Mitch Urbanc
Mitch Urbanc at Mike Murphy Ford Inc

Mitch Urbanc

Service Manager

Mike Murphy Ford Inc

565 W Jackson St
Morton, IL 61550

Contact Me
4.7
132 Reviews

Dealership Experience

24 yrs, 1 mo

Industry Experience

24 yrs, 1 mo

Languages Spoken

English English

4.7

132 Reviews

Write a Review

132 Reviews of Mitch Urbanc

March 04, 2026

Dealership Rating
Employee Rating

Brandon was amazing! He went above and beyond to help me trade up and stay safe and comfortable! I also have to brag on Mitch from the service department because he’s tru More

by Hockeyhuichapa
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Mar 14, 2026

Mike Murphy Ford Inc responded

Hi, it is great to hear that we were able to go above and beyond your expectations and really help you out. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

February 26, 2026

Dealership Rating
Employee Rating

Great people. Justin super amazing… great car!!!! Justin and the team took care of me. Will come back to get another car. More

by jhartman80
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

November 20, 2025

Dealership Rating
Employee Rating

I have never experienced being talked down to as a woman until day 1 of entering this place of business. Unfortunately for me, my 23 Ford Explorer is my favorite vehicle I have ever owned. It has been a te More

by KATIE
Finance Experience
Recommend Dealer
No
Nov 21, 2025

Mike Murphy Ford Inc responded

Katie, Thank you for taking the time to express your honest concern. It is discouraging to hear that you had anything less than a positive experience here at Mike Murphy Ford. Our goal is to learn from feedback like yours in order to improve for all our customers. The issues you expressed are being reviewed and thank you again for bringing to our attention.

October 13, 2025

Dealership Rating
Employee Rating

7th car bought at Mike Murphy. Always a great experience. Jeff and Anthony are fantastic! More

by Mike W
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Nov 21, 2025

Mike Murphy Ford Inc responded

Hi Mike, we are very happy we could provide you with a positive experience! Feel free to reach out to us if you need anything. Have a wonderful day.

September 08, 2025

Dealership Rating
Employee Rating

Brandon, Mitch & Alicia were outstanding & easy to work with. My 1st time working with the Mike Murphy crew & they did not disappoint. More

by Military Vet
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Brandon Salvati, Alicia Holden

Sep 11, 2025

Mike Murphy Ford Inc responded

Hi, thank you for leaving such a great review and high star rating. We hope to be of service to you again! Take care!

March 14, 2025

Dealership Rating
Employee Rating

I enjoyed my experience buying a car for the first time in 30 years. Yes, the massive inventory options and fair price were factors BUT it was Brandon’s professionalism that really shined. When someone t More

by kebutler70
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Mar 18, 2025

Mike Murphy Ford Inc responded

Hi, our staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

December 31, 2024

Dealership Rating
Employee Rating

Both Drew and Robin went above and beyond my expectations. Just wow!! No pressure, didn’t try and sell me anything that I didn’t want. I definitely would and will recommend anyone to buy from Dr More

by mruss81
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Drew Quisenberry , Robin Berglin

Jan 07, 2025

Mike Murphy Ford Inc responded

Hi, thank you for taking the time to leave us your response to our staff's outstanding customer service! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

November 12, 2024

Dealership Rating
Employee Rating

Anthony had the cars about which I had expressed an interest ready for a test drive when arrived at the dealership. This made the shopping process quick and stress free. He is was very kind and profe More

by Tim
Purchase Time
Recommend Dealer
Yes

Other Employees Tagged: ANTHONY DAVIS, Mike Murphy

Nov 13, 2024

Mike Murphy Ford Inc responded

Hi Tim, thank you for taking the time to leave us your response to our Staff's outstanding customer service! Safe travels!

October 22, 2024

Dealership Rating
Employee Rating

I had a good experience from start to finish with Mike Murphy Ford. Ross was proactive in finding us the truck we wanted through a dealer exchange. More

by ryan
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes

Other Employees Tagged: Mike Murphy , Robin Berglin, Ross Ketcham

Oct 26, 2024

Mike Murphy Ford Inc responded

Hi Ryan, we're pleased to hear everything was completed to your satisfaction! Thanks again for your business! Take care!

October 16, 2024

Dealership Rating
Employee Rating

Great dealership to work with. Answered all questions and addressed all concerns. I would highly recommend Mike Murphy Ford to anyone looking for great service and price. More

by Beachnut
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Mike Murphy, Curt Crozier , Ross Ketcham

Oct 19, 2024

Mike Murphy Ford Inc responded

Hi, thank you for taking the time to leave us your response to our staff's outstanding customer service! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

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