Mike Schmidt | Page 8

I’ve always had a good experience with Mercedes of Salem. We met Brian a year ago when we were just starting our search for a Sprinter van. Even though we didn’t purchase one through him, he was very helpful We met Brian a year ago when we were just starting our search for a Sprinter van. Even though we didn’t purchase one through him, he was very helpful and paved our path to our Storyteller Overland van. He’s a great guy and we hit it off immediately. And Eli, I just got off the phone with him, he helped me all set up with the new Mercedes me connect app. He was very polite and professional throughout the call and answered any question I had without hesitation. You can tell he knows what he’s doing. I would recommend anybody to Mercedes of Salem and if they need a Sprinter van, then Brian and Eli are your go to guys. Thanks Mark Patterson More

Helpful 0

Report | Print

Oil change= $320.00 in labor!!!??? Labor?Oil change and Oil change = $320.00 in labor!!!??? Labor? Oil change and cabin filters were $178. Not too bad and expected but 320 in labor is insane. Oil change = $320.00 in labor!!!??? Labor? Oil change and cabin filters were $178. Not too bad and expected but 320 in labor is insane. More

Helpful 0

Report | Print

Abel was terrific at listening to my wants and needs and made sure that my time spent was well accommodated .. look forward to doing business again with this dealership in very near future! made sure that my time spent was well accommodated .. look forward to doing business again with this dealership in very near future! More

Helpful 1

Report | Print

My recent purchase of my dream car has far exceeded any expectations or experience I've encountered at previous dealerships! I'm so thankful to be part of this Mercedes Benz dealership family, from working expectations or experience I've encountered at previous dealerships! I'm so thankful to be part of this Mercedes Benz dealership family, from working with Abel start to finish on my purchase, to the manager respecting my time, and the service manager introducing himself for future service visits, my experience has truly been extraordinary!! Abel not only listened, but made sure that each and every want and concern was completely addressed. I have a nostalgic history with Mercedes Benz and I have to say today's Mercedes is everything wonderful I remember, but so much more! More

Helpful 0

Report | Print

Great service. Thanks for the 20+years of care. Miss my friend,Klaus He has sold us 5 cars. Hope he is finding some fun in his retirement. Thanks Again to our friend in Service who did such gre Miss my friend,Klaus He has sold us 5 cars. Hope he is finding some fun in his retirement. Thanks Again to our friend in Service who did such great detailing once a month. Mary Brooks More

Helpful 0

Report | Print

Positive and rewarding buying experience! My husband and I had the pleasure of working with Abel Cardona in the purchase of a 2015 Mercedes GLK350. He was very calming in his approach and ea My husband and I had the pleasure of working with Abel Cardona in the purchase of a 2015 Mercedes GLK350. He was very calming in his approach and eagerness to ensure that we were satisfied with our choice. He was very knowledgeable and guided us toward a positive and rewarding buying experience. We have long believed in Mercedes of Salem, it’s commitment to service and satisfaction and have now added Abel’s name to our list of trusted and valued employees of Mercedes of Salem. James and Pamela Strawn More

Helpful 0

Report | Print

Exceptional Sprinter Service! I have just come from an appointment for my first "Service A" for my Sprinter RV. Both Mike Schmidt and Mike Leblanc were a pleasure to work with - I have just come from an appointment for my first "Service A" for my Sprinter RV. Both Mike Schmidt and Mike Leblanc were a pleasure to work with - Mike S. ensured I knew exactly what the scope of service was, and called me back (twice!) when there were other recommendations based on work under the hood. More

Helpful 1

Report | Print

Mercedes Financial Services Dealerships was good. My problem is with financial services. Although they carry Mercedes name they don’t seem to have any connection with dealers. B Dealerships was good. My problem is with financial services. Although they carry Mercedes name they don’t seem to have any connection with dealers. Beware that when you turn in your car, if you have recently made payment they do not prorate any portion back to the consumer. Also if you turn car back in good shape they give credit but back to their pocket! They claim this has been their practice forever! I realize don’t understand “Mercedes” letting them that advantage of clients. I have been with Mercedes for 30 years!! More

Helpful 0

Report | Print

Mercedes-Benz of Salem Is The Best!! My wife and I were on a trip from Seattle down to California in our Sprinter. Somewhere just after passing through Portland the engine light went on. My wife and I were on a trip from Seattle down to California in our Sprinter. Somewhere just after passing through Portland the engine light went on. We started calling service locations. No one seemed to be able to help us. That is when we decided to call the Salem location. Josh answered the phone and he couldn't have been nicer. He told us if we could get there by 4:00 he could have someone look at it. We knew, based on commute traffic, we wouldn't make it but felt good immediately that Salem was a good choice just talking to Josh. He was so reassuring to us. As we figured, we didn't make it in time. However, even though service was closed, we were greeted warmly by Don Post and everyone else we came in contact with. Don wrote up the paperwork and said someone would look at the issue the moment they opened the next day. Everything about out experience was wonderful. Don explain thoroughly the issue with the van, kept us posted throughout our time there, gave us a loaner car and just couldn't have been nicer. We were overwhelmed with how great we were treated. It was stressful because we had a timeline to be in California and yet, felt relaxed because we knew Don and everyone else had our best interest in mind. That they were going to do their best to get us on the road again. Our Sprinter is not just a van but is a RV conversion done by Roadtrek. This made our experience a bit different because not only did we have the engine light issue, we also had an issue with an add on done by Roadtrek. Mike, dong the service, took the initiative to contact Roadtrek to determine what we needed to do. Because of how wonderful we were treated, we decided to have them order the part and we are having them install it on our drive back to Seattle from California. Not only did it seem like we were the most important customer, but I bet every other customer feels the same way. I watched the interaction between other staff and customers. The interaction is superb. Everyone smiles, everyone seems to know what they are talking about and everyone says hello to you. Bottom line, is everyone is just so nice and helpful. If you are even considering purchasing a car or having service done on your Mercedes, please don't hesitate to choose Mercedes Benz of Salem. The only issue we have is that they can't be where we take our van to be serviced going forwar. The drive is just a bit too far from Seattle 😀. More

Helpful 0

Report | Print

My visit to Valley Motors service department Of course Mike Schmidt is the best but I have to say Donovan greeted me by name when I took my car in..was very efficient in getting me set up and to Of course Mike Schmidt is the best but I have to say Donovan greeted me by name when I took my car in..was very efficient in getting me set up and to work by 7:30 am...I am very pleased and impressed with the customer service..and it is very pleasant and courteous dealing with Valley Motors Service Dept. More

Helpful 0

Report | Print