Paul Albert

We just leased our third vehicle from Garavel Subaru, and we will continue to be customers for life. My wife and I are expecting our first child, so I was thinking about upgrading my 2018 Crosstrek to something larger to accommodate everything that I would need. Just as I was about to call the dealership, Dave Novik (Sales Consultant), whom leased us our two previous vehicles, called to ask if I would be interested in trading in my vehicle early. The timing could not have been more perfect, and Dave took care of everything from start to finish. He is very knowledgeable about Subaru's entire product line, and introduced me to the 2021 Forester, which has all kinds of new safety features and a lot more room than my Crosstrek. I selected the color I wanted and waited patiently for my vehicle to arrive. In the meantime, Dave checked in with me to update me on the status of my vehicle and we were able to complete all of the necessary paperwork via email prior to delivery. On the day I picked up my new Forester, I dropped off my Crosstrek at the dealership, and was greeted by Paul Albert (General Sales Manger), whom remembered my wife and I from our previous visits. He oversaw everything and ensured that we were well taken care of. Fumi Moto (Business Manager) handled all of the financial paperwork and DMV registration, and was very pleasant and easy to work with. Dave walked me through all of the impressive new features that my Crosstrek didn't have, helped me set up MySubaru, and scheduled my first service appointment. I drove my new Forester home, even happier than I was the last time I drove off with a new vehicle. Garavel Subaru's customer service is unparalleled, and I would recommend them to anyone looking to buy or lease a new vehicle, buy a pre-owned vehicle, or for parts or service.

Helpful 0

Report | Print

This is my second lease with Garavel Subaru and I have no complaints. They are friendly, helpful, and accommodating. I'll be back in 3 years. Fantastic service center as well!

Helpful 0

Report | Print

Evelyn Santiago was a pleasure to work with which is why we decided to use Garavel rather then another dealership. This is our 4th Subaru and she will be our go to dealer going forward. We have already given her name to other people looking for a new car Kathy and John Roby

Helpful 0

Report | Print

Working with the entire Garavel team was like working with friends. Great product, great team! Everyone we work with was warm, friendly, and professional. This made the process so much easier than not. Getting a Subaru in New England is a no brainer but getting it from Garavel, unbelievable customer service and professionalism.

Helpful 0

Report | Print

I’m very impressed with how friendly the team is at Garavel. Chris Scarlett was great to work with. I strongly recommend him and Garavel!

Helpful 0

Report | Print

I enjoyed the no pressure approach and willingness to have us road test the car we wanted. After my purchase a complete review of the vehicle was very informative. This is my second Subaru and I always will own one. Great car.

Helpful 0

Report | Print

We're serial Subaru owners (this one makes #5 for the family), and this is our third purchase from Garavel. No pressure, no steering toward more expensive models/options/whatever - they work with your needs and budget, and always come through. Totally professional and helpful top-to-bottom, from the front door receptionist, to Chris and the rest of the sales staff, to the parts and service departments. Hands-down the best dealership I've ever encountered.

Helpful 0

Report | Print

Sam was the best! He was professional and took his time explaining all the details of my car purchase. All the people that I dealt with took their time with everything that had to be done. Tom in the finance department and Paul in sales were all extremely helpful.I look forward to buying my next car at Garavel Subaru.

Helpful 0

Report | Print

Dave was absolutely fantastic from start to finish. The most well organized and professional group of people I have ever dealt with buying a car. Dave was knowledgeable about every aspect of the car and the buying process. Jose the finance manager was prepared and knowledgeable as well. Over all amazing experience. Will be back in the future for sure!!! Thanks all!

Helpful 0

Report | Print

Wonderful experience from the moment you enter until you’re leave. Professional staff and Dave in sales is the best! Highly recommended Garavel of Subaru!

Helpful 0

Report | Print