Nathan Thompson | Page 2

John loss was my service advisor and went above and beyond to getvnmy car fixed as fast as possible. beyond to getvnmy car fixed as fast as possible. More

by SMILINGNDIEGO Verified Customer Verified Customer

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Excellent service from John Loss. John immediately stepped in to help resolve a scheduling issue. Thanks to his efforts, my car was repaired on time. His professionalism and effective John immediately stepped in to help resolve a scheduling issue. Thanks to his efforts, my car was repaired on time. His professionalism and effectiveness at problem solving are appreciated. More

by DAVIDA101 Verified Customer Verified Customer

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My service visit at Bob Baker Subaru was outstanding. Service staff was extremely professional and kept me updated on status of my vehicle. Service staff was extremely professional and kept me updated on status of my vehicle. More

by Patrick.Ryan Verified Customer Verified Customer

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Great customer service! Very friendly and helpful! Freddy was amazing and great to work with! Very friendly and helpful! Freddy was amazing and great to work with! More

by MUNAHARAMI Verified Customer Verified Customer

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First: the advisor Lester, was phenomenal. Second: Beyond that, the women answering the phone at the service department were rude to the point of hanging up on me twice. Before that I left two messages which that, the women answering the phone at the service department were rude to the point of hanging up on me twice. Before that I left two messages which were never returned until I left one to Lester’s direct line. He called me back within the hour. Third: $100 for an oil change is shameful. Fourth: A part was ordered and I was never advised it was in. Was told two or three days. If it wasn’t for me calling 10 days later, I’d still be wondering. So much for customer service. Fifth: Again Lester was the only bright spot in this encounter. He was thorough, respectful and took the time to go over things in detail. You should keep him around, he will help you clean your act up. People go to a dealer for a specific level of service. The advisor can only do so much. This boils down to poor leadership and management. While Covid is responsible for some of todays issues, dealers need to be aware of this and adjust accordingly. Your dealership has failed the primary responsibility: CUSTOMER SERVICE. More

by dcon3130 Verified Customer Verified Customer

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They were great to work with. Everyone went out of their way to make us happy and they succeeded! way to make us happy and they succeeded! More

by New Outback Verified Customer Verified Customer

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There was no pushy sales pitch. It was all about the vehicle. Questions weee answered in a concise way vehicle. Questions weee answered in a concise way More

by beachnutjj Verified Customer Verified Customer

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Super helpful - everyone was very attentive and communicative. They made an effort to make me comfortable and make a deal we both felt was fair. communicative. They made an effort to make me comfortable and make a deal we both felt was fair. More

by kateostroff Verified Customer Verified Customer

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The experience at Bob Baker Subaru Was by far the best experience purchasing a vehicle. Hugh was on top of what I Wanted and made it happen. Hugh definitely did not push anything great guy definitely comi experience purchasing a vehicle. Hugh was on top of what I Wanted and made it happen. Hugh definitely did not push anything great guy definitely coming back to him in the future. More

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My car buying experience here was awful. I was mislead about the warranty. This is the worst car place I have ever dealt with!!! TERRIBLE SERVICE!!!! about the warranty. This is the worst car place I have ever dealt with!!! TERRIBLE SERVICE!!!! More

by Claireandsnow Verified Customer Verified Customer

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