Rahsaan Jones | Page 10

Love this location, the staff helps you out the best way possible. Will be going back soon possible. Will be going back soon More

by SHANIQUEPALMER18 Verified Customer Verified Customer

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I have purchased many cars over the course of my lifetime but my most recent purchase from Honda Universe in Lakewood, NJ has been my WORST EXPERENCE ever and my biggest regret. The moment I walked through t but my most recent purchase from Honda Universe in Lakewood, NJ has been my WORST EXPERENCE ever and my biggest regret. The moment I walked through the door I felt attacked by three salespeople who immediately applied high pressure tactics over the course of seven and a half hours to wear me down. I don’t know why I didn’t just walk out but somehow, they made me feel like that wasn’t an option. They pushed hard for me to buy a particular 2021 Honda CRV. Once I got home, I discovered why. It was dark by the time I left the dealership. No one ever went over the cars features or showed me where things were located. The next morning my husband went out to apply Rain-X to the windshield and noticed a deep chip in the upper most corner of the windshield on the driver’s side. I am 100% sure it did not happen on my way home because I definably would have heard the impact. The chip is too large and in a place where it cannot be filled. As I said, it was dark when I left the dealership and being short, it was in a place that I could not see. I’ve tried several times to work something out with the dealership who won’t accept any responsibility. The General Manager Glenn told me “it‘s not their problem”, and there is nothing he is going to do about it. At that point I contacted American Honda’s corporate office who took down my concerns and gave me a claim number. Someone was supposed to contact me in a few days. It’s been more than a few days and I still have not heard from them. Windshields are very expensive to replace. The least they could do is offer to pay the $500 deductible. I love the car, but the dealership’s poor customer service and the nasty general manager have taken all the joy out of owning a new car. Long story short, Honda’s are great cars, but DO NOT BUY FROM HONDA UNIVERSE. Find a more reputable dealership to purchase a Honda from. More

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I recently had a stress-free buying experience at Honda Universe in Lakewood, NJ, thanks to John McGraw and Neil Goldstein. My current lease was ending and I wanted another Honda CR-V. Both men were patie Universe in Lakewood, NJ, thanks to John McGraw and Neil Goldstein. My current lease was ending and I wanted another Honda CR-V. Both men were patient with me in all aspects of the purchase from agreeing on the amount of monthly payments to choosing the model (I happily upgraded), color, etc. They answered my questions and showed their knowledge of the vehicle. The day I picked up my new car, it was ready, as well as all paperwork. What more could I ask for? The financial man, Rahsann, was pleasant as we went through all the signatures before I left. Mostly, though, was their overall genuine, friendly, customer service. This is a dealership I am comfortable with because of their staff that I have come to trust. Thank you! More

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Greg was super helpful with helping us with our purchase, he made the whole process stress free, would definitely recommend again for a new or used vehicle. he made the whole process stress free, would definitely recommend again for a new or used vehicle. More

by MIke Verified Customer Verified Customer

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Wonderful service very friendly, dealer was very helpful in finding the car for me. I don’t have anything else to say but thank you. in finding the car for me. I don’t have anything else to say but thank you. More

by AIDAN335 Verified Customer Verified Customer

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Matt van pelt was very good explaining our options and as always rashaun is a favorite he has our sales go to person for 3 deals always rashaun is a favorite he has our sales go to person for 3 deals More

by RRMAC335 Verified Customer Verified Customer

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Matt was very welcoming and knowledgeable. Got straight to the point and helped me choose the car that was best for me. Very happy with my purchase. to the point and helped me choose the car that was best for me. Very happy with my purchase. More

by John Verified Customer Verified Customer

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Greg was such an amazing sales man! He made me feel so confident and happy about my car choice I felt like I was in control! 100/10 recommend!!!! confident and happy about my car choice I felt like I was in control! 100/10 recommend!!!! More

by LILIAN.LOPEZ0316 Verified Customer Verified Customer

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Glenn, Matt and Rahsaan were so professional! Matt met my daughter and I outside and talked to us like he knew us for years. Glenn made us feel extremely comfortable and kept us laughing. This is my first br daughter and I outside and talked to us like he knew us for years. Glenn made us feel extremely comfortable and kept us laughing. This is my first brand new car and I would highly recommend this dealership to anyone. More

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Great car buying experience. Steve and Glenn are the best! I was able to purchase the perfect car. They gave me a good price for my trade and we worked out a great deal! I would recommend this dealers best! I was able to purchase the perfect car. They gave me a good price for my trade and we worked out a great deal! I would recommend this dealership. More

by g Verified Customer Verified Customer

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