Mike Segien | Page 11

I came in for a transmission fluid change on my Odyssey—the staff member I spoke to initially said it would be over $400, claiming that my Odyssey's model year made the service more expensive. I ex Odyssey—the staff member I spoke to initially said it would be over $400, claiming that my Odyssey's model year made the service more expensive. I explained that I had the 10-speed transmission and that it had cost under $200 the last time. She then acknowledged that if it was the 10-speed, the price should indeed be lower and similar to what I had previously paid. However, when I picked up the car, I saw a price sheet (attached) listing the transmission fluid change at $139. Since I have an Odyssey Touring with the 10-speed transmission, the 9-speed and CVT prices don’t apply. The service advisor told me that the $139 did not include the cost of the transmission fluid, which he said was very expensive. He also implied I should be happy that the total was “only” $280, suggesting it could have been more. When I pointed out that it had been significantly less in the past, he responded that it must have been a one-time deal and couldn’t be matched. The entire experience felt like a series of excuses, and frankly, I left feeling scammed. Pricing a transmission fluid change without including the actual fluid is misleading. My family has purchased eight vehicles from Dover Honda over the years, and we've relied on your service department many times. I believed Dover Honda was more trustworthy and helpful than my local dealer. This appointment left me questioning that belief. I emailed the Service Manager (Michael Segien) on July 31st. about my experience but received radio silence after 9 days. In my opinion, I'd stay away from this place if possible. More

by WSC Verified Customer Verified Customer

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They are always fridley that's why we always go there they always talk good 👍 they always talk good 👍 More

by AMRITSINGH87 Verified Customer Verified Customer

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Ken was very helpful in what was an otherwise difficult process. thank you for your helo process. thank you for your helo More

by efranks25 Verified Customer Verified Customer

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The managers and technicians at Dover Honda are all consummate professionals. They have always been excellent communicators and have taken care of our cars for years. We appreciate the excellent servic consummate professionals. They have always been excellent communicators and have taken care of our cars for years. We appreciate the excellent service. More

by sherbass Verified Customer Verified Customer

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Dover Honda is wonderful. The staff are very nice and very knowledgeable. I will always bring my truck here for any work. The staff are very nice and very knowledgeable. I will always bring my truck here for any work. More

by sgerald603 Verified Customer Verified Customer

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Always a pleasure to deal with every time I go in for service! Very helpful and knowledgeable!! service! Very helpful and knowledgeable!! More

by fjones348 Verified Customer Verified Customer

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Dover Honda is a good dealership. This dealership was once known as Ed Byrnes Honda. And my dog, Shelby, and I spent quality time in their waiting area. Shelby went over the rainbow This dealership was once known as Ed Byrnes Honda. And my dog, Shelby, and I spent quality time in their waiting area. Shelby went over the rainbow bridge, but I still bring my car to the same location! More

by femail3131 Verified Customer Verified Customer

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We have bought 5 Honda’s from Dover Honda because the staff in sales and service and parts are outstanding. Bob, Tony, Nick, Mike and Jimmy Mac take great care of us before, during and after the sale. We staff in sales and service and parts are outstanding. Bob, Tony, Nick, Mike and Jimmy Mac take great care of us before, during and after the sale. We would highly recommend this dealership to anyone. More

by PAULMAC007007 Verified Customer Verified Customer

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They got me in and out quickly, great service as always. Dover Honda is reliable and friendly Dover Honda is reliable and friendly More

by jschneider525 Verified Customer Verified Customer

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Great experience. Did the drive-through oil change tire rotation. Waited in the nice lobby for about 15 minutes and everything was done. Did the drive-through oil change tire rotation. Waited in the nice lobby for about 15 minutes and everything was done. More

by tomgroleau Verified Customer Verified Customer

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