Nick Hawk | Page 49

Fast and friendly service! Excellent customer service. Told me what things I need to service, and was very knowledgeable. Kept a open line of communication. Told me what things I need to service, and was very knowledgeable. Kept a open line of communication. More

by Cowans00 Verified Customer Verified Customer

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Everyone who works at Ferman BMW is fantastic. Everyone is always helpful and goes out of their way to make people happy. Couldn’t ask for a better staff. is always helpful and goes out of their way to make people happy. Couldn’t ask for a better staff. More

by Georgekolaronda Verified Customer Verified Customer

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The service was completed. The communication was poor. When I asked about an issue, the response felt like a “guess” rather trying to understand. Attempted to reach service manager 3x, no return call. When I asked about an issue, the response felt like a “guess” rather trying to understand. Attempted to reach service manager 3x, no return call. More

by SJMENDI Verified Customer Verified Customer

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I purchased my first BMW, an X5 (Diesel), in 2015 from Robert Chodorowski a Sales Associate, at Ferman BMW in Palm Harbor, Florida. Robert quickly made a favorable impression not only with his understandi Robert Chodorowski a Sales Associate, at Ferman BMW in Palm Harbor, Florida. Robert quickly made a favorable impression not only with his understanding of BMW’s product line but also by his genuine interest in understanding what I was looking for in a vehicle. I appreciated his “no pressure” approach while he educated me and offered guidance towards the vehicle that best suited our family’s needs. What I valued the most, and ultimately was the biggest factor in my recent return to Ferman to purchase a 2021 M50i from Robert, is the history of how Robert and Ferman’s Service Department treated me after the sale was finalized. Robert always availed himself to answer questions, provide referrals, and offer oversight & follow-up even when an unexpected situation occurs (e.g., when Chicken Tortilla Soup spilled in my then new car 5 years ago -yikes). Robert has gone above and beyond on numerous occasions for me and I can not thank him enough. During my 5 year relationship with Ferman BMW, I have interacted with many fine staff members, like Sage in the Detailing Department. That man takes pride in his work. I so appreciate his attention to detail and humoring me when I gave him my “Wish List” of what I wanted him to focus on the most. He exceeded my expectations!! I also appreciate Nick Hawk and most recently Chris in service who arranged for a variety of items to be completed on my 2015 X5, including the surprise removal of a tiny dent...that vehicle looks brand new. We are grateful to Robert for arranging The Driving Experience - my husband and I picked up our new m50i at the factory in Greer, SC yesterday and had the time of our lives. So memorable and highly worth while. Highly recommend it to everyone!!! More

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Great service. Nice people, helpful techs. Service department has a secretary that makes appointments unlike Bert Smith BMW that I live close to. Very happy with Ferman and hope they acquire BMW St Pe department has a secretary that makes appointments unlike Bert Smith BMW that I live close to. Very happy with Ferman and hope they acquire BMW St Pete ASAP. More

by peter.arner Verified Customer Verified Customer

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Very friendly, quick service. Very happy customer and always will be back. Clean dealership. Would recommend to everyone I know. Thank you very much for the service. always will be back. Clean dealership. Would recommend to everyone I know. Thank you very much for the service. More

by Carrie Verified Customer Verified Customer

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Always a pleasure visiting this dealership. The staff are friendly and courteous. Nick is awesome to deal with and makes the experience painless. I've worked with several BMW dealerships in the area an are friendly and courteous. Nick is awesome to deal with and makes the experience painless. I've worked with several BMW dealerships in the area and Ferman is hands down the best. More

by Bryan C Verified Customer Verified Customer

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Just brought my 320i in for maintenance at Ferman . They are outstanding! Nick my personal service manager & crew the best! Beautiful waiting area ! Great coffee ☕ are outstanding! Nick my personal service manager & crew the best! Beautiful waiting area ! Great coffee ☕ More

by kathymorando1 Verified Customer Verified Customer

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I appreciate the excellent service every time I come in for repairs/maintenance. I live almost an hour away; it is indeed worth the drive! for repairs/maintenance. I live almost an hour away; it is indeed worth the drive! More

by CYMARSHALL625 Verified Customer Verified Customer

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Everyone at Ferman BMW is very professional and helpful. They have honest prices and honest practices. I even had my advisor find out about an extended warranty on a broken part and it was replaced for free They have honest prices and honest practices. I even had my advisor find out about an extended warranty on a broken part and it was replaced for free! Highly recommended! More

by abray Verified Customer Verified Customer

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