Morgan Gallagher | Page 8

Easy low pressure environment. Danny made everything easy and low hassle. Would highly recommend. Thanks Danny made everything easy and low hassle. Would highly recommend. Thanks More

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7/27 purchased vehicle. 7/31 check engine light comes on. I leave messages via email and text expressing I would like a phone call on Monday. 8/1 I call around 11 a.m. since 7/31 check engine light comes on. I leave messages via email and text expressing I would like a phone call on Monday. 8/1 I call around 11 a.m. since nobody has called and explain that the check engine light had come on. I'm told I can bring in the vehicle after work and they will be able to service my vehicle. I am told my rep is busy and they will pass on the message. I get a text from my rep in the afternoon asking if I got her email. I was expecting a call not an email. So in the end I was told to bring the car in for service no loaners are available, but they let me take the chase car. 8/2 get a call saying the catalytic converter had gone bad and car will be ready by Thursday 8/4 and that they will call when it's ready. 8/5 I receive the title. 8/5 I call to see if they forgot to call and am assured they will be working on it. Because I have a car I'm okay with that. 8/6 I attempt to register the vehicle with the BMV and I'm told the car can't be registered since it's due for an e-check. I call Ganley and explain the situation and ask for them to do an e-check before I pick up my car from the repairs. The lady says she will pass on the message and she will have my rep call me. My rep didn't have time to call until the end of the day and I missed the call but the message implied that she had no clue why I called which was weird. I'm sure they are short staffed like everyone else. This just hasn't been a good experience. More

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This is our 4th car purchase and/ or lease from Ganley Ford. Their entire team from start to finish is courteous, friendly, knowledgeable and very helpful. I would highly recommend them to anyone in the Ford. Their entire team from start to finish is courteous, friendly, knowledgeable and very helpful. I would highly recommend them to anyone in the market for a new vehicle! More

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All of the staff at Ford Ken Ganley West were extremely friendly and personable. They’re quickness and ability to communicate was very helpful. friendly and personable. They’re quickness and ability to communicate was very helpful. More

by Srego Verified Customer Verified Customer

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Understanding and very helpful. Definitely will be coming back for my next car. I recommend!!! Definitely will be coming back for my next car. I recommend!!! More

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Friendly customer service. My car has been working great since I purchased it. I come in every 6 month for an oil change. They always do a great job. My car has been working great since I purchased it. I come in every 6 month for an oil change. They always do a great job. More

by Mcalycia1128 Verified Customer Verified Customer

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The whole team took great care of me! Highly recommend them! Everyone went above and beyond! Much appreciated! Highly recommend them! Everyone went above and beyond! Much appreciated! More

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Pam was great throughout the ordering process and kept me updated along the way. I would definitely recommend Ganley Ford West. updated along the way. I would definitely recommend Ganley Ford West. More

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They were very professional even though there was a few of issues with the car. They were very helpful. of issues with the car. They were very helpful. More

by Maria kozma Verified Customer Verified Customer

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Helpful efficient and a pleasure to work with. I enjoyed my experience with Ganley Ford West my experience with Ganley Ford West More

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