Nick Borger

I purchased a pre-owned vehicle from this dealership and had a great buying process. Unfortunately, since then it's been very frustrating. A couple of months after the purchase I got a simple flat tire and had a great buying process. Unfortunately, since then it's been very frustrating. A couple of months after the purchase I got a simple flat tire and needed to make a roadside change. Imagine my surprise when I pull out the spare and find that even though the roadside kit is there, all of the tools have been removed. A simple oversight, sure, heck I missed it during my test drive and look over of the vehicle. I reached out to the dealership to see how they wanted to provide the missing tools (lug wrench, cap pliers, screwdriver, floor jack, jack handle) but can't get anyone to return my call. My salesperson, Luke, has been helpful but subsequent calls to the referred folks at the dealership have gone unreturned. Buyer beware, inspect every inch of your vehicle before purchase, pull out the spare, remove the floor mats, heck, pull out the seats, or maybe just consider going elsewhere. More

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Great experience over all, very good staff, excellent service. Took care of me and my needs service. Took care of me and my needs More

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This is the FINAL time I will EVER go to Lou Fusz Ford for service. Today the valet service dropped my vehicle off to the wrong address and then asked for a review of their delivery service. In my last 3 for service. Today the valet service dropped my vehicle off to the wrong address and then asked for a review of their delivery service. In my last 3 experiences they have not brought my car back to me the same day and left me stranded with zero communication on the status. They replaced my brakes and rotors when they had been replaced at a different dealership just 14 months prior and didn’t need replacements. Only when I asked for the “old” ones and p other invoice did they say they were in error to try to charge me more than $1,000 for work I didn’t need. This morning I get a text 25 mins after my set pickup appointment time saying they would be showing up 45 mins late. When I said something to the manager he just asked if I had my phone on me. Now my car is God knows where and they have to come and get my spare key to transport it back to me. I have no words for the incompetence Lou Fusz Ford continues to exhibit. More

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Toatl bait amd switch also never sell you car to sell my car stl ever car stl ever More

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Just picked up my Bronco. It was a pleasure working with Greg who made the process smooth and easy. Any surprises that came up were addressed quickly to fix the problem. Thank It was a pleasure working with Greg who made the process smooth and easy. Any surprises that came up were addressed quickly to fix the problem. Thank you again! More

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Great! Everything was fantastic professional staff will return for future business! Will recommend to friends and family! Everything was fantastic professional staff will return for future business! Will recommend to friends and family! More

by YOUNGSOFFENTON Verified Customer Verified Customer

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You set up my appointment unbelievably quick. I waited for my vehicle and it was done in 34 minutes. Thank you for keeping your end of the deal. I will be back! I waited for my vehicle and it was done in 34 minutes. Thank you for keeping your end of the deal. I will be back! More

by kenk4888 Verified Customer Verified Customer

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Beat team I have ever encountered. Bijan was friendly and knowledgeable and Jeff wa a great as well. Bijan was friendly and knowledgeable and Jeff wa a great as well. More

by Andy Verified Customer Verified Customer

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Purchased a 3 year old vehicle 4 months ago. It's been in the shop twice. These were missed in the inspection before selling to us. They aren't taking accountability. Their negligence shouldn't It's been in the shop twice. These were missed in the inspection before selling to us. They aren't taking accountability. Their negligence shouldn't cost me $3,500. If you buy a Ford, don't buy from Lou Fusz. More

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It was a pleasant experience and they got my vehicle in and out promptly and customer service was great and out promptly and customer service was great More

by arobinson22 Verified Customer Verified Customer

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