Niall McGee
Niall McGee at Klaben Ford Lincoln of Warren

Niall McGee | Page 5

Service Advisor

Klaben Ford Lincoln of Warren

3853 Youngstown Rd.
Warren, OH 44484

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4.9
103 Reviews

Dealership Experience

4 yrs, 2 mos

Industry Experience

7 yrs, 4 mos

Languages Spoken

English English

4.9

103 Reviews

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103 Reviews of Niall McGee

March 21, 2025

Dealership Rating
Employee Rating

Nothing but the best for Klaben Ford, all the employees and everything that’s good!!! More

by GSSAM17
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jeff Johnson, Scott Burk

March 08, 2025

Dealership Rating
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Mike Urbania, is the very best salesman and most important to me, a good friend! I thank everyone at Klaben Ford, for spoiling me!!! I also thank the entire Service Department for doing what they More

by GSSAM17
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

March 04, 2025

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Worst service I have ever had. The initial problems was missed diagnosed costing 1500. Came back because problem continued for and additional 800. Then problem continue costing 350 More

by dalew1153
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Mar 06, 2025

Klaben Ford Lincoln of Warren responded

Dale - Thank you for your feedback. We take your comments seriously and review them with the appropriate members of our team. We apologize for the issues you have shared regarding your vehicle service. We would like to review the situation with you to see if we can achieve a resolution and ultimately satisfy your concerns. You have been a great Klaben customer and we sincerely value your business. We have been unsuccessful in our attempts to reach you so far. Please call me, personally, at your convenience as I genuinely believe we can reach a resolution. Thank you, Mike Klaben Sr. (330) 369-4444 Extension 112.

March 01, 2025

Dealership Rating
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Quickest Oil change Ever Went in on a Tuesday morning without an appointment and was treated great. Check in was quick... I had a cup of coffee was getting myself settled for a long wait when I was told More

by RICHARD_E_LEE
Service Price Transparency
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Recommend Dealer
Yes

February 27, 2025

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Great service and really clean atmosphere. Knowledgeable staff were great!! Wonderful personnel were very courteous. More

by miked4140
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Recommend Dealer
Yes

February 20, 2025

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Great service we called for oil change and go us in same day and washed my car ! More

by dqsweetpea
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Recommend Dealer
Yes

February 20, 2025

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This dealership has proven to be untrustworthy. My vehicle has been to this dealership multiple times, but this last experience was particularly troubling. I dropped my vehicle off on December 18th More

by Dezmondkelson2001
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Feb 21, 2025

Klaben Ford Lincoln of Warren responded

Dezmond - Thank you for taking the time to complete a review of our company. Please know that we read, share, and act on the valuable feedback and detail you have provided. We sincerely apologize for the disappointing experience you have described. We clearly failed to provide the level of service expected. We recognize the amount of time to get the parts needed to complete the repairs on your vehicle is not acceptable. Moreover, there is no excuse for needing to return a second and third time. We are genuinely sorry for the inconvenience we have placed on you and your children. Although your recent visit does not reflect it, we do care. We appreciate your business and highly value your long term relationship with Klaben. Relationships matter and we regret the harm done as a result of your recent visit. Please contact me, personally, to further the conversation. Thank you, Mike Klaben Sr. (330)369-4444 Extension 112.

Mar 21, 2025

Klaben Ford Lincoln of Warren responded

Dezmond - We apologize again for the ongoing issues you have experienced with your vehicle in recent months. Per our conversation, we will reimburse you for the starter repair. In addition, we will work with you to achieve a long term solution as you mentioned. We, too, value our relationship and sincerely appreciate your business.

Mar 21, 2025

Dezmondkelson2001 responded

Thank you for your response. I appreciate you acknowledging the issues I've faced. However, I feel it's important to share that after the repairs, my car broke down again on March 17, and I had to get it towed back to the dealership. They informed me that the starter was bad, and I paid $520 for that replacement. Unfortunately, on March 21, I had to tow my car back again because it's experiencing the same problems as before. This ongoing situation has been incredibly frustrating, especially since I trusted your dealership to resolve these issues. I hope we can find a solution to this matter, as I truly value our long-standing relationship

February 18, 2025

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Always very helpful with any questions l have always very curious and helpful staff is does a great job More

by GB4TD
Service Price Transparency
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Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Scott Burk, Albert Collins

January 13, 2025

Dealership Rating
Employee Rating

Klaben’s has the best service department and the best Ford Lincoln service technicians all around! More

by JSCOTTR9091
Service Price Transparency
Workmanship
Service Time
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Recommend Dealer
Yes

Other Employees Tagged: Albert Collins

January 13, 2025

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Employee Rating

Very responsive to what we needed done. Service was excellent and very efficient along with taking the time to explain reason to delay More

by Love this place
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Recommend Dealer
Yes
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