochieng, Laurel MD More

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The service that Mr Aris provided was Awesome and he is a great listener and provided exactly what I wanted. great listener and provided exactly what I wanted. More

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Very professional and respectful,, not to mention great price and quality vehicles. This is one of the best Audi dealerships in the DMV. price and quality vehicles. This is one of the best Audi dealerships in the DMV. More

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Rich was fantastic. He kept in constant contact with me as we traveled from afar to come look at a vehicle they had on their lot. Rich also came in on his day off and sp He kept in constant contact with me as we traveled from afar to come look at a vehicle they had on their lot. Rich also came in on his day off and spent the time with us and we drove off in the vehicle we were looking at. The entire experience was great, the manager, the finance manager etc…couldn’t be more pleased with everything. I wish I could give Rich 100 stars! More

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I had a great experience at Audi Silver Spring and would highly recommend working with Brian. He showed me many different Q3 and Q5 options and went above and beyond to find the best one that met all of the highly recommend working with Brian. He showed me many different Q3 and Q5 options and went above and beyond to find the best one that met all of the criteria I wanted. He was patient, knowledgeable, and a joy to work with. He made the process easy to understand and provided great customer service throughout. I'll definitely be back in the future. More

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Alex and Tim were very helpful, knowledgeable, and professional. Most pleasant experience I ever had in a dealership. 10 out of 10! professional. Most pleasant experience I ever had in a dealership. 10 out of 10! More

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By far the most customer focused, pleasant, knowledgeable, and high value team of people at any dealership I’ve ever worked with! knowledgeable, and high value team of people at any dealership I’ve ever worked with! More

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Alex was wonderful. His knowledge, professionalism, honesty, and personality really made me feel confident and comfortable with my purchase. The process was smooth from His knowledge, professionalism, honesty, and personality really made me feel confident and comfortable with my purchase. The process was smooth from start to finish. Hands down, best experience I’ve ever had. Alex, thanks again for everything! -Mike More

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We finally made it around the circle to Audi Silver Spring, met Aris, who delivered us the perfect car and welcoming to the Audi Family. Glad to be back! Spring, met Aris, who delivered us the perfect car and welcoming to the Audi Family. Glad to be back! More

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