Nick Hawk

I purchased a New 760i in 2024. I love the car. With the exception of a few recalls that could not be fixed each time I came to service. Each time I brought my car in for service I I love the car. With the exception of a few recalls that could not be fixed each time I came to service. Each time I brought my car in for service I received subpar service. This is not the BMW service that I had become accustomed to throughout the years. Several times I left with my car, not being serviced completely. and always had to return a few days later. Many times I came in for a regular service and ended up returning the next day because some warning light would be on. I met Nick who was my customer Service person. He went out of his way to see that my car was completely serviced. He made sure I received a loaner car versus the past several times I have came to Service and gotten the runaround. My last service person she acted very cavalier never explained anything that was going on with my car. Nick was very thorough and I left feeling confident my car was serviced properly. I will ask for Nick going forward for all my service needs. More

by Sisneywyche12 Verified Customer Verified Customer

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Superior customer relations and prompt service timeline! Sales team work well together! Will definitely be back! Sales team work well together! Will definitely be back! More

by laki Verified Customer Verified Customer

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Ferman BME is an Excellent dealer with exceptional people. I always take my vehicle there for service. people. I always take my vehicle there for service. More

by scott.preysler Verified Customer Verified Customer

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Nick Hawk always give Service excellent and is a vital part of the service department part of the service department More

by Pangelis322 Verified Customer Verified Customer

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Nick hawk has been my bmw mentor for 10 years. Good man. Two more words Good man. Two more words More

by GREBBERT Verified Customer Verified Customer

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Sal and everyone at Ferman BMW are amazing , very efficient and showroom perfect Super wonderful efficient and showroom perfect Super wonderful More

by Pamela Chennells Verified Customer Verified Customer

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I was in and out quickly for my annual service. Thanks to Nick for a great experience. Thanks to Nick for a great experience. More

by John M Verified Customer Verified Customer

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The communication, timeliness of completion, and expertise of the work were excellent. I have used them before and will do so again. expertise of the work were excellent. I have used them before and will do so again. More

by bdivers Verified Customer Verified Customer

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The service was great, I like that they added the feature of sending a service test message to approve or deny the services and also show a demo of what needs to be fixed. The only thing I didn’t like is the of sending a service test message to approve or deny the services and also show a demo of what needs to be fixed. The only thing I didn’t like is they had my car for almost 2 days why not offer me a loaner to test out a new bimmer and I would have been ready to purchase a new car. More

by Lori Verified Customer Verified Customer

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The staff were friendly and knowledgeable. My card was fixed on time and the cost was reasonable. The also arranged Uber drop off and pick up. My card was fixed on time and the cost was reasonable. The also arranged Uber drop off and pick up. More

by rychu1 Verified Customer Verified Customer

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