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Rachel Aguilar
Rachel Aguilar at Russ Darrow Honda

Rachel Aguilar

Service Advisor

Russ Darrow Honda

10851 W Metro Auto Mall
Milwaukee, WI 53224

Contact Me
4.9
123 Reviews

Dealership Experience

8 yrs, 5 mos

Industry Experience

5 yrs, 7 mos

Languages Spoken

American Sign Language American Sign Language

4.9

123 Reviews

Write a Review

123 Reviews of Rachel Aguilar

October 12, 2025

Dealership Rating
Employee Rating

The dealership is very clean indicating that there is an attention to detail pertaining to matters. More

by pmacgillis
Service Price Transparency
Workmanship
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Christopher Berger

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Oct 12, 2025

Russ Darrow Honda responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. George Matthews george.matthews@russdarrow.com

October 10, 2025

Dealership Rating
Employee Rating

The service done was good , but I feel that could have was the car after a 600 bill More

by MCHERAYNE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
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Oct 15, 2025

Russ Darrow Honda responded

We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you. Please feel free to contact us directly or let us know the best way to contact you and we will reach out. George Matthews george.matthews@russdarrow.com

October 10, 2025

Dealership Rating
Employee Rating

Always a pleasure. Service writers always great. Works always fast. Can’t ever complain. Always what I need! More

by ekexpress22
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jay Malkowski, Jonathan Stein, Christopher Berger, Adriana Perez, Maddie Wojciechowski

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Oct 10, 2025

Russ Darrow Honda responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. George Matthews george.matthews@russdarrow.com

October 10, 2025

Dealership Rating
Employee Rating

The staff are always very helpful and courteous. I trust Russ Darrow. I am a long time and continuing customer. More

by CMCCARTHY30
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Christopher Berger, Adriana Perez, Maddie Wojciechowski, Zach Gresbach, Cruz Drahonovsky, Samantha Trepczyk

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Oct 10, 2025

Russ Darrow Honda responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Russ Darrow Honda to be a positive one. Please don't hesitate to reach out if you need anything else. George Matthews george.matthews@russdarrow.com

October 03, 2025

Dealership Rating
Employee Rating

Always a great experience, I appreciate them squeezing me in same day for maintenance on my CRV More

by christiand
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Zach Gresbach, Cruz Drahonovsky

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Oct 03, 2025

Russ Darrow Honda responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Russ Darrow Honda. We look forward to having you as one of our valued customers for many more years to come! George Matthews george.matthews@russdarrow.com

September 20, 2025

Dealership Rating
Employee Rating

Great service, had no appointment and came in for a recall, everyone was very professional and polite. More

by bradschneider56
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jay Malkowski, Aleiah Brown, Maddie Wojciechowski

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Sep 20, 2025

Russ Darrow Honda responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them. Please don't hesitate to let us know if we can be of further assistance. George Matthews george.matthews@russdarrow.com

September 20, 2025

Dealership Rating
Employee Rating

x x d d d d x d x x x x x x x x More

by B
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Sep 20, 2025

Russ Darrow Honda responded

Thanks for sharing about your experience with Russ Darrow Honda. We appreciate your business and hope to see you again soon! George Matthews george.matthews@russdarrow.com

September 09, 2025

Dealership Rating
Employee Rating

Best service I have received from a car dealership! The fact that they saw me the same day was great. More

by artieturner91
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Report | Print
Sep 09, 2025

Russ Darrow Honda responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Russ Darrow Honda. George Matthews george.matthews@russdarrow.com

September 08, 2025

Dealership Rating
Employee Rating

Always receive great service! I just don't understand why it takes an hour and a half to do an oil change and tire rotation when it only takes 20 minutes at other dealerships. More

by jillkoscinski
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Report | Print
Sep 09, 2025

Russ Darrow Honda responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Russ Darrow Honda! George Matthews george.matthews@russdarrow.com

August 30, 2025

Dealership Rating
Employee Rating

Reliable, caring, dealership that cares to get you in the car you need. Great team to work with! More

by JIM_DASHIELL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: George Matthews, Derrick Taylor

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Aug 30, 2025

Russ Darrow Honda responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! George Matthews george.matthews@russdarrow.com

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