Nemer Sarriedine | Page 2

Envision Ford of Oxnard responded

Thank you so much for the great feedback and for recognizing our team! Jose truly sets the standard in service leadership, Ash’s personality absolutely makes the buying process enjoyable, and Albert takes great pride in caring for our customers’ vehicles. We’re lucky to have all three of them on our team. We also appreciate you calling out the phone system challenge. Your feedback is valid, and improving accessibility and communication is something we’re actively working on. Thank you for bringing it to our attention and for your patience in the meantime. We truly value your continued trust and look forward to taking great care of you moving forward. — Envision Ford of Oxnard Team

Envision Ford of Oxnard responded

Thank you for the great feedback! We’re glad to hear you enjoyed the experience and that Sam took excellent care of you. His ability to listen and share his knowledge is something we truly value. We appreciate you choosing us and look forward to assisting you again. — Ford of Oxnard Team

Envision Ford of Oxnard responded

I’m very sorry to hear about the condition of your truck at pickup and the unfinished work on your tailgate. That’s absolutely not the experience we want for our customers, and I understand your frustration — especially after being told we’d follow up. I’m going to look into this personally to ensure the repairs are completed promptly and correctly. Please reach out to me directly so I can expedite the process and make sure your truck is returned in proper condition. Thank you for bringing this to my attention — I appreciate the opportunity to make it right.

Envision Ford of Oxnard responded

I’m glad to hear Grant took such attentive and courteous care of you and that he followed up to keep you informed about your vehicle’s progress. Communication like that makes all the difference, and I’ll be sure to share your kind words with him. Thank you for trusting us with your service!

Envision Ford of Oxnard responded

I’m glad to hear Jon made your experience such a positive one, taking the time to answer all your questions and keeping the communication clear throughout. It’s also great to know our sales managers kept the process straightforward and easy, while earning your trust with honesty. Thank you for your recommendation and for allowing us to earn your business — we truly appreciate it!

Envision Ford of Oxnard responded

Thank you for being such a loyal customer for 28 years — that kind of trust and support is truly appreciated. I’m glad to hear Daniel has consistently delivered excellent service for you. We’re grateful for your recommendation to others and look forward to continuing to earn your business for many more years.

Envision Ford of Oxnard responded

I’m glad to hear you had a great experience with our friendly staff and that your service was completed in a timely manner. That’s exactly the level of care and efficiency we strive to provide every customer. Thank you for trusting us with your vehicle!

Envision Ford of Oxnard responded

Thank you for the great feedback! We're so glad we could help with transportation—it makes a big difference, and we're happy to make things easier for you. We're also thrilled to hear your service advisor took excellent care of you. We'll be sure to pass along your kind words. Looking forward to helping you again next time!

Envision Ford of Oxnard responded

Thank you for your kind words! We’re glad you found our dealership clean and the staff polite and helpful. Making the process quick and easy is always our goal. We appreciate your feedback and hope to see you again soon!

Envision Ford of Oxnard responded

We're sorry to hear you had such a disappointing experience with us. That’s never the impression we want to leave, and it's clear we fell short of your expectations. While we understand you've chosen to move on from your Ford, we truly appreciate the time you spent with us and are sorry we didn’t provide the level of service you deserved. If there's ever anything we can do to improve or if you'd be open to sharing more about what went wrong, we’re here to listen. Your feedback helps us grow.