Pedro Delgado | Page 2

Bought my 2021 540i X-drive off end of lease today! Whole transaction took one hour! Fast!! Have had many leased 5 series from BMW of Silver Spring and with Desirea Jackson. Great dealership for l Whole transaction took one hour! Fast!! Have had many leased 5 series from BMW of Silver Spring and with Desirea Jackson. Great dealership for lease, sales and service. I would not go anywhere else. Always friendly, accommodating, going the extra mile to get the best deal and service. Desirea is great in every way, and fun as she changes the tags herself with her pink tool kit including her pink drill/screwdriver!!! . I remain loyal to her and BMW of Silver Sp[ring!!! More

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Mr. Harold Shelby provided exceptional service during my car buying process. He was very patient and thoroughly reviewed each vehicle that I was interested in seeing. You could tell that he was genuine and car buying process. He was very patient and thoroughly reviewed each vehicle that I was interested in seeing. You could tell that he was genuine and passionate about his work. He went above and beyond to make sure I was satisfied from the time I walked through the door, until the time I left. This put me at ease and made my experience enjoyable. I would definitely recommend Mr. Shelby and BMW of Silver Spring. More

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We bought our used Honda CRV from this dealership. Working with Karen was great. She is the reason we got our car! Initially it had been sold to someone else but when that fell through she was on it! Working with Karen was great. She is the reason we got our car! Initially it had been sold to someone else but when that fell through she was on it! She also accommodated us coming at the end of her night to test drive the car before we purchased. More

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Overall I had great purchase experience. MS. Jackson was amazing to work with in this process. MS. Jackson was amazing to work with in this process. More

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They made it and easy car buying experience. All my questions were answered and the salesman was professional. All my questions were answered and the salesman was professional. More

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Mr. Harold was absolutely amazing. He went over every detail of the car and made sure I was super comfortable in it before and after my purchase. This experience was pleasant from start to finish. 10/10 detail of the car and made sure I was super comfortable in it before and after my purchase. This experience was pleasant from start to finish. 10/10 More

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Steve Roumeliotis at Silver Spring BMW was very helpful. Answered every question. Love the car. The entire experience was a pleasure. I will be back the next time I’m in the market. Answered every question. Love the car. The entire experience was a pleasure. I will be back the next time I’m in the market. More

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Kyle from BMW of Silver Spring was a pleasure to work with. He helped me find some discounts on my new BMW and facilitated ordering just the build I was looking for. On delivery day the team made sure with. He helped me find some discounts on my new BMW and facilitated ordering just the build I was looking for. On delivery day the team made sure I had everything I needed to get started and didn’t waste my time at the dealership with pushy add ons. I would 100% recommend Kyle and the team. Thanks! More

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I have been purchasing cars for over 40 years and would like to say that by far, Harold Shelby working for BMW of Silver Spring, MD ,is the best client advisor (salesman) the I have ever had the fortune to like to say that by far, Harold Shelby working for BMW of Silver Spring, MD ,is the best client advisor (salesman) the I have ever had the fortune to work with.  He reflected the positive vibe that is reflected in the Silver Spring showroom where we were immediately welcomed by a very friendly and positive recptionist.  That is not always the case in some dealerships.   Harold was highly knowledgeable, professional, and just a great person who really cared about my wife and me.  He has the calm easy demeanor that would easily make anyone feel at home in the buying experience.  My wife test drove three late model year cars with me; a 740i, 850i and M550i.  My wife preferred the M550i (I wanted a 750i), but the M550i model we wanted had just been sold.  Several dealers in the D.C area had cars with the options we wanted, so I told Harold I'd look at those first.  As most all dealerships understand, once a shopper leaves the showroom without a sale, the likelihood of the customer returning and buying is very low.  Harold showed us a beautiful 540i, but we preferred a car that was out as a loaner.  I told him if the other cars we were going to see didn't work out, we would be back to look at the low mileage 2023 540i xDrive.  His demeanor never changed. He remained friendly, positive, professional, and easy going.  What a great gentleman. Harold is a passionate BMW owner and client advisor, and just easy to ask hard questions to.  The day after I spoke with another dealership, there was a significant price increase in the cars we liked.  That really put us off on that dealership, which also had very mixed reviews.  The Silver Spring prices remained the same, and Harold guaranteed us the price we were looking for. Harold then drove the 540i an hour plus drive to allow a local test drive in Chantilly, Virginia.  We committed to the purchase at the agreed to price and set-up the prep and sale of the car at our home. Along the way, during the buying process, Harold let me know I qualified for a BMW USA $4000 military rebate, which was a great surprise. As pricing was being worked, the numbers coming to me were higher that what Harold had received the OK for.  Harold immediately told me he would get this fixed.  The next person I heard from was a Pedro Delgado, the Director of Financing.  Pedro was an absolute professional over the phone, and after several calls to me, helped me correctly get all electronic signatures at the correct price.   The Silver Spring BMW just seems to have many great professionals with a very positive vibe that seems to care about the customer.  I firmly believe that this organization's strength starts at the top.  Great managers and leaders set the tone of an organization.  This attitude builds a great team working in a positive way.  And I believe friendly, professional treatment of customers results in more sales.  I see this environment in the Silver Spring BMW If BMW of Silver Spring has a more client advisors even half as good as Harold Shelby, I would say this dealership is the only BMW dealership in the area to go BMW shopping.  You will not be disappointed.  And ask for Harold.  You will very happy you did. Thank you Harold, Pedro and BMW of Silver Spring team. Robert H. Chantilly, VA More

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Kyle demonstrated a remarkable level of diligence throughout the entire process, ensuring that every detail was thoroughly addressed. His patience was evident as he took the time to answer my questio throughout the entire process, ensuring that every detail was thoroughly addressed. His patience was evident as he took the time to answer my questions and guide me through the various options available. What truly stood out was Kyle's consistent commitment to providing a positive experience, making the entire buying process smooth and enjoyable. I also appreciate how Kyle anticipated my needs, offering valuable insights and suggestions that helped me make informed decisions. His professionalism and dedication to customer satisfaction are truly commendable. More

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