Morgan Gallagher | Page 7

All the employees were very friendly, knowledgeable and professional. Brandon was very experienced with the new technology in my 2022 f150. Helped set everything up,explained all the features and follow professional. Brandon was very experienced with the new technology in my 2022 f150. Helped set everything up,explained all the features and followed up the next day if I had any questions. Thanks again!!! More

by TRICKYRICK8860 Verified Customer Verified Customer

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Everyone is friendly and helpful. I recommend to anyone for sales and service. Make you sure you expect a great experience! I recommend to anyone for sales and service. Make you sure you expect a great experience! More

by Nicky2x Verified Customer Verified Customer

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Nice people Pam was great to deal with no problem with her. Didn't care for the finance guy he didn't like that I was pre qualified and his attitude changed when he found out. I would buy there again. her. Didn't care for the finance guy he didn't like that I was pre qualified and his attitude changed when he found out. I would buy there again. More

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Ganley Ford had my car for 16 months before they got around to fixing it. It was under warranty so it was not a priority. They tried to get me to trade in or sell my car to them rather than fix it. They around to fixing it. It was under warranty so it was not a priority. They tried to get me to trade in or sell my car to them rather than fix it. They offered me a $1k credit for a car that worked perfectly until a warranty issue causing the transmission chip to fail. They are not helpful. Their customer service is miserable. Their sales department is a joke. More

by stephaniesnyder5819 Verified Customer Verified Customer

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Service and Sales 👍🏽Parking 👎🏾 Needs improvement can easily hit another vehicle while driving into the parking lot Nick Seminatore👍🏽 Carlyle Franklin👍🏽 easily hit another vehicle while driving into the parking lot Nick Seminatore👍🏽 Carlyle Franklin👍🏽 More

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The service department was very helpful throughout my entire experience. I would go again for their services. entire experience. I would go again for their services. More

by SESALTSMAN Verified Customer Verified Customer

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After three trips one to ganley Chevy on brookpark and two to ganley Ford West not only were they not able to fix what was wrong with my vehicle under the warranty they sold me but their customer service two to ganley Ford West not only were they not able to fix what was wrong with my vehicle under the warranty they sold me but their customer service was terrible and the keys I paid for don't even work for my vehicle I would not recommend either dealership to anyone anytime More

by dnc1489 Verified Customer Verified Customer

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Easy low pressure environment. Danny made everything easy and low hassle. Would highly recommend. Thanks Danny made everything easy and low hassle. Would highly recommend. Thanks More

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7/27 purchased vehicle. 7/31 check engine light comes on. I leave messages via email and text expressing I would like a phone call on Monday. 8/1 I call around 11 a.m. since 7/31 check engine light comes on. I leave messages via email and text expressing I would like a phone call on Monday. 8/1 I call around 11 a.m. since nobody has called and explain that the check engine light had come on. I'm told I can bring in the vehicle after work and they will be able to service my vehicle. I am told my rep is busy and they will pass on the message. I get a text from my rep in the afternoon asking if I got her email. I was expecting a call not an email. So in the end I was told to bring the car in for service no loaners are available, but they let me take the chase car. 8/2 get a call saying the catalytic converter had gone bad and car will be ready by Thursday 8/4 and that they will call when it's ready. 8/5 I receive the title. 8/5 I call to see if they forgot to call and am assured they will be working on it. Because I have a car I'm okay with that. 8/6 I attempt to register the vehicle with the BMV and I'm told the car can't be registered since it's due for an e-check. I call Ganley and explain the situation and ask for them to do an e-check before I pick up my car from the repairs. The lady says she will pass on the message and she will have my rep call me. My rep didn't have time to call until the end of the day and I missed the call but the message implied that she had no clue why I called which was weird. I'm sure they are short staffed like everyone else. This just hasn't been a good experience. More

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This is our 4th car purchase and/ or lease from Ganley Ford. Their entire team from start to finish is courteous, friendly, knowledgeable and very helpful. I would highly recommend them to anyone in the Ford. Their entire team from start to finish is courteous, friendly, knowledgeable and very helpful. I would highly recommend them to anyone in the market for a new vehicle! More

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