Ralph Schmidt | Page 2

Grinwald is what drew us to be Ford owners! Excellent Sales and Service are what clinched our buying a Ford product. Our first Ford is a fusion and we had such a great experience with the servic Excellent Sales and Service are what clinched our buying a Ford product. Our first Ford is a fusion and we had such a great experience with the service that we really wanted to stock with Ford. Bill Maron in sales was great in getting is what we wanted with no pressure to buy. More

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Service and more I brought my wife’s 2017 SHO for oil and filters. Talked with the service manger about tires for my Boss 302. With minutes I had various prices of dif I brought my wife’s 2017 SHO for oil and filters. Talked with the service manger about tires for my Boss 302. With minutes I had various prices of different brands that were very comparable to online prices. We ordered a set and by the time I had a cup of coffee my oil change was finished. I’ll miss Grinwald Ford as we’re moving the end of August. Never a bad job on any of my cars. More

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Shelby purchase experience was great ! Have been buying and servicing with this family owned business for over 30 years. This in my words is the best of the best. Small town atmosphere with Have been buying and servicing with this family owned business for over 30 years. This in my words is the best of the best. Small town atmosphere with the best in sales staff as well as the best in service. I highly recommend ! My recently purchased Shelby was a experience at Grinwald Ford. More

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Very good I was very impressed with the dealership. They were about to work with me and help me figure out the best possible deal. I didn't have much credit bui I was very impressed with the dealership. They were about to work with me and help me figure out the best possible deal. I didn't have much credit built up so didn't know what kind of a loan I would be able to get, but they were able to help me soft through it. More

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Excellent experience Hard to find a dealership like this now a days. They treat you very well, enjoyed meeting everyone at the dealership from the owners on through. Fai Hard to find a dealership like this now a days. They treat you very well, enjoyed meeting everyone at the dealership from the owners on through. Fair pricing. More

by mark8000 Verified Customer Verified Customer

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Solved my problems Had some steering issues that Boucher ford could not resolve. After explaining what the problem was dropped it off for the repairs even though we did Had some steering issues that Boucher ford could not resolve. After explaining what the problem was dropped it off for the repairs even though we did not buy it from them originally More

by 74laguna Verified Customer Verified Customer

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Missing the Mark on Customer Service I was given a hybrid vehicle as a loaner. When the vehicle was explained to me I was told it was going to run on battery and that the gas was the bac I was given a hybrid vehicle as a loaner. When the vehicle was explained to me I was told it was going to run on battery and that the gas was the back-up. The service person told me that normally they ask the customer to put the gas back in the tank they used, but told me I wouldn't have to because it was going to run on the battery. I asked many questions as I had not driven a vehicle like this before. On my way to work the next morning the first thing that happened was the low fuel light came on. Remembering what the service person told me I didn't feel concerned at first as it was supposed to be running on the battery and not on gas. When I couldn't stomach it any further I called the dealership and the person I talked to said oh my god you need to put gas in that vehicle. OK, really? I told him what was told me when I picked it up and he said I don't know why someone would say that. Well, they did. I asked him why they gave me a vehicle that was on empty when it relied on using gas. He told me that I need to understand how busy they are and that they don't have time to check. I guess they don't have time to give the right instructions either. I will not go back. More

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Family's 3rd Ford Certified PreOwned Car Purchase in 2 Years We contacted Bill when we needed to add another car for our daughter in college. We provided the model & pricing we researched & were seeking. Bill co We contacted Bill when we needed to add another car for our daughter in college. We provided the model & pricing we researched & were seeking. Bill connected us with a Certified Pre-Owned, low mileage car. We added the bumper to bumper warranty as we typically keep cars past the 100K miles. John quickly got financing at the lower rate and Chelsea finalized the paperwork on Thursday night. Delivering our other Ford to our daughter in college this weekend; which we bought with bumper-to-bumper warranty covered by Ford Dealer @ her location in Minnesota. More

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Left standing on oxygen because guy on phone personal bus. Stopped at Grinwald to get a rear turn signal replaced. Im on oxygen, so I cant afford to be unnecessarily delayed. I was told to go inside quick serv Stopped at Grinwald to get a rear turn signal replaced. Im on oxygen, so I cant afford to be unnecessarily delayed. I was told to go inside quick service, and they would help me. I walked up to the counter where a Ford employee was on the phone, discussing his own private personal business. Something about his trailer, etc. He went on & on, and on while I was leaning on the counter for support. Fearing I wouldnt have enough oxygen to get home, I left. I wouldnt recommend this place to anyone. Ever. Very unprofessional. More

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Friendly staff & helpful technical/shop department Enjoyed working with Bill, John, and Ralph. They helped me through this long adventure for my next truck and I appreciated their willingness to help Enjoyed working with Bill, John, and Ralph. They helped me through this long adventure for my next truck and I appreciated their willingness to help and humor along the way. More

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