Mike Mazzaro Jr | Page 4

Professionalism all the way. I was very pleased with the work done on my Volvo during its 75,000 mile check. I feel like I have a brand new start and it is ready to get on the roa I was very pleased with the work done on my Volvo during its 75,000 mile check. I feel like I have a brand new start and it is ready to get on the road with confidence and performance. More

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Like a comedy sitcom I called Kundert Volvo on Monday, January 28 at 1:30PM to make an appointment for a Synthetic Oil change for a 2009 Volvo XC70. My appointment was con I called Kundert Volvo on Monday, January 28 at 1:30PM to make an appointment for a Synthetic Oil change for a 2009 Volvo XC70. My appointment was confirmed for 8:30AM the next morning, Tuesday, January 29. Upon arrival, I couldn’t find the Service Entrance and ended up in the Parts Department by mistake. I was asked to wait until someone could help me. After being pointed in the right direction, I arrived at the Service Department at 8:45AM. There were four (4) people in front of me waiting to drop off their cars. I waited in line for 30 miutes before speaking with a Service Representative to drop off my car. Mike, the service representative, greeted me kindly and asked for my name. I gave him my name and he couldn’t find the paper work that is usually printed up and placed in a plastic sleeve. He looked for a while in the computer and said he found the appointment, but no paperwork. I explained that I was a new customer and just purchased the car a month ago. I said that I did a google search to find the nearest Volvo Service Center near me and found Kundert. I explained that I was there for a Synthetic Oil Change and also if the mechanic could pull the back wheel off and check to see if the brakes were placed on properly, as I heard a rattling noise and thought it may be the brakes. I filled out all of my personal information to be in the system for faster service for my next visit. I presented two (2) coupons from the website. One was for the $89.95 Synthetic Oil Change and the other was for 10% off of $100 or more for Service. Originally, when I called and made my appointment, I was told I could wait in the waiting room and that it would be an hour or so. I was running late and could not spend anymore time at the shop, so I asked to be called and I would return to retrieve the car. I received a call from Kundert at 3:43PM saying my car was ready and could come and pick it up. I got to the dealership at 4:30PM and was told that the brakes were fine and the noise was coming from the rear shocks, bushings and suspension. I was presented with the invoice and told where to pay. I never usually look at the bill and just pay it. However, I thought the price was a little low and wanted to see how the coupons worked. So, I looked over the bill. I was charged to $136.00 for the mechanic to pull the tire. That’s not so bad, however, the $9.52 for “Customer Pay Environmental Fee for Repair Order” is confusing, as nothing was repaired. I didn’t see the charge for the synthetic oil change. So, I returned to the Service counter and asked Mike if he forgot to put it on the bill. He called the Mechanic and then let me know that he accidently forgot to ask for the Synthetic Oil Change. He asked if I could leave the vehicle again and he would have it changed first thing in the morning. Unfortunately, I had to be in Scranton, PA at 9:00am. He did give my Synthetic Oil Change coupon back and said that I can use it on my next visit. I go back to the cashier to pay my bill and asked the cashier if the 10% coupon was used on the invoice of $145.52 plus tax for the mechanic to look at the brakes. It was not. So, I had to go back to the Service Counter and ask Mike to have the coupon applied, then return to the cashier to pay $140.66. I have a tough time accepting going to a Service Center for an oil change and paying money for not getting what I came in for. This morning, while in Scranton, I receive a text message from phone number 973-978-0892 from Kundert asking to call prior to answering a survey from Volvo to rectify any of my concerns. This text message is strange to me. I’m not sure of its purpose. It seems to acknowledge that there were some opportunities missed. It also places me in an awkward position. I certainly don’t want to get anyone into trouble. Everyone has one of those days where nothing goes right. Hopefully, you find out went wrong, fix it and move forward. I've reached out to Bill, Kundert Volvo's Service Director at Hasbrouck Heights, but have not heard back from them. I'm just thankful that I was able to experience Kundert's Service on a very small scale and not for a major repair where competency and regard for the customer are definitely needed. More

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Service Dept The service dept was friendly, professional and accommodating to my needs, I recommend using this dealership for sales and service, all employees care The service dept was friendly, professional and accommodating to my needs, I recommend using this dealership for sales and service, all employees care about providing top quality customer service More

