Natalie Marrero
Natalie Marrero at Yonkers Kia

Natalie Marrero | Page 3

Finance Assistant

Yonkers Kia

1850 Central Park Ave
Yonkers, NY 10710

Contact Me
not yet
rated
82 Reviews

Dealership Experience

7 yrs, 5 mos

Industry Experience

16 yrs, 5 mos

Languages Spoken

Spanish Spanish

not yet
rated

82 Reviews

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82 Reviews of Natalie Marrero

September 05, 2022

Dealership Rating
Employee Rating

Appreciate the customer service & speed of service. Congenial atmosphere & snacks; always a treat found here! More

by TITUSROBERTSON1950
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Sep 09, 2022

Yonkers Kia responded

We are very happy our team provided you with such a positive experience! Thank you for taking the time to let us know how we did. If there is anything we can assist you with today or in the future, please email us at customerservice@yonkerskia.com Thank you!

July 05, 2022

Dealership Rating
Employee Rating

I was in need of a car urgently. They set up and appointment from the time i walked in everyone was friendly and helpful. Natalie was excellent she was able to get me approved for a More

by VINUSSANCHEZ72
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Ramon Mendoza , Tony Ramos

Jul 11, 2022

Yonkers Kia responded

Thank you for taking the time to let us know how we did. Please keep a lookout for the OFFICIAL FULL SURVEY from Kia USA. This survey will work as a report card for our dealership and your sales professional. If you have any questions, please feel free to contact our Executive Director directly. We hope you have a great day! ??customerservice@yonkerskia.com ?????

May 24, 2022

Dealership Rating
Employee Rating

Natlie M. , Ramon, Juan and Tony expertly and professionally handled my car purchase. I had one of the best car buying experience with them and their establishm More

by wgordon30
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Juan Vadi, Ramon Mendoza , Tony Ramos

May 10, 2022

Dealership Rating
Employee Rating

The Dealership acted to resolve outstanding issues, prior rating is being edited to reflect this change. More

by vnouchie001
Customer Service
Friendliness
Price
Recommend Dealer
No

Other Employees Tagged: Matt Adovic, Juan Vadi, Mike Romano, Ramon Mendoza , Marc LaMassa, Mr. Marciano, Yohaira

Jun 08, 2022

Yonkers Kia responded

Good morning, We are in receipt of your message on DealerRater.com and we would like to address your concerns. Please reach out to our Executive Director, John Marciano to resolve your concerns. His email address is customerservice@yonkerskia.com Please include as much information in your email as possible, including your full contact info and the person or persons that you worked with. Your experience at Yonkers Kia is very important to us. Thank you! Yonkers Kia Customer Service Team

Jun 21, 2022

vnouchie001 responded

I attempted to contact the person listed in the dealers response on many occasions and have been unsuccessful; each time I call or send an email no response is forthcoming and no one answers the phone. I went to the dealership in person and was given what is supposed to be a copy of the check sent to MCU in refund for the canceled warranty, dated 06/03/2022, however MCU has stated that no funds were ever received from Yonkers KIA/Respect Auto Group LLC. Each time I contact Juan Vadi, one of the finance staff at that location, he states that he would look into it and call me back but fails to ever call me back. When I call the main number for the dealership no one answers or, when someone does finally answer, I am told that no General Manager is available to assist at the moment and that the finance department is either out to lunch or is otherwise unavailable. It is evident that Yonkers KIA is attempting to withhold the $4,573.18 from being refunded to my MCU account and it has begun to get so frustrating that I believe it may be time to file a claim in courts to recover funds that the warranty company, US Warranty, sent back to Yonkers KIA over 2 months ago.

February 17, 2022

Dealership Rating
Employee Rating

It was a comfortable experience I enjoyed being there. Every one was nice and helpful More

by Junito151
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Efrain Barcos, Kevin Stanton

February 12, 2022

Dealership Rating
Employee Rating

El mejor consecionario de New York con las mejores ofertas y especiales y las mejores comodidades y servicios More

by ralffi castillo
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Nelson Munoz, Brandon Kohan , Efrain Barcos, Yocariny Duran, Maurissa Johnson, Saad Khalil, Yeilen

January 11, 2022

Dealership Rating
Employee Rating

Super efficient and straight to the point My appointment Super efficient and straight to the point My appointment was accommodated and I received Servive immediately. 10stars More

by Tourewilliam
Customer Service
Friendliness
Price
Recommend Dealer
Yes

January 03, 2022

Dealership Rating
Employee Rating

I like this dealer very much,customerservice is very good.People in dealer are very helpful. More

by smulamekic
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Efrain Barcos

December 28, 2021

Dealership Rating
Employee Rating

Natalie and Raymond were very helpful and patient with help look for a car. Yes More

by tamikkaa1985
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Juan Vadi, Ramon Mendoza

December 22, 2021

Dealership Rating
Employee Rating

Ramon and Juan and Natalie thank you so much you guys work wonders I really needed a car and they did what they said they will do and got me in a car right before Christmas with my credit everyone said n More

by Melisadoe7
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Juan Vadi, Ramon Mendoza

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