Patricia Doelle

I had an outstanding experience at Mercedes-Benz of Owings Mills, thanks to the exceptional service provided by Service Advisor Patricia Doelle. Patricia is incredibly dedicated, going above and beyond Owings Mills, thanks to the exceptional service provided by Service Advisor Patricia Doelle. Patricia is incredibly dedicated, going above and beyond to ensure every customer’s needs and expectations are not only met but exceeded. Her professionalism and commitment to excellence truly make a difference, and I’m confident that anyone who works with her will be thrilled with the care their vehicle receives. I sincerely hope Mercedes-Benz of Owings Mills recognizes her hard work with a well-deserved promotion or special acknowledgment—she’s truly a gem! More

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We have been customers for 20 plus years and have not had a reason to go elsewhere. Thank you for your seamless support and service. Elliott Bourne has been our sales person for a number of years and we appr a reason to go elsewhere. Thank you for your seamless support and service. Elliott Bourne has been our sales person for a number of years and we appreciate his attention to detail More

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Working with Elliott was excellent. He’s a real professional. I traded in my car for a newer model and Elliott made the process so easy. Actually, he exceeded my expectations. His post- He’s a real professional. I traded in my car for a newer model and Elliott made the process so easy. Actually, he exceeded my expectations. His post-purchase support was much appreciated. What a difference in dealerships compared with Catonsville Mercedes where I purchased 2 cars. Owings Mills Mercedes service is also excellent. David-Pikesville More

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As usual Elliott Bourne took very good care of me, making my next vehicle purchase a great experience. Luv my GLC 💙 my next vehicle purchase a great experience. Luv my GLC 💙 More

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Dennis took great care of me in leasing my new GLA. He is always thorough in answering all my questions, and makes sure I leave with a car I love. I am a repeat customer, and I’m sure I’ll be back agai He is always thorough in answering all my questions, and makes sure I leave with a car I love. I am a repeat customer, and I’m sure I’ll be back again. More

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Lucy was amazing - knowledgeable, patient, and provided great advice. She showed me around the cars, explained features, and more. I will definitely return to visit again and thank you, Lucy! great advice. She showed me around the cars, explained features, and more. I will definitely return to visit again and thank you, Lucy! More

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Excellent service keeps inform attentive follows up Detailed makes sure communication is current and timetable given up Detailed makes sure communication is current and timetable given More

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MB of Owings Mills is a rare bird of dealerships. Small enough to still care about the customer, but large enough to be very competitive with any other dealer. Their "Crown-Jewel" of the buying pro Small enough to still care about the customer, but large enough to be very competitive with any other dealer. Their "Crown-Jewel" of the buying process is their star salesmen, Dennis Epps. Over the years I have bought nine cars from dealers. No salesman has ever known all of their products, or explained the features and Options better than Dennis. No pressure, just assistance. No "Bait and Switch", just honest and fair pricing. Simply put, I trust Dennis and MB of Owings Mills. I have purchased two Mercedes from them already, and will buy another when it is needed. More

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This was an overall great experience! My service rep Patricia was very welcoming and extremely helpful, with everything from scheduling my appointment to notifying me of the necessary rep My service rep Patricia was very welcoming and extremely helpful, with everything from scheduling my appointment to notifying me of the necessary repairs and coverage! More

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Mercedes Benz of Owings Mill and my maintenance manager Patricia are the best in the world. Patricia customer service skills are beyond reproach she’s very well organized and her knowledge of her job is ve Patricia are the best in the world. Patricia customer service skills are beyond reproach she’s very well organized and her knowledge of her job is very refreshing, I would never deal with any other dealership because of the great service and staff. More

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