Patricia Terrazas

I warn everyone to be weary of this dealership. Do not be fooled by the kind demeanor that this sales staff puts on. My parents are Residents of Front Royal. They went into this dealership to look Do not be fooled by the kind demeanor that this sales staff puts on. My parents are Residents of Front Royal. They went into this dealership to look at Bronco inventory. They were shown a 2024 Wild Track that the dealer was looking to move because it was a slow Memorial Day. My parents are typically very savvy. The dealer claimed that they were selling the vehicle at their cost. Here's the thing, they had it on Car Gurus advertised for $4k cheaper than my unsuspecting parents paid for the car. I get that the buyer needs to be on their toes, but this dealership has no problem soaking an elderly couple looking to pay cash for a car. I made my parents aware of this and they were legitimately mad and felt taken advantage of. But when they confronted the dealership it was tough cookies. That is the dealers right, but anyone that is willing to blatantly take advantage of a couple of 70 year olds deserves to be out of business. Take your chances with them if you would like, but they did this to a local buyer that was wiling to pre-purchase their maintenance and buy a 100k warranty. Just soaked them. I wish I could make these Jokers famous. They represent everything that is wrong with America. More

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First, I was there for over 3 hours then I was presented with cost of the car and fees. 1000 dollars for the cost and a few other charges like a GPS which I wanted. signed the paper. 15 mins later the manag with cost of the car and fees. 1000 dollars for the cost and a few other charges like a GPS which I wanted. signed the paper. 15 mins later the manager comes up to me with all new charges and it was lower, and everything was supposed to be at a 48-month contract, so I signed that paper. sat there for over 1.5 hours waiting to get to the finance department and go in there and she says sign here initial here this is what this is and never goes over anything. well come to find out after I left, they got me for 60 months no GPS and an interest rate of 22.50 on a car of $9,800 after a 3000 dollar down payment. So now I'm stuck making a $299.69 totaling $17981.40 for the next five years. I am so beyond mad about this. They only care about making a dollar and their extra money for selling a car. this is my daughters first car and this is a scam. they throw numbers at you confusing the customer and lying to their customers. the finance lady didn't go into details about any of the paperwork I was in her office less than five mins. What a load of crap. Oh, and they threw in a charge for the car being delivered to the dealer ship months before I bought it that they didn't even tell me about until I looked over the paperwork at home. PEOPLE, PLEASE READ THE PAPERWORK AND WATCH OUT. More

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Brett Clawson was a great salesman, honest, respectful, all together a great person. I had a learning experience with the honesty of the upper mangement. Once we passed that point the people they were grea all together a great person. I had a learning experience with the honesty of the upper mangement. Once we passed that point the people they were great and had no complaints. More

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I had a wonderful experience at the dealership. Jonas was absolutely wonderful to work with. He answered all my questions and addressed all my concerns. Jonas was absolutely wonderful to work with. He answered all my questions and addressed all my concerns. More

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Matt “the beard” treated my husband really well. My husband walked in on a random day and nothing fit the bill. Matt texted my husband that he found something knowing what he was looking for an My husband walked in on a random day and nothing fit the bill. Matt texted my husband that he found something knowing what he was looking for and the number he was comfortable with. After making numbers work, Matt sat on hold with our insurance while I was on hold on my personal phone cause I couldn’t get an agent to speak to ! Above and beyond. Thanks Matt. From the pain in the butt wife of your customer :) Jamie. More

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I wish to revise my review everyone encountered at this dealership is happy, fun and pleasant dealership is happy, fun and pleasant More

by thegil Verified Customer Verified Customer

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This is the 2nd time working with this dealership, I couldn't recommend it enough couldn't recommend it enough More

by thegil Verified Customer Verified Customer

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This was my 10th new vehicle purchase in my lifetime and it was by far the easiest. I was so excited to get the exact truck that I wanted that I overlooked one item. I brought it to their attention and th it was by far the easiest. I was so excited to get the exact truck that I wanted that I overlooked one item. I brought it to their attention and they added it in at no charge. This 2025 F350 is taking the place of a 2000 F250 which has been towing my rv for 25 years. More

by tjwernerfal Verified Customer Verified Customer

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Ali was an amazing salesperson. He was extremely attentive, very knowledgeable, courteous, and never acted like the stereotypical car salesman. He was very honest, open, and candi He was extremely attentive, very knowledgeable, courteous, and never acted like the stereotypical car salesman. He was very honest, open, and candid during this process. Front Royal Ford is a reputable, honest dealership that cares about its customers. They go above and beyond. More

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Ali listened to my wants n a car, showed me exactly what I wanted, answered all my questions clearly and concisely, offered additional information, but did not push me further into undesired upgrades. The I wanted, answered all my questions clearly and concisely, offered additional information, but did not push me further into undesired upgrades. The deal Ali and his manager presented was very fair and the process was smooth. I recommend Ali and Front Royal Ford and will continue to do business with both. More

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