Mike Needham

What a great experience! Went to another dealer first... Never again. The other dealer hady vehicle over a week and couldn't fix it and quoted me $7k just to change a part to Went to another dealer first... Never again. The other dealer hady vehicle over a week and couldn't fix it and quoted me $7k just to change a part to see if they could warranty it, Jacksonville Subaru got me out under warranty same day nothing out of pocket. These guys made me feel at home, helped me, and were professional the whole way. What a great experience! Thank you! More

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Subaru of Jacksonville has exceeded my expectations z. From the ease of buying my new Subaru two years ago to the outstanding Service department that has always treated me professionally and exceeded my e From the ease of buying my new Subaru two years ago to the outstanding Service department that has always treated me professionally and exceeded my expectations on several occasions. From routine maintenance to the installation of a hitch receiver to an unexpected warranty issue, my service advisor Mike has given honest time frames for completing the work and makes sure the service is done properly. I can honestly say that this is the best service department that I have ever gone to. More

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We drive an extra 20 minutes out of the way when there is another dealership right near our house because of the service department at this dealership. Mike Needham has made a great impact on that decision. another dealership right near our house because of the service department at this dealership. Mike Needham has made a great impact on that decision. We value the great customer service and attention to detail more than the convenience of a short trip. We know our car is taken care of, we’re always driving something safe, and that we’ll get a longtime out of our cars. Thank you Mike! We are loyal customers thanks to you. More

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Thank you for all your kind words and helping us get the car fixed as much car fixed as much More

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The service and care given by Mike Needham and the entire service team is more than we could ask for. We will be loyal Subaru customers for life due to the way we’re treated and the way things are handled. service team is more than we could ask for. We will be loyal Subaru customers for life due to the way we’re treated and the way things are handled. More

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I brought my 4 day old (used-CPO) Outback that I got from another dealer 200 miles away. The service writer was fantastic! He was thoughtful , empathetic, and truly wanted to help me. He got the work done an another dealer 200 miles away. The service writer was fantastic! He was thoughtful , empathetic, and truly wanted to help me. He got the work done and took the original selling dealer’s number to work it out. More

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After I purchased my car and 2019, I visited three different dealers trying to find a good service center. I finally ended up at Subaru Of Jacksonville and Mike in the service department. Mike is the different dealers trying to find a good service center. I finally ended up at Subaru Of Jacksonville and Mike in the service department. Mike is the primary reason I’m still driving this car and I drive an hour to get it serviced. As far as I’m concerned, Mike is Subaru Of Jacksonville. He takes care of me and he takes care of my car. It’s as simple as that. Hard to find that these days. More

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Tony was super helpful first and second go round just this year. He was super attentive and helpful. Best sales experience! this year. He was super attentive and helpful. Best sales experience! More

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I am always satisfied whenever I come to this dealership and Tony did not disappoint! Service is always exceptional and we ended up buying a new car today because Tony took the time and patience to work wit and Tony did not disappoint! Service is always exceptional and we ended up buying a new car today because Tony took the time and patience to work with us. This is our second new vehicle from Subaru and I will always recommend Subaru of Jacksonville to my friends and family. More

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The service department does a great job overall, gives good estimates of how long a job should take, keeps you informed and gets it done right. The employees are personable and communicate well. good estimates of how long a job should take, keeps you informed and gets it done right. The employees are personable and communicate well. More

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