Mike Needham

The service department is excellent! They got my car back on the road after a major issue with it. They got my car back on the road after a major issue with it. More

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Great service area and our service writer Mike N was great!. Vehicle drop off is very convenient (dry and cool) the work was done and charged as promised. We’ll will be back. great!. Vehicle drop off is very convenient (dry and cool) the work was done and charged as promised. We’ll will be back. More

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I genuinely love Jacksonville Subaru. We bring my Subaru Ascent in regularly for maintenance and have had a couple of issues that the service department has gone above and beyond with! Th We bring my Subaru Ascent in regularly for maintenance and have had a couple of issues that the service department has gone above and beyond with! They truly look out for me and my family the way they take care of my car. They consistently go the extra mile to minimize any inconvenience. Mike Needham in particular is an outstanding service advisor. Not only are he and the rest of the staff friendly, welcoming, and helpful - they are knowledgeable, efficient, and so kind! They have helped me get work covered under warranties, ensured I had a loaner car when they’ve needed it for an extended period of time, and always instilled a top notch level of confidence in the reliability of my own car. I can not more highly recommend Jacksonville Subaru and their outstanding team! More

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No hassle purchase process, provided time to evaluate and decide, effective staff, customer focused, welcoming. decide, effective staff, customer focused, welcoming. More

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What a great experience! Went to another dealer first... Never again. The other dealer hady vehicle over a week and couldn't fix it and quoted me $7k just to change a part to Went to another dealer first... Never again. The other dealer hady vehicle over a week and couldn't fix it and quoted me $7k just to change a part to see if they could warranty it, Jacksonville Subaru got me out under warranty same day nothing out of pocket. These guys made me feel at home, helped me, and were professional the whole way. What a great experience! Thank you! More

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Subaru of Jacksonville has exceeded my expectations z. From the ease of buying my new Subaru two years ago to the outstanding Service department that has always treated me professionally and exceeded my e From the ease of buying my new Subaru two years ago to the outstanding Service department that has always treated me professionally and exceeded my expectations on several occasions. From routine maintenance to the installation of a hitch receiver to an unexpected warranty issue, my service advisor Mike has given honest time frames for completing the work and makes sure the service is done properly. I can honestly say that this is the best service department that I have ever gone to. More

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We drive an extra 20 minutes out of the way when there is another dealership right near our house because of the service department at this dealership. Mike Needham has made a great impact on that decision. another dealership right near our house because of the service department at this dealership. Mike Needham has made a great impact on that decision. We value the great customer service and attention to detail more than the convenience of a short trip. We know our car is taken care of, we’re always driving something safe, and that we’ll get a longtime out of our cars. Thank you Mike! We are loyal customers thanks to you. More

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Thank you for all your kind words and helping us get the car fixed as much car fixed as much More

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The service and care given by Mike Needham and the entire service team is more than we could ask for. We will be loyal Subaru customers for life due to the way we’re treated and the way things are handled. service team is more than we could ask for. We will be loyal Subaru customers for life due to the way we’re treated and the way things are handled. More

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I brought my 4 day old (used-CPO) Outback that I got from another dealer 200 miles away. The service writer was fantastic! He was thoughtful , empathetic, and truly wanted to help me. He got the work done an another dealer 200 miles away. The service writer was fantastic! He was thoughtful , empathetic, and truly wanted to help me. He got the work done and took the original selling dealer’s number to work it out. More

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