Peter Herman
Peter Herman at Mercedes-Benz of Annapolis
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Peter Herman | Page 4

Service Advisor

Mercedes-Benz of Annapolis

1920 Forest Dr.
Annapolis, MD 21401

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5.0
88 Reviews

Dealership Experience

3 yrs, 2 mos

Industry Experience

25 yrs, 7 mos

5.0

88 Reviews

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88 Reviews of Peter Herman

January 27, 2023

Dealership Rating
Employee Rating

Service was quick and my service guy Peter Herman was amazing and very helpful. I will be returning Thank you More

by jumpoutcop
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jan 30, 2023

Mercedes-Benz of Annapolis responded

Hello, we're happy you found our staff to be so supportive during your experience here at Mercedes-Benz of Annapolis. We hope you continue to choose us for all your automotive needs! Take care!

Jan 30, 2023

Mercedes-Benz of Annapolis responded

Hi, thanks for your great review, and for giving our dealership such a five star rating! We hope you continue to choose us for all your automotive needs! Take care!

January 27, 2023

Dealership Rating
Employee Rating

Amazing service it was a great experience from start to finish Thank you again Mr Peter Herman your attention to detail is on point thank you again you have restored my Faith in the service department than More

by tonykp0813
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jan 30, 2023

Mercedes-Benz of Annapolis responded

Hello, we're happy you found our staff to be so supportive during your experience here at Mercedes-Benz of Annapolis. We hope you continue to choose us for all your automotive needs! Take care!

Jan 30, 2023

Mercedes-Benz of Annapolis responded

Hi, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! We hope you continue to choose us for all your automotive needs! Take care!

December 09, 2022

Dealership Rating
Employee Rating

Excellent service department. Thank you for great customer service. Alex Clothier, you’re the best. More

by Cyberguy
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Dec 12, 2022

Mercedes-Benz of Annapolis responded

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Mercedes-Benz of Annapolis! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

December 07, 2022

Dealership Rating
Employee Rating

Peter was very professional, courteous, and sensitive to my needs to get this EQS450 back on the road. Also, the phone receptionist who got me the appointment was great. Two reasons why I have bought 4 Mer More

by Brad Herbert
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: The woman who set up my appointment. A can do attitude!

Dec 09, 2022

Mercedes-Benz of Annapolis responded

Hi Brad, we're happy you found our staff to be so supportive during your experience here at Mercedes-Benz of Annapolis - Service Center. We hope to be of service to you again! Take care!

Dec 09, 2022

Mercedes-Benz of Annapolis responded

Hi Brad, thank you for your support! We're happy we could help. We hope you continue to choose us for all your automotive needs! Take care!

November 17, 2022

Dealership Rating
Employee Rating

Peter Herman listened and was very understanding to the rotted rear ended. He worked it out stayed in contact provided excellent service. Notified the part finally arrived, replaced the rearend with a mini More

by rtolsoncooper
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Nov 21, 2022

Mercedes-Benz of Annapolis responded

Hi, thank you for your support! We're happy we could help. If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

Nov 17, 2022

rtolsoncooper responded

Peter Herman excellent sevice

November 16, 2022

Dealership Rating
Employee Rating

Peter Herman has been a pleasure to work with for servicing on my vehicles. Good communication and very professional! Highly recommend along with Rodd Bowman, their service director. More

by shellbell045
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Nov 21, 2022

Mercedes-Benz of Annapolis responded

Hello, we're happy you found our staff to be so supportive during your experience here at Mercedes-Benz of Annapolis. We hope you continue to choose us for all your automotive needs! Take care!

November 04, 2022

Dealership Rating
Employee Rating

I had a wonderful experience with Pete Herman. The attention he gives to his customers is outstanding. I had been working with another Mercedes dealership for 6 months to get a replacement part fo More

by Kelly Treacy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Nov 10, 2022

Mercedes-Benz of Annapolis responded

Hello Kelly, we're happy you found our staff to be so supportive during your experience here at Mercedes-Benz of Annapolis. We hope you continue to choose us for all your automotive needs! Take care!

November 01, 2022

Dealership Rating
Employee Rating

Peter gives me great advice for my car all the time. I feel he’s very trustworthy! More

by Tburdette
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Steve Nevitte, Ronan Wood

Nov 07, 2022

Mercedes-Benz of Annapolis responded

Hello, we're happy you found our staff to be so supportive during your experience here at Mercedes-Benz of Annapolis. We hope you continue to choose us for all your automotive needs! Take care!

Nov 07, 2022

Mercedes-Benz of Annapolis responded

Hi, we're happy to hear you had such a positive experience with Peter! We hope you continue to choose us for all your automotive needs! Take care!

Nov 07, 2022

Tburdette responded

I certainly will. Thanks for reaching out!

October 17, 2022

Dealership Rating
Employee Rating

Me. Herman was awesome and the service was excellent. They really went the extra mile More

by John.v.fisher2020
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Ronan Wood , Bryan Jenkins

Oct 21, 2022

Mercedes-Benz of Annapolis responded

Hello, thank you for your feedback. We're thrilled you found our team knowledgeable and the whole experience pleasant and easy. If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

Oct 21, 2022

Mercedes-Benz of Annapolis responded

Hi, we are very happy to have provided you with such a positive experience! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

October 13, 2022

Dealership Rating
Employee Rating

I leverage the service for my Mercedes and the service department and my rep Top notch I would recommend to anyone and it actually keeps me in the Mercedes family because of how good the service departmen More

by stevennovak78
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Oct 17, 2022

Mercedes-Benz of Annapolis responded

Hello, we are very happy to have provided you with such a positive experience! We are always more than happy to assist you if anything else comes up. Take care!

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