Nick Salerno | Page 28

I recently purchased a used car from Honda Universe and I couldn't be happier. Buying a car from Honda Universe was pleasant and stress free . The entire staff was knowledgeable and very accommodating, from couldn't be happier. Buying a car from Honda Universe was pleasant and stress free . The entire staff was knowledgeable and very accommodating, from the moment you walk into the showroom until you leave. Steve U was very helpful and knowledgeable and answered all my questions and concerns. A special thanks to Nick S for working thru the numbers and giving me a great price on my vehicle. Overall a great experience and great customer service. I would highly recommend this dealership to all my friends and family. They will forever have my business! More

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I spoke with the internet advisor on the phone. I asked for upfront fees and a markup price. She was clear that the dealership would see the cars at MSRP plus a few markup fees, roughly ~2000 total. When I for upfront fees and a markup price. She was clear that the dealership would see the cars at MSRP plus a few markup fees, roughly ~2000 total. When I arrived, there was a sales person who was telling me that there was an additional markup fee. I spoke with the sales mgr and he asked me if I was willing to agree to the approximate 2000 fee as discussed but later told me that the car (civic) was not in stock and that the price could go up. Stay away from this dealership. They use deceptive tactics to get you in the door and will only waste your time. More

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My experience was awesome , they were very helpful . They treated us with the up most respect . treated us with the up most respect . More

by ERSH79 Verified Customer Verified Customer

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Just leased a 2021 Honda Accord Touring. Great car, price and sales experience. Get there as soon as you can! price and sales experience. Get there as soon as you can! More

by RUBY29CHIP Verified Customer Verified Customer

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Danny was amazing and beyond helpful with getting me into a car with everything I wanted in it a car with everything I wanted in it More

by NJMORETTI.DIAZ Verified Customer Verified Customer

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Greg and Nick were extremely helpful and friendly and guided me through the lease process. guided me through the lease process. More

by COACHCRANE15 Verified Customer Verified Customer

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I have purchased many cars over the course of my lifetime but my most recent purchase from Honda Universe in Lakewood, NJ has been my WORST EXPERENCE ever and my biggest regret. The moment I walked through t but my most recent purchase from Honda Universe in Lakewood, NJ has been my WORST EXPERENCE ever and my biggest regret. The moment I walked through the door I felt attacked by three salespeople who immediately applied high pressure tactics over the course of seven and a half hours to wear me down. I don’t know why I didn’t just walk out but somehow, they made me feel like that wasn’t an option. They pushed hard for me to buy a particular 2021 Honda CRV. Once I got home, I discovered why. It was dark by the time I left the dealership. No one ever went over the cars features or showed me where things were located. The next morning my husband went out to apply Rain-X to the windshield and noticed a deep chip in the upper most corner of the windshield on the driver’s side. I am 100% sure it did not happen on my way home because I definably would have heard the impact. The chip is too large and in a place where it cannot be filled. As I said, it was dark when I left the dealership and being short, it was in a place that I could not see. I’ve tried several times to work something out with the dealership who won’t accept any responsibility. The General Manager Glenn told me “it‘s not their problem”, and there is nothing he is going to do about it. At that point I contacted American Honda’s corporate office who took down my concerns and gave me a claim number. Someone was supposed to contact me in a few days. It’s been more than a few days and I still have not heard from them. Windshields are very expensive to replace. The least they could do is offer to pay the $500 deductible. I love the car, but the dealership’s poor customer service and the nasty general manager have taken all the joy out of owning a new car. Long story short, Honda’s are great cars, but DO NOT BUY FROM HONDA UNIVERSE. Find a more reputable dealership to purchase a Honda from. More

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Good place to purchase a used car. Friendly staff and very accommodating. Made sure that I had everything I needed and made the whole transaction a good experience. very accommodating. Made sure that I had everything I needed and made the whole transaction a good experience. More

by SABRADLR Verified Customer Verified Customer

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Wonderful service very friendly, dealer was very helpful in finding the car for me. I don’t have anything else to say but thank you. in finding the car for me. I don’t have anything else to say but thank you. More

by AIDAN335 Verified Customer Verified Customer

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All the people there are extremely polite and very friendly! I highly recommend that store if you are looking for doing a great deal, that’s the place! friendly! I highly recommend that store if you are looking for doing a great deal, that’s the place! More

by MORENAROSA1957 Verified Customer Verified Customer

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