Peter Miszewski | Page 10

Everything was great. The only issue was with the tow to the dealer. I thought it was covered, the tow company said I had to pay up front and I did not get reimbursed for The only issue was with the tow to the dealer. I thought it was covered, the tow company said I had to pay up front and I did not get reimbursed for the tow. Otherwise, we leased 6 or more vehicles from Rodger and Heiser and would not have been back if we felt we were treated unfairly. More

by RICHARD. GREENE Verified Customer Verified Customer

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Peter and the service staff were great. They took the time to explain to me what they had done to fix the problems with my Venza. I really appreciated that. They took the time to explain to me what they had done to fix the problems with my Venza. I really appreciated that. More

by chausmary Verified Customer Verified Customer

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when I scheduled an appointment they told me the only time they had available was noon upon arriving I found out that all those who were waiting in the lobby of a ovedrcrowded service floor were also tol time they had available was noon upon arriving I found out that all those who were waiting in the lobby of a ovedrcrowded service floor were also told that noon was the only available and the service advisors weren't even at their desks nor could they be bothered. The service advisor I spoke to Mike was rude when I told him the service I wanted done on my car and declined other services he repeatedly tried to sell me additional services or "inform me" what I needed to do with my car after I informed him I was aware of the service shedule. I was told the repair would take about 2.5 hours and I was given a complimentary shuttle home and told that I would get one back. I had to call and ask about the status of my car about 3.5 hours after dropping it off and got the voice mail of service and left a voice mail asking when my car would be done. at about 4 hours I got a voice mail that my car was ready for pickup. I tried calling back and got the service voice mail again and left one asking when they could pick me up. with no response and the dealership closing in about 1.5 hours I called again and asked to be put through to someone else and they said I'll try to find a ride for you and hung up. 45 minutes later I call and the receptionist instead of putting me through to service when I asked claimed that this was the first time I was calling and was being sassy with me askes some questions and said I'll pass this on to the supervisor and hung up. 20 minutes later and the dealership closing soon I got a ride from my neighbor and after leaving I get a call from the shuttle saying they were outside when nobody called me to tell me they were coming and I had been calling them all day just to try to get my car the same day like they promised me. This was absolutely the worst experience I could think of having at dealership I felt as if my car was being stolen don't make promises you can't deliver on and If you shove someone off the phone and tell them you will do something and forget they will not forget that you left them hanging. More

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Peter was the only one I had contact with. He went out of his way to help me and was attentive to my young grandson as well. Please take care of his needs as he is a valuable asset to Heiser A He went out of his way to help me and was attentive to my young grandson as well. Please take care of his needs as he is a valuable asset to Heiser Automotive as well. More

by Deankusey1 Verified Customer Verified Customer

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Great service from the agent who assisted me. Definable coming back for better experience and referral. Definable coming back for better experience and referral. More

by Taofik.b.idrisabdullahi Verified Customer Verified Customer

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After the services, he pointed out the next things to do to keep my car in the best shape. Very professional and to the point. to keep my car in the best shape. Very professional and to the point. More

by XYOOB97 Verified Customer Verified Customer

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Lori was great and fast and amazing to work with and let me know everything ! me know everything ! More

by Bhoe Verified Customer Verified Customer

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Heiser meets my needs! As well as the staff is warm professional and friendly. Thank yoy! As well as the staff is warm professional and friendly. Thank yoy! More

by BARBARAAMBROSE7 Verified Customer Verified Customer

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Friendly staff, nice waiting area, enjoy getting the free car wash. Great updates on my car. car wash. Great updates on my car. More

by RBWILKE Verified Customer Verified Customer

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Had my oil changed in December. two days later found a puddle of unknown liquid underneath car. Fearing it might be brake fluid and I live far from the dealership I had the car to two days later found a puddle of unknown liquid underneath car. Fearing it might be brake fluid and I live far from the dealership I had the car towed in to get fixed. Turned out they said it was a faulty gasket on the oil filter. They fixed it and I went on my way. It cost me 15 bucks for the tow and a ride to pick up the car. Mostly an inconvenience: it happens. Was hoping for a ride from the dealership to pick the car up, but apparently they dont go out that far, and maybe a credit for the tow, but its all good. Still satisfied overall with service from Heiser, especially the attention Matt gives on what I need done and explanations on my questions. Keep up the good work! More

by Martin06 Verified Customer Verified Customer

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