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Peter Herman
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Peter Herman | Page 2
Service Advisor
Mercedes-Benz of Annapolis
1920 Forest Dr.
Annapolis, MD 21401
88 Reviews
Dealership Experience
3 yrs, 3 mos
Industry Experience
25 yrs, 8 mos
88 Reviews
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88 Reviews of Peter Herman
June 24, 2023
My consultant, Mia C. was absolutely wonderful to work with. She helped me secure my 2nd vehicle with a smooth transition. She provided me consistent communication through was absolutely wonderful to work with. She helped me secure my 2nd vehicle with a smooth transition. She provided me consistent communication throughout the building process and made sure any questions I had were answered. The team at this location are very friendly and made me feel comfortable throughout my visit. As customer of 4 years, I definitely recommend this location. More
by Kaitlyn K
Other Employees Tagged: Allen Belcher, Mia Castle , Maria Rivera
Helpful 
June 15, 2023
Mercedes-Benz of Annapolis at Forest Drive Annapolis, MD is absolutely the best! This is the second time I unfortunately experienced tire problem (nail in my tire) when I visited my mother in Bowie, MD. Jus is absolutely the best! This is the second time I unfortunately experienced tire problem (nail in my tire) when I visited my mother in Bowie, MD. Just as they did last summer, Mercedes-Benz of Annapolis provided me with exceptional customer service! They were very friendly, quick to help and took the best care of my 450 GLS. Peter Herman was knowledgeable, professional, attentive, and communicated with me frequently with great service updates. Mr. Herman really made me feel like a valued customer. I could have gotten my car towed to any Mercedes in the area, but I chose this store because of the great customer service I received from Mr. Herman in August 2022. How lucky and grateful I am that he is the one to take care of my vehicle again this time around. Thanks a mighty lot! You are the best! More
by karlotta.richards
May 29, 2023
Wonderful service department, I am never disappointed. Thank you for great customer service. Alex you're the best. Thank you for great customer service. Alex you're the best. More
by Cyberguy
Other Employees Tagged: Michael Herron, Brian Fader, Kevin McConnell, Chuck Leyman, Alex Clothier, Steve Nevitte, Ronan Wood , Bryan Jenkins, Sarah Sroka
May 23, 2023
Peter Herman is great! !! You guys always take care of me and are polite. Even when the service is busy I don't feel inconvenienced. They take the time to make sure question !! You guys always take care of me and are polite. Even when the service is busy I don't feel inconvenienced. They take the time to make sure questions are answered and you feel good about the work. More
by davis988
May 21, 2023
Pete Herman, my advisor is a true professional and a credit to Mercedes. He explained my service and when looking at my profile even wish d me a happy belated birthday which was a nice touch. Pete expla credit to Mercedes. He explained my service and when looking at my profile even wish d me a happy belated birthday which was a nice touch. Pete explained the service, gad my loaner ready and I was on my way. That afternoon he called and informed me my car all at with no problems. Pete is a great communicator and as helpful as anyone could be. More
by Brian
Other Employees Tagged: Wayne Discus
April 12, 2023
Peter was great! ! Professional and courteous as always. He made sure I had a loaner vehicle while my vehicle was being serviced which was a big convenience for me. ! Professional and courteous as always. He made sure I had a loaner vehicle while my vehicle was being serviced which was a big convenience for me. More
by Reesect
April 12, 2023
Peter is very knowledgeable and a true professional. Everything was explained up front and my experience proceeded exactly as he indicated. J.R. is one of the nicest, most competent and helpful repres Everything was explained up front and my experience proceeded exactly as he indicated. J.R. is one of the nicest, most competent and helpful representatives I've ever had the pleasure of encountering. I have, and will continue to recommend MB of Annapolis for service. More
by motor_1
Other Employees Tagged: J.R.
April 12, 2023
I recently purchased a brand new Mercedes from Annapolis a few weeks ago. Unfortunately, the car developed a slow leak(due to a nail) in the rear tire a few days ago. I was able to get a same day service ap a few weeks ago. Unfortunately, the car developed a slow leak(due to a nail) in the rear tire a few days ago. I was able to get a same day service appointment with Peter Herman. Peter was very sympathetic and helpful to my situation. He was able to replace the tire under warranty. I was very pleased with the level of service I received. More
by rjv207
April 10, 2023
Had a blow out and towed the vehicle overnight on a Friday . It was ready by 11am Saturday next day. Peter provided excellent service! Friday . It was ready by 11am Saturday next day. Peter provided excellent service! More
by Silas C
Other Employees Tagged: Dean Cunningham, Michael Herron, Allen Belcher, Asher Chaudry, Rodd Bowman, Kevin McConnell, Rori Brown , Sarah Sroka
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