Nick Hawk | Page 22

Excellent customer service in the service department. Tires purchased and installed, with competitive prices in comparison to discount stores. Tires purchased and installed, with competitive prices in comparison to discount stores. More

by Tbsymonette Verified Customer Verified Customer

Report | Print

Everyone was very courteous, professional and friendly and explained everything. Overall a very good experience. and explained everything. Overall a very good experience. More

by debmkks Verified Customer Verified Customer

Report | Print

My service tech always keeps me informed, when necessary he has facilitated getting me back home when leaving my car for service. I would recommend Ferman BMW to anyone looking to buy a lean, mean auto mach he has facilitated getting me back home when leaving my car for service. I would recommend Ferman BMW to anyone looking to buy a lean, mean auto machine! More

by lori_miley Verified Customer Verified Customer

Report | Print

Customrr service is EXCELLENT. I will definitely be taking my car back to Ferman BMW. I will definitely be taking my car back to Ferman BMW. More

by tonypaa23 Verified Customer Verified Customer

Report | Print

Service advisor Nick was great. Car was ready on or before scheduled timeframe and the Lyft service provided back and forth to the dealership was very convenient. Great job! Car was ready on or before scheduled timeframe and the Lyft service provided back and forth to the dealership was very convenient. Great job! More

by jim@nj.rr.com Verified Customer Verified Customer

Report | Print

Very attentive and friendly staff. My only comment would be tat we took the car in for service on a Monday anthe told us everything was fine. On Tuesday driving to work brake warning c My only comment would be tat we took the car in for service on a Monday anthe told us everything was fine. On Tuesday driving to work brake warning comes on. So took it back right away and rear brakes needed replaced. I was confused why that didn’t come up on the first visit. More

by cordell2omaha Verified Customer Verified Customer

Report | Print

Great friendly staff that makes you feel welcome from the time you arrive till you leave. They put service as a top priority, and it certainly shows. time you arrive till you leave. They put service as a top priority, and it certainly shows. More

by billcomninel Verified Customer Verified Customer

Report | Print

I consistently adhere to scheduled maintenance for my vehicle, ensuring it receives timely attention whenever the service light illuminates. I noticed the service light was on, indicating a recommendatio vehicle, ensuring it receives timely attention whenever the service light illuminates. I noticed the service light was on, indicating a recommendation to replace the brake pads due to mileage. While initially assured that the rotor appeared satisfactory, subsequent inspection revealed a need for rotor replacement as well. Unfortunately, the inspection video provided by the dealership only covered the underside of the vehicle, offering no visual evidence or assessment of the rotor's condition. This lack of transparency and discrepancy in assessment reflect poorly on the dealership's integrity. Regrettably, this experience has eroded my trust in their services, and I have decided not to patronize this establishment in the future. Furthermore, I will refrain from engaging in any business dealings with this dealership due to their apparent lack of honesty and professionalism. More

by joyce.j106s13 Verified Customer Verified Customer

Report | Print

Quick and easy service Quickly sent me a detailed report via email with issues and pricing. The report also included status. report via email with issues and pricing. The report also included status. More

by dbriggs106 Verified Customer Verified Customer

Report | Print

They efficient to diagnose, order parts, and fix the problem with my vehicle. Thank you. problem with my vehicle. Thank you. More

by nkr303 Verified Customer Verified Customer

Report | Print