Regina Krauza | Page 24

Rapid service The best service center experience I’ve had on multiple occasions now. With a complicated problem, Regina took extra time over the phone and creativel The best service center experience I’ve had on multiple occasions now. With a complicated problem, Regina took extra time over the phone and creatively solved it and saved me a lot on repair. When I came in for drop off for repair she and Dennis had me out in less than 5 minutes and dropped me at home. More

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stellar, quality service, thoroughly consumer-focused! Our family is on its 4th Volvo and we have had the pleasure of having this latest vehicle serviced here at Smythe. The commitment to the customer is Our family is on its 4th Volvo and we have had the pleasure of having this latest vehicle serviced here at Smythe. The commitment to the customer is thorough, and immensely successful. Anyone we've dealt with seems to have the same training, and the same (sincere) approach. Recently, we had two last-minute service needs and Smythe not only found the time for us in the schedule, but did so with enthusiasm! On one occasion, our newly-licensed teenager wanted to take a trip the next day to Connecticut but the car was due for service, and we didn't want him to travel if it wasn't accomplished. When I explained my concern to Tina Dewald, she gladly made room, since she understood the need for our parental "peace of mind"! On a second occasion, we had a more serious issue, needing the car serviced, again, last minute, to allow travel in and out of NYC for a medical emergency. Again, Tina listened and did all she could to make our appointment, not only swiftly but with genuine concern for our kids who would be using the car. Business is business, but it's about people, which makes it personal. Smythe completely gets that. We have no need to have our vehicle services anywhere but Smythe. More

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Remarkable We were driving to NJ for the Christmas holidays from the Carolina's when we received an email offer for an oil change service. (Former NJ residents) We were driving to NJ for the Christmas holidays from the Carolina's when we received an email offer for an oil change service. (Former NJ residents) We decided to see if they could fit us in during our visit. We were delighted that they were able to accommodate us on such short notice! Better yet as the weather forecast changed we decided to depart for the south a day earlier. To our amazement, Smythe worked their magic and fit us in a day earlier. The service was performed quickly while we sat in their comfortable waiting room and our car was also given a courtesy wash ! A very pleasing experience, thanks to Doug, Regina and the service crew. This enabled us to start our journey south and avoid the bad winter weather that had been predicted. More

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Multi-Point Vehicle Inspection + 20,000 mile service. Everyone connected to Smythe Volvo is extremely helpful, courteous and professional. I would recommend this 5 star dealership beginning with sales a Everyone connected to Smythe Volvo is extremely helpful, courteous and professional. I would recommend this 5 star dealership beginning with sales and continuing with their incredible service department. They have, somehow, extended a family like presence to anyone who walks through their door. More

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New purchase Great staff and very helpful- would recommend to family and friends. Didn't feel any pressure they really seemed to make sure that I was in the right Great staff and very helpful- would recommend to family and friends. Didn't feel any pressure they really seemed to make sure that I was in the right car for me. More

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Great customer service and waiting area We are on Volvo #4 from Smythe and they have consistently been top notch on keeping our cars serviced. Staff is very accommodating, shows genuine cons We are on Volvo #4 from Smythe and they have consistently been top notch on keeping our cars serviced. Staff is very accommodating, shows genuine consideration for their customers, are empowered by management to do whatever they can to provide the best service. The waiting area is great, has WiFi, can get the car serviced in the morning and work virtually over WiFi while you wait. More

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Excellent Service Every Time The team at Smythe Volvo have always delivered excellent service to me and my family for over 12 years. The first car that we bought from Smythe Volv The team at Smythe Volvo have always delivered excellent service to me and my family for over 12 years. The first car that we bought from Smythe Volvo in 2005, is still on the road, thanks to the dependable services provided by Smythe. More

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Top-notch customer service The team at Smythe went above and beyond to help us with a timely maintenance issue, ensuring that safety and family are more important than anything The team at Smythe went above and beyond to help us with a timely maintenance issue, ensuring that safety and family are more important than anything else. Highly recommend this dealership and their 5-star team. More

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Excellent Work Andreaus did excellent work applying the pin stripe detailing to our car. He also followed up by buffing out some scratches on the trunk of the car. Andreaus did excellent work applying the pin stripe detailing to our car. He also followed up by buffing out some scratches on the trunk of the car. So friendly and the whole team is focused on total customer satisfaction. I also purchased touch-up paint to have on hand for the car. More

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Sales and Service are excellent Buying the car was a very good experience with Paul Leary. My first regular service was handled very professionally by Mike Watson. When I had a que Buying the car was a very good experience with Paul Leary. My first regular service was handled very professionally by Mike Watson. When I had a question about one issue, Mike referred me to Regina, the Service Manager, The issue was handled easily and quickly. Actually, we got more service than we ever expected regarding the issue. Andreas in the Body Dept. has been so great to work with regarding some detailing on the car. So far, we could not be happier. The car is a joy to drive. More

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