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Phillip Towns
Phillip Towns | Page 6
Fixed Operations Director
Master Buick GMC
3710 Washington Rd
Augusta, GA 30907
59 Reviews
Dealership Experience
29 yrs, 10 mos
59 Reviews
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59 Reviews of Phillip Towns
September 20, 2018
Breach of Trust My car was there for a 1 hour window repair & didn't get my vehicle back for 3 business days. My window still doesn't work properly. 5 extra miles wer My car was there for a 1 hour window repair & didn't get my vehicle back for 3 business days. My window still doesn't work properly. 5 extra miles were added to my speedometer yet the owner denies anyone had driven my car. This is a 2002 WS6 Trans Am w/less than 15,000 miles on it. Whoever drove it did "burn outs" in it as there were tiny chunks of rubber on my mud flaps & "burn out dust" all of my rear fenders. I was also treating extremely poorly & unprofessionally by the owner himself (Will Schafer) . All this after having been a customer there for almost 20 years. More
by JennH
Verified CustomerOther Employees Tagged: Will Schafer, Charles Williams , Master Buick GMC, Brad Gillespie
September 18, 2018
Acadia oil change & rotate tires Phillip Towns & his staff are very professional & courteous everytime I bring my vehicle!! My service was taken care of promptly & they topped off my Phillip Towns & his staff are very professional & courteous everytime I bring my vehicle!! My service was taken care of promptly & they topped off my windshield washer fluid also !! More
by coachsaggus
Other Employees Tagged: Brad Gillespie, Alyson Johns
September 11, 2018
Dishonest employees and president I have never seen a group of individuals so dishonest in my life. Because I live in a different state from where my car broke down, I had to call in a I have never seen a group of individuals so dishonest in my life. Because I live in a different state from where my car broke down, I had to call in and get info and pricing from gmc before I had my vehicle towed in. When I called in to check the price for the service I needed I was given 1 price, but when it was time to pay given a totally different price! I spoke with the 2 different members of management of the company who both lied, and sided with the employee that gave the dishonest quote. The whole situation was entirely ridiculous when all they had to do was the right thing and listen to the recorded call, when the employee have me the dishonest quote. When a person calls in and asks for a quote that means PARTS too, instead of having some unknown and large cost added when it's time to pay the bill! I would not ever do business with this gmc location ever again! More
by CRAWFORD2309
Other Employees Tagged: Will Schafer , Brad Gillespie
August 31, 2018
Customer oriented staff Another great customer experience at Masters GMC. I dropped my truck off for routine service and Charles called me when my vehicle was ready, service Another great customer experience at Masters GMC. I dropped my truck off for routine service and Charles called me when my vehicle was ready, service cost as agreed, and my truck was pulled around when I was ready. Very customer oriented staff that truly care about the customer and make me coming back. I’ve never seen such a sincere service department. Good job to Phillip Towns, his expert staff, and dealership owners!!! More
by Wah4
Other Employees Tagged: Frank Ward, Charles Williams
August 29, 2018
New battery The price of the battery was 209 00 that is very overpriced..Charles and Philip are always,nice..taking them a cake tomorrow.bit I still was,not plea The price of the battery was 209 00 that is very overpriced..Charles and Philip are always,nice..taking them a cake tomorrow.bit I still was,not pleased with the price . More
by jpcarter921
Other Employees Tagged: Bill Whitten, Charles Williams
August 29, 2018
Service department Always a pleasure; exceeds expectations. David & Philip in the Service Department are friendly & knowledgeable. I've dealt with Master GMC since Always a pleasure; exceeds expectations. David & Philip in the Service Department are friendly & knowledgeable. I've dealt with Master GMC since the 60's and the experience has always been grate. More
by sbmarm
Other Employees Tagged: David Truitt
August 28, 2018
Service second to none Greeted promptly and my truck was serviced in a fast, thorough manner. They do their best to get you back on the road as quickly as possible while ma Greeted promptly and my truck was serviced in a fast, thorough manner. They do their best to get you back on the road as quickly as possible while maintaining a level of service that is excellent More
by John Bellotti
August 23, 2018
Great communication and service Needed warranty work while visiting from out of town. They arranged for a loaner vehicle and took care of all the work 1 day quicker than expected. Da Needed warranty work while visiting from out of town. They arranged for a loaner vehicle and took care of all the work 1 day quicker than expected. David did a great job with communication and Phillip personally made sure we were satisfied with our service. Would highly recommend. More
by Scott
Other Employees Tagged: David Truitt
August 02, 2018
Excellent in every way! From the sales process to the financial part to the delivery and service, my experience was excellent in every way! I have bought multiple vehicles fr From the sales process to the financial part to the delivery and service, my experience was excellent in every way! I have bought multiple vehicles from this dealership and the experience is ALWAYS top notch! I won’t shop anywhere else for a GM vehicle! Thanks to everyone at Master Pontiac GMC and Master Chevy Cadillac! More
by chris.gibbs.md
Other Employees Tagged: Will Schafer, Frank Ward, Bernard Hughes
