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Nicholas Pastorelli
Nicholas Pastorelli at Russ Darrow Toyota of West Bend

Nicholas Pastorelli

Service Advisor

Russ Darrow Toyota of West Bend

2700 W Washington Street
West Bend, WI 53095

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4.8
44 Reviews
4.8

44 Reviews

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44 Reviews of Nicholas Pastorelli

October 15, 2025

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Employee Rating

The people are always nice and I like that they send a video of what they are doing with your car More

by Bravo
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Workmanship
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Recommend Dealer
Yes
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October 06, 2025

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Everyone is polite and respectful. Plus they all let you know the approximate cost of the work required. Very efficient and friendly. More

by jameskhenry
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Seth A Tearney, Rob Martin, JEREMIAH PFLUGER, Keith Mcginnis, Abigail Lundberg

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Oct 06, 2025

Russ Darrow Toyota of West Bend responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Russ Darrow Toyota of West Bend! Mitchell Darrow mitchell.darrow@russdarrow.com

October 04, 2025

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I was early for my appointment, Everyone was so kind and helpful specially Nick and Abigail! More

by Claudia
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Abigail Lundberg

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Oct 04, 2025

Russ Darrow Toyota of West Bend responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Mitchell Darrow mitchell.darrow@russdarrow.com

September 30, 2025

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When I got my car back. The maintenance required light was still on, and the car hadn’t been washed. Taking it to any other Russ Darrell dealership, the car would’ve came ba More

by Mikeasch1961
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Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Abigail Lundberg

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Oct 03, 2025

Russ Darrow Toyota of West Bend responded

We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you as quickly as possible. If you would be willing to continue the conversation, we would appreciate the opportunity to address your concerns. Please let us know the best way to reach you. Mitchell Darrow mitchell.darrow@russdarrow.com

September 24, 2025

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Very conscientious team at the front desk. Always looking to accommodate. To make the service experience a positive one. Great waiting room as well. More

by brian.douglas.jones
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Noah Luckiesh, Cole Lutz, Mark Bechler, Mitch Darrow, Janessa Rios

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Sep 24, 2025

Russ Darrow Toyota of West Bend responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Russ Darrow Toyota of West Bend. Mitchell Darrow mitchell.darrow@russdarrow.com

September 22, 2025

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Professional, courteous and kept me informed about what was happening with my truck repair. Yep More

by jkbrj
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: JEREMIAH PFLUGER, Keith Mcginnis

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Sep 22, 2025

Russ Darrow Toyota of West Bend responded

Thanks for sharing your thoughts about your experience with Russ Darrow Toyota of West Bend. We appreciate your business and hope to see you again soon! Mitchell Darrow mitchell.darrow@russdarrow.com

September 22, 2025

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The service was fast and efficient. I was in and out in about 40 minutes. More

by WIZJR1976
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Service Time
Service Communication
Recommend Dealer
Yes
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Sep 22, 2025

Russ Darrow Toyota of West Bend responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Russ Darrow Toyota of West Bend to be a positive one. Please don't hesitate to reach out if you need anything else. Mitchell Darrow mitchell.darrow@russdarrow.com

September 06, 2025

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They listened to my concerns and followed through addressing them. I was very appreciative of their efforts. More

by Barb
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Workmanship
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Service Communication
Recommend Dealer
Yes
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Sep 06, 2025

Russ Darrow Toyota of West Bend responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them. Please don't hesitate to let us know if we can be of further assistance. Mitchell Darrow mitchell.darrow@russdarrow.com

September 04, 2025

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Good service on time and took care of my recalls. .that i didn't know I had.. More

by Andersonbrett12
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Sep 04, 2025

Russ Darrow Toyota of West Bend responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Mitchell Darrow mitchell.darrow@russdarrow.com

August 25, 2025

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Employee Rating

It may not be just this dealership, but I find $189. 00 per hour for service to be a little out of control. This is my second Rav4 we purchased through this dealership, and I won't go back. They lost a More

by KJKids
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
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Aug 28, 2025

Russ Darrow Toyota of West Bend responded

We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you. Please feel free to contact us directly or let us know the best way to contact you and we will reach out. Mitchell Darrow mitchell.darrow@russdarrow.com

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