Neal Crass

"The appointment was made on-line through Ford Pass APP...."

- Mary Verified Customer

The appointment was made on-line through Ford Pass APP. Everything was easy, fast, and completed to expectations! Safety protocols were followed and observed by staff.

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"I dropped my car off in the morning. The rep was very..."

- gtozworld Verified Customer

I dropped my car off in the morning. The rep was very friendly and got me checked in quickly. The oil change was a good value. I had other things to check that were not able to get fixed. One part had to be ordered, but wont be available till march. I have to check on the other issue when it gets warmer.

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"Dealership is fine service department not so efficient...."

- J.SELIN60 Verified Customer

Dealership is fine service department not so efficient. I waited inside the building inside my car for over 10 minutes before someone came it as why I was there. I had a 10:30 appointment and they should have been aware of my car and that I was there. It was after 10:45 before I I was acknowledged. Also there was not total mask wearing.

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"I was more than pleased with my visit last Thursday for a..."

- NKATCHEVER54 Verified Customer

I was more than pleased with my visit last Thursday for a oil change. My last visit in July of 2019 made me question if I would ever return. But after speaking to Joe, the service department manager, I decided to give the place another try. I am so glad that did! I will be back and would recommend your business to friends. Nadine Katchever

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"I have had nothing but excellent service at the West Bend..."

- GREGSELNER Verified Customer

I have had nothing but excellent service at the West Bend dealership. The hours are great for me and I don’t have to wait very long for the service work to get done.

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"Very satisfied with service and staff. Only question I..."

- MOKEEFE1948 Verified Customer

Very satisfied with service and staff. Only question I had was when I read my print info regarding my service , it was noted that I declined service for three items. I do not remember being notified of the items I declined. As I would have probably had them Done at that time.

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"Had an appoint. and still took 2 1/2 hours to change..."

- JOHNSONDI404 Verified Customer

Had an appoint. and still took 2 1/2 hours to change oil, was told it would be 1 hour. Some employees and customers were not wearing masks.

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"Although it took over two weeks to get an appointment,..."

- ddr804 Verified Customer

Although it took over two weeks to get an appointment, when I did it was fast service for a tire rotation! Thanks for being friendly throughout the process!

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"The salesman I worked with was amazing. The problems came..."

- BENTLEYSMAMA120710 Verified Customer

The salesman I worked with was amazing. The problems came after my purchase and them not helping when it had been less than 6 months that I had the vehicle and already had issues that they refused to fix and take care of without me paying them more money

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"My service was very Prompt everyone was very friendly,..."

- Jmmcallister@msn.com Verified Customer

My service was very Prompt everyone was very friendly, everyone was very helpful and everyone was very efficient. I enjoy working with them and love my MKC

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