Phil Byrd | Page 3

Phil is the best. This is the third car I have bought from him. Give him a raise. He is honest and made the whole process smooth. This is the third car I have bought from him. Give him a raise. He is honest and made the whole process smooth. More

by slieberman0 Verified Customer Verified Customer

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Your people services very good but we need discount because I always take my car to Honda service when needed because I always take my car to Honda service when needed More

by None Verified Customer Verified Customer

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They were very friendly and not pushy! I will recommend this dealership to all my friends and family! I will recommend this dealership to all my friends and family! More

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Phil Byrd (salesman) was knowledgeable about the vehicle he was selling, including the features, specifications, and pricing. Phil was friendly and approachable, he made me feel comfortable and at ease thr he was selling, including the features, specifications, and pricing. Phil was friendly and approachable, he made me feel comfortable and at ease throughout the sales process. He was attentive to my needs and listened carefully to my questions and concerns and provided helpful answers. He was honest and transparent giving exceptional customer service. Phil should be in upper management at this dealership. It’s not enough space for me to write about all his exceptional customer service skills. Sunny D. More

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Simply put - wonderful buying experience, straight to the point, and no nonsense attitude. Even on his day off, Ty found time to show up and help me close my deal. I had such a wonderful buying experi point, and no nonsense attitude. Even on his day off, Ty found time to show up and help me close my deal. I had such a wonderful buying experience with Ty that this wasn't actually my first time buying with him. I had actually nearly purchased a car from him earlier this year. however due to the shortage at the time (and the price hike), I decided against it. This time around just like the first, Ty was straightforward with me regarding the car's price and what I'd be getting with my purchase. Fortunately this time around, I was able to cross paths with Phil as well. A close friend of Ty, Phil was able to help me while Ty was on his way to the dealer. Speaking for both of them, they were straight to the point. They never once tried to raise the price beyond what they offered on the sticker. Of course as some might be wondering. Were they able to lower price? Yes! They were able. Of course this will require some back and forth between you and Ty/Phil, but at the end of the day remember that the dealer's goal is to make money. (So don't expect to walk away with thousands off the stick prices, unless you really want to visit dealer after dealer for months on end like I tried to do.) I felt fortunate enough to get approx. 800 off. Though I believe anyone reading this review could do better, but like said, your mileage may vary. More

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The entire process went very smoothly. Susanna Yim kept in touch to ensure that the car I reserved was secured for me. Even while she went on vacation,she followed up to ensure everything Susanna Yim kept in touch to ensure that the car I reserved was secured for me. Even while she went on vacation,she followed up to ensure everything was fine. Phil Byrd covered for her in her absence the day I picked up the car and he was very patient when explaining all the bells and whistles. Robert V. in the business dept was thorough and very pleasant. Overall, a great experience at Norm Reeves Cerritos! More

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Phil Byrd was amazing to work with! Best car buying experience I ever had. Extremely knowledgeable, patient and HONEST! Definitely recommend working with Phil and Lindy Ly. experience I ever had. Extremely knowledgeable, patient and HONEST! Definitely recommend working with Phil and Lindy Ly. More

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Jerry was helpful, patient & friendly. Phil also!My Jerry was helpful, patient & friendly. Phil also! My first time buying a car & the process was easy & simple. Thanks! Will recommend to my friends & Jerry was helpful, patient & friendly. Phil also! My first time buying a car & the process was easy & simple. Thanks! Will recommend to my friends & family. More

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Phil was so professional with my car buying experience. So patient, friendly, and answered all of my questions. I would recommend him to anyone looking for a fantastic car buying experience. Thank you Phil So patient, friendly, and answered all of my questions. I would recommend him to anyone looking for a fantastic car buying experience. Thank you Phil! More

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Very good experience at this dealership. Maybe my best. Susanna, did her best to get us the car we wanted and guided us very well to get the best price. Susanna, did her best to get us the car we wanted and guided us very well to get the best price. More

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