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Excellent Service for our XC60 We have been taking our Volvo XC60 to Kundert Volvo since 2012 for service and we are happy with the service we receive. Our XC60 had a water lea We have been taking our Volvo XC60 to Kundert Volvo since 2012 for service and we are happy with the service we receive. Our XC60 had a water leak recently from the windshield and the leaking water also burnt out the center control unit. The dealership took care of it by contacting Volvo to get the windshield resealed and the control unit replaced. We were provided with a loaner car while the repairs were done which was a life saver for us. Mike and Mike Jr. were very helpful and polite throughout the whole process. Billy Kundert Jr. personally reached out to us to make sure that everything was completed properly. Vicdan More

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KUNDERT VOLVO IS THE ABSOLUTE BEST!!!!! Kundert Volvo is not like any other dealership. At Kundert, you will get the VIP treatment and they will make you feel like family. Everyone at this d Kundert Volvo is not like any other dealership. At Kundert, you will get the VIP treatment and they will make you feel like family. Everyone at this dealership ---whether it be sales, service, or the parts department---will go above and beyond to deliver quality service and customer satisfaction. If you are considering a Volvo and you want the best customer service, look no further because Kundert is your dealership! I've dealt with Kundert for over 10 years and counting! If 10 stars was an option, Kundert would be getting them! Thank you to the BEST team and the BEST dealership ever! More

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Courteous and speedy service. The last few times I've visited have been great experiences. I was greeted promptly on arrival, paperwork completed and shown to seating area on the The last few times I've visited have been great experiences. I was greeted promptly on arrival, paperwork completed and shown to seating area on the occasions when I was waiting. I was updated on progress and again when service had been completed and car was being washed. I always left in the promised window with work well-completed and my car clean. Also, when I'd forgotten items in the car, they were retrieved and accommodations made for repairs while I was out of town. I couldn't ask for a better service experience. More

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Kundert Volvo offers superior workmanship and customer servi Kundert Volvo is an oasis of competency and quality in a vastness of poor service. They wave an angry and vengeful fist at mediocrity. They spit in t Kundert Volvo is an oasis of competency and quality in a vastness of poor service. They wave an angry and vengeful fist at mediocrity. They spit in the plump, sullen faces of the multitudes of corrupt repairshops, and dutifully attend their holy calling...Volvo repair and maintenance. A man’s modality of navigating his place in this grand American experiment is his car, and kundert Volvo has shown time and time again a commitment to preserving that very mobility which enables a man to earn his place, not as a serf in monarchies past, nor as a cog in a fascist machine, but as a freedom loving American. I am empowered by my forefather’s sacrifices to democratic ideals, and in the same way I am empowered by Kundert Volvo’s commitment to high quality vehicle maintenance. I am a political player in this grand American trial, because my mind is exalted, roaming and tending the gardens of freedom and democracy, and also my vehicle’s wheels spin consistently...thanks to Kundert Volvo More

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Top Notch Dealership and Service Center We leased our XC60 from Kundert Volvo of Hasbrouck Heights and recently had the first routine maintenance service. Our interaction with this dealershi We leased our XC60 from Kundert Volvo of Hasbrouck Heights and recently had the first routine maintenance service. Our interaction with this dealership has been top notch from the moment we walked through the door looking for a car, through the leasing process, and now with the first maintenance service. Jay (Jarilton) helped us pick a suitable model. He had a deep knowledge of all the Volvo models on offer, and he patiently answered all our questions. He was honest and we never felt like we were being "sold." Erin helped us through the leasing process, and she similarly spent time explaining everything to us. When we brought our Volvo for its first routine maintenance service, the staff were all friendly and extremely helpful. The service was completed in promptly. Overall, this has been a great experience, and we would absolutely recommend this dealership. More

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Best Volvo Dealer Experience in Years - Thank You George M I bought a used XC70 I great condition. The overall service from George Miranda and the rest Kundert Team was superb. I would gladly travel from Con I bought a used XC70 I great condition. The overall service from George Miranda and the rest Kundert Team was superb. I would gladly travel from Connecticut to New Jersey for my next car. More

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Mike Jr. - great service Mike is a young guy but very knowledgable and personable young man. He was helping another costumer and I was waiting on line he acknowledged me and Mike is a young guy but very knowledgable and personable young man. He was helping another costumer and I was waiting on line he acknowledged me and assured I'd be helped soon. That is all you need to know you're not forgotten! More

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