Neyma Cuello | Page 6

I have been taking my Jeep there for three years for Recalls and general maintenance. The service is always the best. Recalls and general maintenance. The service is always the best. More

by Fernandoaguirre01 Verified Customer Verified Customer

Report | Print

I've honestly never had a good experience with the service department here. Until this most recent experience I've only used the service department twice for an oil change. In both cases I made an app service department here. Until this most recent experience I've only used the service department twice for an oil change. In both cases I made an appointment in advance and in both cases they didn't begin service on the vehicle until an hour after the appointment. What's the point in making an appointment? This most recent experience was to address a recall on the vehicle. Someone from the service center reached out to me via text to set up an appointment. I asked how long the fix would take and was told approximately 2 hrs. I scheduled a 7am appointment with this understanding. Upon dropping off the vehicle I was informed it would probably take a week and also that the person who handles loaner cars wasn't there. No other options were offered and so I was left to find my own way home (via rideshare). When I picked up the vehicle a few weeks later I asked about reimbursement for transportation expenses. Was given a number to call , who then required me to send them a copy of the work order which I didn't have at the time because I was traveling for work. Meanwhile Jeep was asking me to submit a review, so I said I'd be happy to if they could send me an email of the work order. I finally received it 5 days later after which I had already returned from the work trip and sent a picture of the paper copy to the reimbursement department. The reimbursement department informed me that they can only reimburse me for rental car expenses, not rideshare which would have been nice to know from the beginning. Additionally I just received the reimbursement check and it falls short of what I paid for the rental with no explanation provided So no, this was not a good experience at all. More

by allensefranek Verified Customer Verified Customer

Report | Print

Worst dealer service experience in over 30 years of car ownership Worst dealer service experience in over 30 years of car ownership. Never have I had such little communication or been without a car over 30 ownership Worst dealer service experience in over 30 years of car ownership. Never have I had such little communication or been without a car over 30 days and not provided with a loaner/rental. Had to pay for my own 30 day rental car. More

by geo9455 Verified Customer Verified Customer

Report | Print

Neyma Cuello and Allison helped me a lot, they were great. I was frustrated that I didn't have a working car to get to work. Very disappointed to have a 4 years old car with constantly problems. great. I was frustrated that I didn't have a working car to get to work. Very disappointed to have a 4 years old car with constantly problems. More

by rosa.espino27 Verified Customer Verified Customer

Report | Print

Great service Neyma was great and very professional and polite. Will keep coming back to Hollywood Chrysler Jeep polite. Will keep coming back to Hollywood Chrysler Jeep More

by SALES Verified Customer Verified Customer

Report | Print

Everyone was friendly and they got me in and out faster than expected The service was way better than the other Jeep dealers I've been to than expected The service was way better than the other Jeep dealers I've been to More

by Meatsprocket Verified Customer Verified Customer

Report | Print

Worst experience of my life Lousy service advisor and horrible service manager They tried to overcharge by $2500 horrible service manager They tried to overcharge by $2500 More

by WSBAMABALL Verified Customer Verified Customer

Report | Print

Lack of communication, trying to overcharge by $2500. 00, pathetic attitude from the Service Manager, keeping my car for 2 weeks without offering a loaner vehicle , not resetting the oil life after an oil 00, pathetic attitude from the Service Manager, keeping my car for 2 weeks without offering a loaner vehicle , not resetting the oil life after an oil change, giving my Jeep back with 3 tires with low air pressure, etc etc More

by WSBAMABALL Verified Customer Verified Customer

Report | Print

Great customer service, keeps promises against all the odds. Goes above and beyond and gets people moving from sales to finance to her own department in service. odds. Goes above and beyond and gets people moving from sales to finance to her own department in service. More

by alextheboss123 Verified Customer Verified Customer

Report | Print

Neyma's customer service is outstanding and you all are lucky to have her. Give her a raise now before another company grabs her lucky to have her. Give her a raise now before another company grabs her More

by gphugg Verified Customer Verified Customer

Report | Print