Paula Alpha | Page 17

Great car buying experience Bill Lynch facilitated a great auto shopping experience for us. He was generous with his time, knowledgeable about the product, and skillful in provid Bill Lynch facilitated a great auto shopping experience for us. He was generous with his time, knowledgeable about the product, and skillful in providing guidance toward satisfying decisions. Along with the efforts of Sales Manager, Michael Lilley, and the dealership personnel, we were able to purchase our new vehicle in a friendly, efficient environment. We feel fortunate to have been represented by Bill Lynch. More

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Wow, what a fantastic experience!!! Wished we could give them more than 5 ⭐️! From the initial visit to the day of purchase, we knew we were in good hands. Can’t say enough great things about Rosario Fernan them more than 5 ⭐️! From the initial visit to the day of purchase, we knew we were in good hands. Can’t say enough great things about Rosario Fernandez, Paula Alpha and Arturo Gutierrez. I totaled my Jeep (during the pandemic) and went through the stressful process of waiting for the insurance and Gap to be processed. Rosario & Paula were relentless in there efforts and I got my dream car, YAY! Many thanks to you all! More

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Best customer service EVER !!! Bill ready show us what good customer service was integrity,transparency,he stayed customer focus thank you George for putting us in very good hands. Bill ready show us what good customer service was integrity,transparency,he stayed customer focus thank you George for putting us in very good hands. More

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Marcos was professional, patient and genuine through the whole process! He even went the extra mile (literally) by driving documents to me to sign. Paula in finance was amazing to work with also! I will re whole process! He even went the extra mile (literally) by driving documents to me to sign. Paula in finance was amazing to work with also! I will refer family and friends for sure!! 5 star process. More

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2019 MB Sprinter Kristin is very knowledgeable about the Sprinter and was able to answer all my questions. Bill was very helpful during the delivery process and had e Kristin is very knowledgeable about the Sprinter and was able to answer all my questions. Bill was very helpful during the delivery process and had everything ready to go when we arrived at the dealer to pick up the van. Paula was a delight during the finance part of the process. I would highly recommend this sales team from Mercedes-Benz of the Woodlands for your next purchase. Not to mention both Rhonda (Sprinter service) and Patricia (Part dept) are excellent to work with as well! More

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Recent purchase of CPO 2018 MB “SL 550” We had never owned a MB but after riding in our son’s GL, we decided to check out a used SL. After checking various sites, we came across a used uni We had never owned a MB but after riding in our son’s GL, we decided to check out a used SL. After checking various sites, we came across a used unit with 30K miles which was CPO. Never having had a CPO unit, we checked out the rigorous review done on a unit before receiving the CPO approval. We made a call to the Woodlands and received a call right back from Michael Thomson. Michael answered specific questions about the unit and sent further info we requested. At no time did we have to request something a second time. Due to quarantine, we were unable to travel to the dealership. Even though we could not visually check out/drive it, we made the decision to purchase the unit. We dealt with Arturo and Paula in Finance. We talked through what sequence actions had to happen being remote from the dealership. All handled very professionally with Michael being keep in the loop. We finalized the purchase and the unit was delivered to our home, in a timely manner. The Five Flags “Your MB / Your Way” on the MBOTW site were certainly adhered to with this purchase. Wayne G. April 17, 2020 More

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If you want an honest car salesman he is the guy. This whole experience made my first Mercedes purchase phenomenally smooth. I will be back because the apparent partnership between him and the finance ma whole experience made my first Mercedes purchase phenomenally smooth. I will be back because the apparent partnership between him and the finance manager made everything smooth and butter. I’m certain I will be a repeat customer thank you for the best car buying experience EVER. More

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Professional and courteous customer service! My husband and I received very friendly, professional and courteous customer service from Martin Korn, and we would highly recommend you ask to work w My husband and I received very friendly, professional and courteous customer service from Martin Korn, and we would highly recommend you ask to work with him if you visit Mercedes-Benz of the Woodlands. Paula Alpha, finance director, was great at explaining all of the maintenance packages and helping me decide which ones would be the best to choose for my vehicle and driving lifestyle. Everyone there provided five-star service and made our experience a fabulous and easy one! More

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My experience wi MBOTW was awesome as always. Richard Harper assisted me in Switching out my 2018 GLA and getting into a new 2020 GLA. Richard was very professional in taking care of everything I needed. Harper assisted me in Switching out my 2018 GLA and getting into a new 2020 GLA. Richard was very professional in taking care of everything I needed. I will always be a customer of MBOTW. More

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Very punctual, friendly and makes for a quick smooth purchase. Finance was a ln way transaction and I didn’t feel pushed to purchase too many extra coverages . purchase. Finance was a ln way transaction and I didn’t feel pushed to purchase too many extra coverages . More

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