Mo Ozzie | Page 2

eCarOne responded

Thank you for the five star review and for choosing eCarOne for your Tesla purchase. Bryan is as professional as they come and we are glad to hear he delivered a prompt, accurate, and knowledgeable experience from start to finish. He takes great pride in taking care of his clients. Welcome to the eCarOne family. We appreciate you sharing your experience and the shoutout to both Bryan and the dealership. Enjoy your Tesla and thank you again for the amazing feedback!

eCarOne responded

Thank you, Philip, for sharing your 5-star review and for choosing eCarOne again for your Hummer purchase with Paul. We truly appreciate your repeat business and your recommendation of our team. Welcome back to the eCarOne family, enjoy every drive in your Hummer!

eCarOne responded

Kevin, thank you for the 5 star review and for choosing eCarOne for your BMW purchase. We are glad to hear that Johnny made the process easy even while you were out of town, and that when you returned home everything was ready and finished in about an hour. A smooth and efficient car buying experience is exactly what we strive for. Enjoy your BMW and welcome to the eCarOne family.

eCarOne responded

Thank you for the 5 star review, Dod. We are glad to hear Kim and the eCarOne team made your Tesla purchase a great experience with excellent service and communication. It is exciting that you found a Tesla with Full Self Driving included, we know how valuable that feature is for Tesla owners. Welcome to the eCarOne family and enjoy every mile in your Tesla with FSD.

eCarOne responded

Jacob, thank you for your continued trust and loyalty. Four vehicles over 15 years is an incredible testament, and we are truly grateful. We are thrilled to hear that Paul delivered another smooth and professional experience. He is a valued part of our team, and it means a lot to know he continues to make a lasting impression. We appreciate your kind words and recommendation, and we are proud to have earned your trust. Enjoy your new BMW and welcome back to the eCarOne family!

eCarOne responded

Thank you, Hadi! We’re truly honored to have earned your family’s trust with 29 vehicle purchases since 2010, what an incredible milestone. Your continued loyalty means the world to us. Congratulations on your BMW X5, and thank you for the kind words about Ahmad, Ozzie, Michael, John, and the rest of the eCarOne team. We’re grateful for the opportunity to serve you and your family year after year. Welcome (again!) to the eCarOne family!

eCarOne responded

Thank you for sharing your feedback. We’re sorry to hear you felt there was confusion regarding pricing. At eCarOne, we make every effort to be transparent by listing our pricing and dealer-installed value protection packages on every website where our vehicles are advertised. These items are pre-installed and applied to every vehicle during our reconditioning process, which is why they are required with the purchase. We understand this may not work for everyone and appreciate you taking the time to share your perspective.

eCarOne responded

Thank you for the incredible review and for being such a loyal customer! We’re honored to have earned your trust across 15 purchases. Adam and the entire eCarOne team are thrilled to hear your experience keeps getting better. We look forward to helping you with car number 16—welcome back to the eCarOne family!

eCarOne responded

Thank you, Angelina! We’re thrilled to hear that Ahmad “Adam” made your Audi purchase the best experience yet with his knowledge and friendly approach. We appreciate you recognizing Ozzie, Michael, Ash, Elias, and Taz as well—it’s truly a team effort to put our customers first. We’re grateful for your high recommendation and welcome you to the eCarOne family!

eCarOne responded

Mr. Carter, We’re truly disappointed to read this review, especially considering the long-standing relationship we've built over the course of ten vehicle purchases. You've always been a valued client, and we’ve consistently gone above and beyond to provide the highest level of service — including white glove treatment for both you and your wife during your most recent visit. That said, we do want to set the record straight. At no point were you ignored or dismissed. In fact, we clearly communicated that we would be happy to take care of the service in question, and we asked that you return the vehicle to us so we could do just that. Instead, the vehicle was taken to an outside facility without our involvement, and a bill was later submitted to us for reimbursement — which is not how our service process works or has ever worked. As for the update you posted on 3/21/25 stating that we never contacted you — that is simply inaccurate. We’ve had multiple conversations with you regarding this matter. While we respect your decision not to expect anything further, we want to be clear that this situation did not stem from a lack of follow-through on our part, but rather a breakdown in alignment on how service would be handled. Despite this, we still value your business and the history we’ve shared. If there’s ever a time you’re open to moving forward, our door remains open. Sincerely, eCarOne Management Team