Paul Tokatlyan | Page 17

Service Department is all about money. The touch screen function of my infortainment failed and the advise was to replae the whole unit. The touch screen function of my infortainment failed and the advise was to replae the whole unit. More

Report | Print

Fast, efficient, transparent with repair issue areas needing to be addressed. Courteous interaction with the evaluation. needing to be addressed. Courteous interaction with the evaluation. More

by SHAWNKLACY Verified Customer Verified Customer

Report | Print

It was quick and easy. I like the service department and feel they do a good job. I like the service department and feel they do a good job. More

by jared29 Verified Customer Verified Customer

Report | Print

Paul was very thorough and explained in detail what my car needed. Thank you very much! car needed. Thank you very much! More

by nancyjgarcia95 Verified Customer Verified Customer

Report | Print

Amazing customer service. Paul always goes above and beyond when I bring my car for service. Highly satisfied and recommend. Paul always goes above and beyond when I bring my car for service. Highly satisfied and recommend. More

by LESYA998 Verified Customer Verified Customer

Report | Print

Good service and faster Good customer service Good waiting room and beverage All is good. waiting room and beverage All is good. More

by DOROTHYREGIS Verified Customer Verified Customer

Report | Print

The Service is consistently great at Universal Mitsubishi. They are true professionals. No high pressure sales tactics either, they show you what you need, explain how soon you need to do it, and Mitsubishi. They are true professionals. No high pressure sales tactics either, they show you what you need, explain how soon you need to do it, and provide a competitive price. I will continue to service my vehicle here. More

by BLKSHOES2 Verified Customer Verified Customer

Report | Print

My car was done on time and explained to me what was done and what should be done. and what should be done. More

by SHEILAITOW Verified Customer Verified Customer

Report | Print

Service managers Paul and Armen are 2 of the most courteous, honest and transparent professionals in the business. I drove 45 mins to have my car serviced here because I couldn’t trust the dealership courteous, honest and transparent professionals in the business. I drove 45 mins to have my car serviced here because I couldn’t trust the dealership closer to me. They are both a class act and set the bar very high for how outstanding, professional Mitsubishi advisors should service customers and their vehicles. Unlike another dealership who charged me hundreds of dollars above average for services that weren’t appropriate or necessary for my PHEV, they have never tried to upsell or pressure me to add excessive service items since I purchased the vehicle at their former Duarte location back in 2019. Because Paul himself has driven the same vehicle, he knew exactly what maintenance items were needed and even examined previous service invoices to prevent repetition or duplicate charges. I will continue to have my vehicle serviced here - as long as Paul and Armen are there. Thank you! More

by Denis.Wang Verified Customer Verified Customer

Report | Print

My service was great and my issue was handled quickly. Everyone was very nice and I had a short wait time. Everyone was very nice and I had a short wait time. More

by Viki B Verified Customer Verified Customer

Report | Print