Phillip Connor | Page 2

The dealership was not bad however we did feel like they could have worked with us more on the pricing. could have worked with us more on the pricing. More

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This is the best dealership I have ever done business with. From the moment I stepped through the front door, I was treated like a VIP. At Big Star Cadillac it's a relaxed, enjoyable buying experience. with. From the moment I stepped through the front door, I was treated like a VIP. At Big Star Cadillac it's a relaxed, enjoyable buying experience. No Pressure. They were problem solvers... helping me replace my old car with a new one. I would rank their service department a 10! They always put me in a loaner car which is a big plus. And they explain what needs to be fixed, and why it's important, and they do the repair right the first time, at the right price. I have found my dealership for life. More

by JORDANPINCU Verified Customer Verified Customer

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We have been customers at this dealership since 2012 when they were called Ron Carter! Every visit has been smooth. Working with Philip has always been excellent, he’s very transparent when he’s working up t they were called Ron Carter! Every visit has been smooth. Working with Philip has always been excellent, he’s very transparent when he’s working up the deals. Looking forward to working with you again 4 years! More

by P.CAVAZOS76 Verified Customer Verified Customer

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My car salesman Philip Connor went above and beyond in every aspect. Would highly recommend him and bigstar. every aspect. Would highly recommend him and bigstar. More

by andrew Verified Customer Verified Customer

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I got a very good service from the salesman Philip and also from Deyme she helped with setting and stuff, However the service was very good but I was surprised that the car the XT4 2024 doesn’t have a f also from Deyme she helped with setting and stuff, However the service was very good but I was surprised that the car the XT4 2024 doesn’t have a front parking assistant and no front sensor at all ! I ordered the car with all the security, safety and driving assistance options and this was my priority in the car!! and I got the car with no front parking assistance even with the 360 cameras that it has! I’m just wondering what is the purpose of ordering a car with 360 cameras and no sensors in the front! No warning at all when you park and get close to any objects! I had an XT4 2021 before and it has front sensors!!! Nothing to do with the dealership at all, they were very helpful but i would like to address my concerns to GM and Cadillac factory about this big issue and mistake! No cars on the roads now without sensors!! Even the cheap ones! One more thing the car came from the factory with a blemish on the panel right by the rear light and they offered me to fix it at the dealership! Even the resolution of the backup camera was much better in my 2021 than this new one , I can’t really imagine that ! I was expecting better quality and resolution! More

by CHAMATA Verified Customer Verified Customer

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Second time purchasing a car with Philip at Big Start Cadillac! He makes the buying process easy and smooth. His knowledge and expertise in the auto industry allows him to find the perfect car for his Cadillac! He makes the buying process easy and smooth. His knowledge and expertise in the auto industry allows him to find the perfect car for his customers. Once again we are beyond satisfied and will be back with any future auto purchases we need to make. Excellent service Philip 10 stars. Keith in financing got me and out with all my questions and concerns answered! Thank you Keith it was pleasure working with you as well. More

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The experience every time I go in for service or a new car it always feels like I am truly valued. They take there time and talk you through the details about what is going on. Phillip is the best sales p car it always feels like I am truly valued. They take there time and talk you through the details about what is going on. Phillip is the best sales person I have ever had the pleasure of working with, he wants you to have the car that you want and doesn’t pressure you into buying something that you don’t want. He follows up even after purchasing to make sure you like the car and you are overall happy as a customer. I strongly recommend him as you sales representative as he will treat you with the upmost respect and the kindness you deserve. More

by Peyton Jowers Verified Customer Verified Customer

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Phillip and others at Big Star Cadillac were Very helpful and understanding. I was very pleased at the end of this process. and understanding. I was very pleased at the end of this process. More

by samantha.cooper24 Verified Customer Verified Customer

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Selection of vehicle desired was good; but follow-thru and deliver of clean, fully functional, and detailed vehicle purchased was not so good. Also, knowledge of EV charger options was not too good. Also, and deliver of clean, fully functional, and detailed vehicle purchased was not so good. Also, knowledge of EV charger options was not too good. Also, ability to provide dealer installed puddle lamps as part of the agreed vehicle purchase price was miss-represented during negotiations. More

by rogersrrr Verified Customer Verified Customer

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Via separate email directly to Mike Pierce, I made it clear how pleased I was with Big Star Cadillac, and the customer support I was provided by Philip Connor !! Philip made my first 'remote' vehicle clear how pleased I was with Big Star Cadillac, and the customer support I was provided by Philip Connor !! Philip made my first 'remote' vehicle purchase seamless by all means. His opinion, integrity, dedication and ability to listen to the customer's needs were entirely commendable. I wouldn't hesitate making an additional purchase or recommending this dealership in the future !! Extremely pleased !! More

by joey.laragione Verified Customer Verified Customer

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