Nick Hawk | Page 69

Amazing experience - AS ALWAYS! Jamie Annese and nick hawk, along with everyone else in your service department always amaze me. Always so professional and polite, and they always ge Jamie Annese and nick hawk, along with everyone else in your service department always amaze me. Always so professional and polite, and they always get me in and out in record time. More

by LORILESSA Verified Customer Verified Customer

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rotten setup app 1 month prior to app requesting a loaner car, not a rental from enterprise,a loaner BMW. had to wait for car, did not get another X5. we are setup app 1 month prior to app requesting a loaner car, not a rental from enterprise,a loaner BMW. had to wait for car, did not get another X5. we are do to buy a new car ,it would have been super to drive an X5 like mine for the day. when my X5 was repaired on the passenger air bag, i noticed grease finger prints on driver side air bag next to window, not happy. called nick several times he does not answer his phone or return messages i left for him. More

by yhogger Verified Customer Verified Customer

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Good service I have been going to this dealership for service for fourteen years & cannot say that I have ever had bad service at any time .. They’ve always did & I have been going to this dealership for service for fourteen years & cannot say that I have ever had bad service at any time .. They’ve always did & do excellent work on my BMW .. More

by JEFFGRUBERGOCOLTS Verified Customer Verified Customer

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Drivetrain malfunction indicator & four wheel alignment Excellent customer service and communication as always!!! You delight your customers and deliver great service! Best dealership in the Tampa Bay area! Excellent customer service and communication as always!!! You delight your customers and deliver great service! Best dealership in the Tampa Bay area! Thanks so much! More

by RYANWATERCUTTER Verified Customer Verified Customer

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Outstanding I had a Prompt and expert experience . Great service! would use this department for all my needs! From the greeter to the valet guy, everything was de I had a Prompt and expert experience . Great service! would use this department for all my needs! From the greeter to the valet guy, everything was delightful and went smooth! More

by Bimmer Verified Customer Verified Customer

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Good Prompt Service I needed an airbag recall. Scheduling and actual service was very professional and prompt. There was one disappointment. I had a PM appointment. I needed an airbag recall. Scheduling and actual service was very professional and prompt. There was one disappointment. I had a PM appointment. The scheduler said that I needed a loaner, because the repair might be overnight. She said that someone from the dealership would call me to arrange a loaner. No one called. I called the dealership and left a message. No one returned my call. I called again the day of service and was told that they didn't have a loaner until the following week. All worked out, because the work took less that 1 hour and I waited. However, a call back should have been made to me and made in time to adjust schedules if necessary. More

by cwharste Verified Customer Verified Customer

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Service was great Good communication from Nick on issue with car abdbwhen it was completed. Car finished quickly and issue resolved. And got a loaner. Staff friendly Good communication from Nick on issue with car abdbwhen it was completed. Car finished quickly and issue resolved. And got a loaner. Staff friendly and accommodating More

by ksgaram1 Verified Customer Verified Customer

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Always Great at Ferman No matter what the problem may be. Nick and the team at Ferman always make it easy and a comfortable experience, each and every time. No matter what the problem may be. Nick and the team at Ferman always make it easy and a comfortable experience, each and every time. More

by Pangelis322 Verified Customer Verified Customer

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Lack of Communication Dropped my 750 off on Wednesday At 10 am. This was the first available with a loaner (X3) which I asked specifically for an another 7 or 5 series or a Dropped my 750 off on Wednesday At 10 am. This was the first available with a loaner (X3) which I asked specifically for an another 7 or 5 series or an X5, as I am 6’9” and I drive this car for a specific reason. It is the only car of the 5 that we have that can fit my wife and my son at the same time comfortably. Was told that was all they had and that it would be done soon. The FOLLOWING Tuesday I get a call that it was ready. This is after I called on Monday afternoon after not hearing from anyone to ask what was going on. According to the lady that answered the phone. They just looked at the car on Monday Morning. What the xxxx. Why would you keep my car for 5 days before looking at it. I don’t care that I had a loaner it was a major inconvenience and nobody bothered to call me and explain why the delay. Besides being inconvenienced, I was concerned what the xxxx could be wrong as it’s 2016 with 20K miles on it. What is wrong with my car? I have 3 other BMWs and I will have to carefully rethink my relationship with this dealership. More

by chrisp Verified Customer Verified Customer

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Disapointed Ive bought 4 BMW’s from Ferman and my last two visits weee very disapointing. In Sept i walked around showroom floor for 20 min looking at high end ca Ive bought 4 BMW’s from Ferman and my last two visits weee very disapointing. In Sept i walked around showroom floor for 20 min looking at high end cars. No one asked me if i needed anytging. My last two cars were on the showroom floor when i bought them. Brian was not there on this day Last week i came in for routine servce. Both valet guys were reading their phones and chatting. Totally ignoring me the entire time it took to put my roof up and clear my car. It was 8:30am. I walked in and asked jamie where can i check in. She pointed to the two valet guys. No need to go on. More

by RICH.PETERSON Verified Customer Verified Customer

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