Natalie Marrero
Natalie Marrero at Yonkers Kia

Natalie Marrero | Page 2

Finance Assistant

Yonkers Kia

1850 Central Park Ave
Yonkers, NY 10710

Contact Me
not yet
rated
82 Reviews

Dealership Experience

7 yrs, 5 mos

Industry Experience

16 yrs, 5 mos

Languages Spoken

Spanish Spanish

not yet
rated

82 Reviews

Write a Review

82 Reviews of Natalie Marrero

May 07, 2023

Dealership Rating
Employee Rating

Exelente. Atension al quiliente. Son. Muy. A mables. Con. La. Jente. Y. Muy. Profesionales es lo mejor. More

by Juanmartin19652160@gmail.com
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Juan Vadi, Ramon Mendoza

March 07, 2023

Dealership Rating
Employee Rating

Easy wait. Reliable. Knowledgeable. Staff warm and friendly easy appointment. Nice waiting room clean and hospitable More

by zejbre0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Vincent Napolino, Brandon Kohan, Ramon Mendoza, Noel Paulino , Irma Chaudhary, Yocariny Duran, Maurissa Johnson, Scott Quan, Tony Ramos

Mar 08, 2023

Yonkers Kia responded

Thank you so much for the positive rating. We're happy that you're happy, and we're looking forward to your next visit to Yonkers Kia. If there is anything we can assist you with today or in the future, please email us at customerservice@yonkerskia.com Thank you!

January 17, 2023

Dealership Rating
Employee Rating

The people are courteous kind professional and knowledgeable Any type of repair work that needs to be done , It's complete it in a timely fashion. More

by MCGEE886
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Juan Vadi, Melvin Reyes, Mike Romano, Darlyn Davis , Efrain Barcos, Maurissa Johnson, Kevin Stanton, Indira Then, John

Jan 18, 2023

Yonkers Kia responded

It was a pleasure to serve you. Thanks so much for your positive feedback and good vibes.If there is anything we can assist you with today or in the future, please email us at customerservice@yonkerskia.com Thank you!

December 22, 2022

Dealership Rating
Employee Rating

He helped me with what I needed and I am very happy with the results. More

by anniegomez7804
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Juan Vadi, Melvin Reyes

Jan 02, 2023

Yonkers Kia responded

Thank you for your 5-star review! Please stay connected to us on 💬social media & SUBSCRIBE to our YouTube channel at http://www.YonkersKia.TV 📺Respectfully, Criss Castle, Director of Customer Experience 📧customerservice@yonkerskia.com ⭐️⭐️⭐️⭐️⭐️

December 08, 2022

Dealership Rating
Employee Rating

Good dealership, good sales reps, great financing managers, great managers Yuan, was great Natalie, was good Mike the manager, helpful & very straight forward guy, cool to talk to in general… More

by Nikobuj
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Juan Vadi, Mike Romano

Dec 10, 2022

Yonkers Kia responded

We sincerely apologize for the experience that had with Marc Lamassa and Juan Vadi that had you feeling this way. Our goal is to provide exceptional service to every customer at Yonkers Kia. Perhaps there is more information our senior management team can assist you with to gain a better understanding. We appreciate your taking the time to bring these issues to our attention as it helps to understand any miscommunications. We would like the opportunity to speak with you to work on resolving this issue. Can you please email our Executive Director at customerservice@yonkerskia.com Please provide your full contact info: name, best number to reach you and your email address. Thank you! We hope to hear from you soon!

Dec 12, 2022

Yonkers Kia responded

Good morning. Can you please email customerservice@yonkerskia.com This is the way to reach him. Please provide your full contact info: name, best number to reach you and your email address. Thank you so much!

Dec 10, 2022

Nikobuj responded

Who’s the Executive director there? What’s the name ?

Dec 10, 2022

Nikobuj responded

Nikolinbujaj2023@icloud.com

November 10, 2022

Dealership Rating
Employee Rating

Very helpful they made sure I was very happy with my purchase before leaving the dealership More

by Raul Miranda
Service Price Transparency
Workmanship
Recommend Dealer
Yes

Other Employees Tagged: Juan Vadi, Ramon Mendoza

Nov 16, 2022

Yonkers Kia responded

In order to deliver the best experience possible, we try to set high expectations for ourselves. We're so glad to receive your positive review. Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out! Executive Director customerservice@yonkerskia.com ⭐⭐⭐⭐⭐

October 29, 2022

Dealership Rating
Employee Rating

So I've been looking for a new car. I found what I want and drove all the way to Yonkers Kia to get it. Not only did they not have a car that was listed in their inventory on their we More

by Andre
Customer Service
Friendliness
Price
Recommend Dealer
No

Other Employees Tagged: Yocariny Duran, Kevin Stanton

Nov 09, 2022

Yonkers Kia responded

We are terribly sorry to hear about the impression you got during your recent visit with us. We appreciate feedback like yours because it helps us identify the areas in which we need to improve. If you would like to discuss this issue in more detail, please email our Executive Director at customerservice@yonkerskia.com so we can work towards a resolution. Your satisfaction is of the utmost importance to us!

Nov 09, 2022

Andre responded

So a generic bot, copy and paste response that is sent to everyone? Wow just Wow.

October 06, 2022

Dealership Rating
Employee Rating

I had a great experience with Natalie, Tony and Juan. I recommend my inlaws and they also purchased a car from Kia. More

by Sheebz1208
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Juan Vadi , Tony Ramos

Oct 24, 2022

Yonkers Kia responded

Thanks, Sheebz1208, your words of recommendation mean everything to our team.

September 26, 2022

Dealership Rating
Employee Rating

Good service nice peopleThe service was quick and easy thank you for your supportI will recommend Kia Yonkers to anyone of my friends More

by Pedrourraca2
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Vincent Napolino, Juan Vadi, Brandon Kohan, Ramon Mendoza, Noel Paulino , Irma Chaudhary, Yocariny Duran, Juan Garcia, Maurissa Johnson

Sep 30, 2022

Yonkers Kia responded

Thank you for taking a moment to share your experience at Yonkers Kia and giving our team a 5-star rating. We love hearing this. More importantly, 🎉Congratulations to YOU! We hope you are loving your new vehicle! If we can help you with anything in the future, please email us at customerservice@yonkerskia.com Thank you!

September 08, 2022

Dealership Rating
Employee Rating

The receptionist was not pleasant . she started working with and then passed me on to Efrin. No coupons available and in going to have start going my own mechanic . More

by Emiko
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Efrain Barcos

Sep 09, 2022

Yonkers Kia responded

Also, we do have our service coupons up to date on our website. https://www.yonkerskia.com/service-specials.htm

Sep 09, 2022

Yonkers Kia responded

It seems we didn’t meet your expectations and we’d like to reinvent the day with you and provide you with a WOW experience! Can you please email our Executive Director at customerservice@yonkerskia.com. Thank you! Hope to hear from you soon!

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