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Nick Hernandez
Nick Hernandez at Big Star Hyundai

Nick Hernandez | Page 2

Sales Consultant

Big Star Hyundai

17990 Gulf Freeway
Friendswood, TX 77546

4.5
22 Reviews
4.5

22 Reviews

Write a Review

22 Reviews of Nick Hernandez

January 03, 2024

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Employee Rating

Great customer service, great inventory, great sales and finance staff, and great price! We couldn’t be happier with our new Palisade! More

by TW2
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Recommend Dealer
Yes

Other Employees Tagged: Randol Manjarrez , zzGabriel zzCruz

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Jan 03, 2024

Big Star Hyundai responded

We are delighted that our team provided you with such a positive experience! Whenever you need assistance or just have a question, please give us a call. We're always happy to help!

December 25, 2023

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Kaleb was very thorough in his explanation of recommended services for our tucson. He did not make us feel like we were being "up-sold". Very professional and courteous. More

by jbeers
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Workmanship
Service Time
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Recommend Dealer
Yes

Other Employees Tagged: Sterling Whitely, Kaleb Chadwell, Steffy Hernandez

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Dec 26, 2023

Big Star Hyundai responded

Thank you, it has been a privelege to serve you. We are delighted that our team was able to provide you with an exceptional, 5-Star experience.

December 15, 2023

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The only real complaint I have is that the $250 gift card is actually a discount card. More

by donna.vosefski
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Yes
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Dec 20, 2023

Big Star Hyundai responded

Thank you for your review. Customer feedback, such as yours, is essential to our ongoing efforts to evolve our service standards & performance for the highest possible customer satisfaction. Rest assured that your thoughts will be used to fuel our commitment to continuous improvement. Gabriel Cruz, General Sales Manager

December 15, 2023

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Just to start out saying that the salesman that I was blessed with was truly a great guy. Everyone was friendly. I just love this dealership. More

by tramaine.tyler2018.tt
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Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Mo Shurafa, Maria Cauich, Hector Briseno, Sam Caldwell, Celcilia Garcia, Jesus Campos, Brentley Chavez, Eric Chairis, Bridget Gutierrez

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Dec 15, 2023

Big Star Hyundai responded

We are delighted that our team provided you with such a positive experience! Whenever you need assistance or just have a question, please give us a call. We're always happy to help!

November 26, 2023

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I’m disappointed that the drivers side seatbelt wasn’t fixed. Should have been caught during the long list of maintenance checks that were discussed with me. More

by jtuggle100
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Recommend Dealer
Yes
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Nov 28, 2023

Big Star Hyundai responded

Thank you for your review. I agree, we should have caught that. Customer feedback, such as yours, is essential to our ongoing efforts to evolve our service standards & performance for the highest possible customer satisfaction. Rest assured that your thoughts will be used to fuel our commitment to continuous improvement. If you are still in need of having that corrected or have other concerns, please reach out to me directly. Kohl Young, Service Director, kohly@bigstarhyundai.com

November 20, 2023

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Mr. Nick was very polite and understanding. He was extremely patient with me and my elderly mother (vehicle was for her). I would have no issues in doing business with Nick sometime in the future. More

by davidrodriguez6572
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Yes
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Nov 21, 2023

Big Star Hyundai responded

Thank you, it has been a privelege to serve you. We are delighted that our team was able to provide you with an exceptional, 5-Star experience.

November 15, 2023

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he is a good sales agent with good knowledge and listen to the customer and help the customer in making a good deal 5 star to nick and big star hyundai More

by Lukman
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Recommend Dealer
Yes
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Nov 15, 2023

Big Star Hyundai responded

Thank you, it has been a privelege to serve you. We are delighted that our team was able to provide you with an exceptional, 5-Star experience.

November 09, 2023

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Nice new facility with a plentiful helpful an accommodating staff. Valerie and Nick were patient and informative as they steered me into the most beneficial and intelligent decision to make. We a More

by durodynebrian
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Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Sam Caldwell, Alex Jones , zzValerie zzPaniagua

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Nov 09, 2023

Big Star Hyundai responded

Thank you! We are delighted that our team was able to provide an exceptional, 5-Star experience for you. We are honored that you chose Big Star Hyundai!

October 13, 2023

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I loved the professionalism and accuracy of service. I am pleased with my purchase. Thanks. More

by berthaswift
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Recommend Dealer
Yes
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Oct 16, 2023

Big Star Hyundai responded

We are delighted that our team provided you with such a positive experience! Whenever you need assistance or just have a question, please give us a call. We're always happy to help!

September 13, 2023

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Trying to reach your dealership last 5 days for my buyers copy but no one pick up the phone More

by FAHADMAHBUB11
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No

Other Employees Tagged: Maria Cauich, Hector Briseno, Sam Caldwell, Celcilia Garcia, Jesus Campos, Alex Jones, Brentley Chavez, Eric Chairis , zzRodrigo zzBeltran

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Sep 13, 2023

Big Star Hyundai responded

Thank you for your feedback. We are sorry to hear that you have not been able to get through to anyone. Not to make excuses, but we just moved our operations to a new building and there may be connectivity issues we are unaware of. Please reach out to me directly with your best contact information and we will get you taken care of right away. Gabriel Cruz, General Sales Manager, gabrielc@bigstarhyundai.com

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