Nick Hawk | Page 67

Great dealership Ferman BMW is a great dealership and everyone I deal with in every department is always very helpful and attentive. I’m always taken care of in a time Ferman BMW is a great dealership and everyone I deal with in every department is always very helpful and attentive. I’m always taken care of in a timely manner and to the best of their ability. More

by Awdibella Verified Customer Verified Customer

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Work promised not completed Five times in a row needed to return for work to be completed. Then received different quotes for same work on different visits. Finally a manager com Five times in a row needed to return for work to be completed. Then received different quotes for same work on different visits. Finally a manager completed the work after beginning it two months prior. More

by Lost Customer Verified Customer Verified Customer

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Quick service Quick and satisfying service. No hassles and car was washed and vacuumed even though the service was recall and there was no charge to me. Quick and satisfying service. No hassles and car was washed and vacuumed even though the service was recall and there was no charge to me. More

by patrickalley Verified Customer Verified Customer

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Basic Service, not above and beyond There is a known defect in the design of my make/model which I have already had to have repaired once before (I’m the first and only owner and I take There is a known defect in the design of my make/model which I have already had to have repaired once before (I’m the first and only owner and I take good care of my car which is still covered under warranty). The glove box leather peels away from the frame over time - not exactly a defect BMW’s are known for! The second glove box is now doing the same, but I was told it’s not covered and would cost $585 to fix. I have to pay for a glove box that has already been replaced once before because the defect STILL hasn’t been fixed?! Hard pass. I mentioned to the sales rep who called and gave me that price (Nick) that the service dept “doesn’t sell cars,” so they don’t care about customer loyalty or the fact that this is a serious customer service issue. I called the sales dept to let them know about Nick’s attitude and was told it would be handled internally. When I showed up to my appt with James (not listed below) he was ready to charge me close to $300 for oil and brake fluid service until I reminded him I still had the warranty. He was quick and kind fixing the mistake and added windshield wipers, all covered and no charge to me. He asked if I wanted to pay to fix the glovebox to which I responded no (I had thought that “fixing it internally” would have meant the dealership would have offered to fix the defective part, but unfortunately they did not). I will just take my business elsewhere for my next car (which I’ll be buying sometime in the next 2-3 months). More

by VJC Verified Customer Verified Customer

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Great Service Ferman BMW I've never been disappointed in the great service always provided by BMW Ferman. They have always been accommodating! Will continue visiting their Pal I've never been disappointed in the great service always provided by BMW Ferman. They have always been accommodating! Will continue visiting their Palm Harbor location. More

by cjw1928 Verified Customer Verified Customer

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Nick Hawk is always on point! The Customer service is always exceptional and you are guaranteed to leave the BMW dealership extremely happy. Thank you for always helping in all si The Customer service is always exceptional and you are guaranteed to leave the BMW dealership extremely happy. Thank you for always helping in all situations. More

by Pangelis322 Verified Customer Verified Customer

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Outstanding service! Nick Hawk always provides outstanding customer service! Ferman BMW was able to get us in on short notice and got us taken care of. Always a pleasure w Nick Hawk always provides outstanding customer service! Ferman BMW was able to get us in on short notice and got us taken care of. Always a pleasure working with Nick and the rest of the team. More

by DarrylBain Verified Customer Verified Customer

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Maintenance Visit Thank you for your honest assessment of my BMW Z-4. Vehicle working great since my visit. Nick did a great job staying in touch with me with the pro Thank you for your honest assessment of my BMW Z-4. Vehicle working great since my visit. Nick did a great job staying in touch with me with the progress of the service call, thank you! More

by Scott Verified Customer Verified Customer

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They did a fantastic job I highly recommend this place if you have a Mini Cooper, I enjoy going there every one is really nice and they take care of my car I highly recommend this place if you have a Mini Cooper, I enjoy going there every one is really nice and they take care of my car More

by PATTONCJ Verified Customer Verified Customer

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Professional, courteous, informed and consumer friendly In for regular maintenance and recall. Appt was easy to make, service advisor and loaner personnel friendly, courteous, knowledgeable, and work comple In for regular maintenance and recall. Appt was easy to make, service advisor and loaner personnel friendly, courteous, knowledgeable, and work completed within expected timeframe. More

by JPENN1245 Verified Customer Verified Customer

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